Manager Customer Support

🚀 Hiring for fast-growing, US-headquartered healthcare technology leader transforming how medical practices deliver care. there award-winning solutions empower thousands of healthcare providers to streamline workflows, enhance patient engagement, and improve clinical outcomes.

Client Support

Manager – Client Support

🔍 Key Responsibilities:

• Lead and mentor a team of client support professionals to ensure top-tier customer satisfaction.
• Manage and resolve complex client

  escalations

  effectively and efficiently.
• Collaborate with cross-functional

  stakeholders

  (Product, Engineering, Sales) to ensure seamless support operations.
• Drive adoption and integration of

  AI, Chatbots, Gen AI

  , and tools like

  Gemini, GitHub Copilot

  , etc., to enhance support outcomes.
• Provide deep support expertise across

  Healthcare and Product Support

  domains.
• Develop metrics-driven support processes and promote a culture of continuous improvement.

✅ Must-Have Skills:

• 11+ years

  of relevant experience in

  Customer or Client Support

• Strong exposure to

  Healthcare

  industry or products
• Proven experience in

  Product Support

• Demonstrated

  Leadership

  in managing teams and client relationships
• Expertise in

  Stakeholder Management & Escalation Handling

• Familiarity with

  AI / Chatbot / Gen AI

  tools (e.g.,

  Gemini, GitHub Copilot

  )

📍 Location: Bengaluru - Hybrid

🕒 Employment Type: Full-time

If you're passionate about creating meaningful client experiences and transforming support with technology, we'd love to connect with you!