123 Service Assurance Jobs

As a Grade PC4 employee at FedEx, you will be involved in various aspects of Air Network Support, Operations Support, Operational Support, Dispatch, Admin & Support, Customer Service, Service Assurance, Manifesting, Customer Services/Support Group, Dangerous Goods, Cross-Border Road Linehaul, Domestic Air Linehaul, Road Network, Operational Administration & Support, Sort Support & Trace Management, Reporting, and Location-based Customer Service. Your primary responsibility will be to ensure the completion of defined processes and procedures within specified deadlines while maintaining accuracy, completeness, and compliance with relevant internal and external standards. You will be expected to identify anomalies promptly and resolve them using judgment based on established rules and procedures. In cases of complex issues, you may need to escalate them to senior team members for guidance and support. Key skills that will contribute to your success in this role include Accuracy & Attention to Detail, Proficiency in Microsoft Office & PC Skills, Effective Planning & Organizing Skills, Strong Interpersonal Skills, and Problem-Solving Skills. At FedEx, we prioritize our people and are deeply committed to fostering a diverse, equitable, and inclusive workforce. We are an equal opportunity/affirmative action employer, where all qualified applicants are considered for employment without regard to age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. FedEx, as one of the world's largest express transportation companies, is dedicated to delivering exceptional service and solutions to customers in more than 220 countries and territories worldwide. Our success is driven by our exceptional team of FedEx team members who strive to make every FedEx experience outstanding. The People-Service-Profit (P-S-P) philosophy is at the core of every decision, policy, and activity at FedEx. We believe in taking care of our people, who in turn deliver exceptional service to our customers, leading to profitability that ensures our future success. Reinvesting profits back into the business and our people is fundamental to our philosophy, creating a work environment that encourages innovation and high-quality service delivery. Our culture, shaped by our values and behaviors, is a key component of our success and growth since our inception in the early 1970s. While other companies may imitate our systems and processes, our unique culture sets us apart and serves as a competitive advantage in the global marketplace. Join us at FedEx, where we value our team members, prioritize exceptional service delivery, and foster a culture of innovation and growth.,

As a Care Technical Customer Advocate, you will play a crucial role as the key technical liaison between customers, service, delivery, and R&D teams. Your primary responsibility will be to ensure seamless communication and efficient issue resolution. You will be tasked with analyzing technical problems, providing clear insights to customers, and escalating unresolved issues. Additionally, you will be driving risk reporting, service assurance, and operational improvements. Your expertise in various areas such as Virtualized Network Functions, Cloud Computing (specifically OpenStack and VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automation (preferably Python) will be instrumental in supporting network upgrades, performance monitoring, and compliance initiatives. Your proficiency in customer management, problem-solving, and conflict resolution will contribute towards enhancing service delivery and improving the overall customer experience. Collaboration across global teams will be essential as you identify new opportunities and contribute to best practices and business growth. In this role, you will have the opportunity to deepen your understanding of Virtualized Network Functions (VNFs) and Cloud Computing concepts, with a focus on platforms such as OpenStack, VMware, and various hypervisor technologies. Knowledge of Fixed Access Systems including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts will be beneficial. Familiarity with Software-Defined Networking (SDN), SDAN, and automation is also desired. Experience in Service Assurance, OAM Testing, Reporting, issue analysis, Root Cause Analysis (RCA), and risk reporting will be valuable. Proficiency in network management, change management, software upgrades, and Python scripting skills are considered advantageous. Experience in performance reporting for SLA/KPI compliance will also be beneficial. Key responsibilities include managing technical relationships with customers and internal teams, acting as a crucial liaison for technical communication and collaboration, analyzing technical issues, escalating problems, and managing conflicts with clear customer communication regarding operational issues. Additionally, providing proactive risk reports, suggesting improvement initiatives, collaborating with global teams, and working closely with Product Line Management (PLM) and Technical Support Operations (TSO) teams to enhance service delivery and customer experience are also important aspects of the role. Nokia, an innovative technology leader committed to mobile, fixed, and cloud networks, offers continuous learning opportunities, well-being programs, and a supportive environment where diverse teams thrive. Join Nokia to be part of a culture of inclusion and innovation that empowers individuals to succeed.,

