Technical Account Manager

Role Overview:

We are seeking an experienced and customer-centric Post-Sales Manager to ensure seamless client onboarding, delivery, and long-term relationship management. The role requires someone who can act as the bridge between sales, delivery, and clients—ensuring customer success, retention, and growth.

What You’ll Do:

As a full-time Post Sales Manager, you will:

• Lead client onboarding and ensure smooth handover from the sales team.
• Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.
• Act as the primary point of contact for clients post-contract signing.
• Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.
• Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.
• Track client health, proactively address issues, and resolve escalations quickly.
• Develop and present account review reports, success metrics, and ROI to clients.
• Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.
• Identify patterns in client needs and provide feedback to improve Hack2skill’s offerings.

You Should Have:

• Bachelor’s/Master’s degree in Business, Marketing, or related field.
• Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector.
• Proven track record of managing enterprise clients and delivering projects successfully.
• Strong communication, relationship-building, and stakeholder management skills.
• Ability to handle multiple accounts/projects simultaneously.
• Proficiency in CRM tools and reporting.
• Analytical mindset with the ability to measure client success and ROI.
• Problem-solving skills and a customer-first attitude.