Technical Account Manager

TAM Responsibility

• Technical Relationships Management:

  Connect with customer end IT - Person, Manager, Head to act as a bridge between customer and organization.

• Escalation Management:

  Handling customers escalation to support and resolve their OPEN issues from internal teams to prioritize the resolution and updating the status proactively to customers and close loop on resolution.

• Governance Meetings:

  Arranging Monthly / Quarterly engagement with customers to review the services.

• Service Improvement Plan:

  Identify the repeat technical issues and implement the Service Improvement Plan (SIP) for reduction of technical issues and meeting customer expectations.

Experience

• Minimum 8-10 years of relevant experience in Service Assurance, Managed services, Handling customers Query/Request/Complaints related to technical issues.

Qualification

• B. Tech CS/IT, BCA, Diploma CS, CCNA certified with experience in handling Network related issues