I) Position Summary a) KeyObjective / Purpose of the Job: The key objective of the position is toprovision IP/ MPLS based services on Tata Communication Global Enterprisenetwork. The position will serve as the Technical Authority assisting inderiving implementation guidelines for the Projects. In addition toprovisioning new services, the position is also responsible for performingmigrations and change managements on the existing customer circuits duringcritical planned events and downtimes. The incumbent will also act as SPOC forthe Project and scopes defined. Also handles the escalations for 24x7 shift. b) Major Activities ProvisionIP/ MPLS based services on Tata Communication Global Enterprise network. Theposition is also responsible for testing the configured customer services L3VPN/ L2 VPN/ Internet to the deliverable parameters (SLA) before handing themto Service Assurance teams. Theposition requires coordinating with various teams for provisioning relatedissues and resolving the same. Actas SPOC for the Projects and scopes defined for implementation derivations andtask planning. Escalation support for 24x7 shift activities along withtechnical discussion. Provideassistance to team members by way of assisting them in resolving challengingtechnical problems, sharing knowledge and adhering to quality processes inensuring objectives are met. Theabove-mentioned configuration and testing of services to be done on primarilyon Alcatel and Juniper devices. Performingmigrations and change managements on the existing customer circuits duringcritical planned events/ downtimes and ensuring the activity completion instipulated time frames. Provisioningof customers on various NNIs (L2 and L3 NNIs). Provisioningof AWS, IZO, Google, and Cloud Computing Services on TCL MPLS platform. II) Person Specification: a) Essential Qualifications: Candidatemust possess at least a Bachelor of Engineering/Technology (Telecommunication/Computers) or equivalent degree with min. 7 years of work experience. b) Requisite Skills: Technical TelecomExperience. Sound knowledge of products and services. Sound knowledge ofIP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals,Routing protocols ( OSPF, BGP), Switching (VTP,STP,MSTP) and advancedprotocols(LDP,MPLS) and QoS and Multicast. Configuration and troubleshootingskills on Nokia (Alcatel), Cisco and Juniper routers is a must. Functional Problem-Solvingabilities will help stay on top of issues besides helping in resolving the samesmoothly & efficiently. Good Interpersonal skills matters. Systems and process knowledge are keydrivers on the job. Behavioral Systematic approach towardswork areas. Good analytical skills Ability to work in team Should be able to cope upexcellently under stressful circumstances. Good communication skills c) Work Experience Shouldhave worked in a service providers environment where network deviceconfiguration and maintenance would have been a Core activity. Familiarity withCisco and Juniper equipments and configurations is must. Exposure to IP/MPLSand MPLS based VPNs is mandatory. Certifications: CCIP/ CCNP. CCIE would bean added advantage. 5-6 years experience in Networkingfield.

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation: (Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n. Cloud Transformation: (Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o. Keep Up-to-date with the latest technologies in the market Mandatory Skills: Telecom Service Assurance. Experience: 8-10 Years.

