Technical Account Manager

About MailerCloud

MailerCloud is a fast-growing SaaS-based email marketing automation platform helping businesses design, send, and optimize email campaigns with advanced deliverability, segmentation, and automation capabilities. We empower global enterprises to achieve maximum ROI through intelligent marketing workflows and personalized customer engagement.

Job Summary

We are seeking a Technical Account Manager (TAM) to act as the primary liaison for our enterprise clients during and after onboarding. This is an on-site role based at our Bangalore office, ideal for someone with strong technical expertise, a customer-first mindset, and excellent communication skills. The TAM will play a critical role in client onboarding, campaign management, deliverability optimization, and long-term strategic partnerships.

Key Responsibilities / Duties

Client Onboarding & Enablement

• Lead onboarding for enterprise clients, serving as the primary point of contact throughout their journey.
• Facilitate product training, workflow setup, and go-live planning for smooth adoption.
• Create and maintain onboarding documentation, guides, and best practices.
  

Account Management & Technical Support

• Build strong relationships with clients by understanding their goals and tailoring MailerCloud solutions to meet their needs.
• Provide proactive technical guidance, troubleshooting, and best practices for email deliverability, integrations, and automation.
• Collaborate closely with Product and Deliverability teams to resolve client issues and implement solutions.
  

Strategic Partnership

• Act as a trusted advisor, ensuring clients derive maximum ROI from MailerCloud.
• Monitor client usage and adoption metrics to identify risks and drive engagement.
  

Required Skills & Qualifications

• Email Deliverability and inbox placement strategies.
• Email Campaign Flow Design, Setup, Configuration & Maintenance.
• Email Database Segmentation for targeted campaigns.
• Email Testing & Debugging for optimized results.
• Campaign Management across enterprise accounts.
• Hands-on with Deliverability Tools: EmailConsul, RedSift, 250ok, HetrixTools, GlockApps, Dmarcly, MailerQ, Netcore, CakeMail, SNDS, GPT, Validity, Yahoo FBL, Kibana, ElasticSearch, Dmarcian, Bright-Verify, Return-Path.
• Familiarity with Email Testing Tools: Litmus, Email on Acid (Mozify), CloseAlert, IQONOMY, MotionMailapp, Usabilla, FreeBee.
  

Requirements

• Bachelor&aposs degree in Computer Science, IT, Business, or a related field.
• 25 years of experience in technical account management, ideally with an email marketing automation platform.
• Strong knowledge of email marketing, campaign management, and deliverability best practices.
• Excellent communication and presentation skills, with the ability to train and influence enterprise clients.
• Problem-solving mindset with experience handling technical escalations.
• Familiarity with APIs, integrations, and CRM tools is a plus.
  

As part of our screening process , we request you to submit a short one-way video response.

Video Length: Maximum 3 minutesFormat: MP4 or any standard video formatDeadline: 15th September, 2025Submission Method: Upload the video to Google Drive (set to Anyone with the link can view) and send to [HIDDEN TEXT] in the format - TAM Video Screening -Your Name

• Start with a quick introduction your background, current role, and experience in email marketing and deliverability.
• Then, imagine a client reports that their last two campaigns had high bounce rates and landed in spam. Explain how you would identify the root cause and resolve it.
• While explaining, mention which deliverability or testing tools (from the Job Description) you would use at each stage, and how they would help improve performance.
  

Why Join MailerCloud

Be part of a

fast-growing SaaS company

with a global footprint.Engage with

enterprise clients across industries worldwide

.Competitive compensation, career growth opportunities, and continuous learning culture.Job Type: Full-time