Technical Account Manager

As a Post-Sales Manager at our company, you will play a crucial role in ensuring seamless client onboarding, delivery, and long-term relationship management. Your responsibilities will include leading client onboarding, managing project delivery, acting as the primary client contact, building long-term relationships, collaborating with internal teams, tracking client health, and presenting account review reports. Additionally, you will be expected to maintain detailed client records, identify client needs patterns, and provide feedback for improvement. Key Responsibilities: - Lead client onboarding and facilitate a smooth handover from the sales team. - Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction. - Act as the primary point of contact for clients post-contract signing. - Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities. - Collaborate with internal teams to ensure client requirements are met. - Track client health, proactively address issues, and resolve escalations swiftly. - Develop and present account review reports, success metrics, and ROI to clients. - Maintain detailed records of client interactions, feedback, and opportunities in CRM tools. - Identify patterns in client needs and provide feedback to enhance our offerings. Qualifications Required: - Bachelors/Masters degree in Business, Marketing, or a related field. - Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector. - Proven track record of managing enterprise clients and delivering projects successfully. - Strong communication, relationship-building, and stakeholder management skills. - Ability to handle multiple accounts/projects simultaneously. - Proficiency in CRM tools and reporting. - Analytical mindset with the ability to measure client success and ROI. - Problem-solving skills and a customer-first attitude. This summary provides an overview of the responsibilities and qualifications required for the Post-Sales Manager position at our company.,