Technical Account Manager

Technical Account Manager

Location:

Company:

Are you passionate about building strong customer relationships while solving complex technical challenges?

leading eCommerce product-based company

What You’ll Do

• Act as the

  primary technical point of contact

  for strategic customers, ensuring smooth communication with internal teams.
• Guide customers on

  product adoption, optimization, and troubleshooting

  to maximize value and performance.
• Manage and resolve

  critical technical issues

  , coordinating with engineering, support, and product teams.
• Conduct

  regular account reviews

  to assess performance, identify risks, and recommend improvements.
• Build deep

  product expertise

  to provide best-practice guidance and configuration recommendations.
• Partner with

  Customer Success and Sales

  teams to drive satisfaction, renewals, and customer growth.
• Develop

  technical documentation, onboarding materials

  , and training resources for customers.
• Monitor

  usage metrics

  to identify adoption trends and proactively address potential issues.
• Serve as the

  voice of the customer

  , sharing insights and feedback to shape future product enhancements.

What You’ll Need

• 8–15 years

  of experience in

  Technical Account Management

  or a related role within

  eCommerce, Order Management

  , or

  SaaS

  domains.
• Strong technical foundation in

  cloud infrastructure

  ,

  REST APIs

  , and

  frontend technologies

  like

  NextJS

  or

  JavaScript

  .
• Proven ability to manage and resolve

  complex technical issues

  in collaboration with cross-functional teams.
• Excellent

  communication and relationship-building

  skills — able to translate technical details for non-technical audiences.
• Demonstrated success in driving

  customer adoption

  , minimizing churn, and building customer trust.
• Strong

  organizational and multitasking

  abilities to manage multiple accounts effectively.
• A proactive,

  customer-first mindset

  , with a knack for anticipating needs and mitigating risks.