Are you inspired to contribute your expertise to a global leading Ingredients organizationWe are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. We are looking for a dedicated and passionate individual to join our Global Procurement Team as Senior Category Buyer. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world! Your Focus As Senior Category Buyer, you will be responsible for driving strategic projects to deliver cost-savings, reducing working capital requirements and improving supply security for raw materials used in manufacturing fragrances. You will work on supply, service assurance and vendor management for direct materials to support assigned site(s) in India for manufacturing fragrances. The role also includes ensure supply continuity of direct materials for the assigned sites, build and leverage supplier network to meet requirements of the site (s) and resolve supply concerns with vendors in most efficient and effective manner. Lead Tail Spend sourcing initiatives and negotiating tail spend for assigned site(s). Participate in implementing procurement policies and procedures. The role is based in Mumbai, India and will report to Director, Procurement, GA. How You Will Contribute Drive strategic projects to deliver productivity savings and reduce working capital requirements. Respond to plant requests with urgency and ownership. Understand the market dynamics, economic situation, and business practices. Develop supplier network in India to meet requirements of IFF Plant (s) in India and globally. Monitor and manage supplier performance for the assigned location(s)/portfolio and ensure continuity of supply/services for designated sites of responsibility. Work closely with planning and manufacturing to address potential supply shortages due to demand volatilities and external supply issues Manage the local sourcing for the assigned plant(s) and regional sourcing portfolio in accordance with Global Procurement policies, systems and procedures. Execute tail spend strategy including basic tail management: create, maintain and approve suppliers as per stakeholders requests. Build and manage internal relationships with Operations, Sales, Finance, Legal, Quality, IC&D Team and GRA. External relationships with suppliers/potential supply partners for smooth and efficient execution of purchasing strategies. Understands and is updated on business needs and evolution regarding product changes, forecast and critical product demand. Resolve issues with suppliers regarding delivery, quality, supply problem, pricing and issues with blocked invoice for payment. Drives Productivity Savings, Payment Terms Improvement and Sustainability Initiatives for tail spend. Collaborate with Plant managers, Supply Planners and other Staff in Plants Procurement Category Buyers in Greater Asia and other regions Contract Administrators. What you will need to be successful Master s or Bachelor s degree in Science, Engineering, Business, Supply Chain or any other relevant discipline. Minimum 8 years of experience in Procurement of direct materials, preferably Chemicals, Fragrances, Flavors, Pharmaceuticals or FMCG. Good working knowledge of SAP is an added advantage. Proficient in Project Management. Basic understanding and skills for procurement activities, including: Identifying and Developing Suppliers. Coordination with suppliers on disputes and resolution. Conducting RFQs for contracting. Developing and executing negotiation strategies for routine transactions. Good planning & organizing skills and attention to detail. Excellent verbal and written communication skills. Well versed with MS Office (Excel, Word and Powerpoint). Ability to work under pressure. Good at numbers or mathematics used in procurement. Networking; ability to effectively work with a wide variety of organizations and people. Flexibility to get rapidly adjusted to new situations in a continuous changing environment. Travel to Vendor Sites and IFF Fragrance Manufacturing Sites as and when required.

: 19075 Contract Type: Permanent Location(s): Chennai, IN Support Engineer, IP Role description summary The IP Global Support Engineer is responsible for ensuring the optimal performance and security of network systems through continuous monitoring and proactive troubleshooting. They respond promptly to complex technical issues, documenting incidents and resolutions within a ticketing system, while delivering exceptional customer support to both internal and external clients. The IP Global Support Engineer manages change requests related to network configurations and upgrades, ensuring seamless implementation without disruption. Additionally, they collaborate with cross-functional teams and vendor support to escalate and resolve issues effectively, contributing to overall network enhancement. primary responsibilities / key result areas Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the health, performance, and security of network systems using monitoring tools. Proactively identify and resolve network issues to minimize downtime and optimize performance. Incident Management (Shared Responsibility) : Respond promptly to complex technical and hardware/software issues. Document incidents, troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to the appropriate teams as needed. Customer Support (Shared Responsibility) : Deliver exceptional support to internal and external clients. Engage professionally to diagnose and resolve issues in accordance with Incident Management Procedures, ensuring a positive customer experience. Change Management (Shared Responsibility) : Develop and manage change requests (CRs) for network configurations, maintenance, and upgrades. Monitor implementation to ensure changes are executed effectively without disrupting network performance . Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional teams and vendor support to ensure timely escalation during outages or performance issues. Work with other departments to resolve problems and enhance network capabilities. SAS L1 Support (Shared Responsibility): Deliver 24/7 first-level support for service assurance troubleshooting, ensuring critical tools remain stable and operational. Act as an escalation point to higher-level support teams, facilitating prompt resolution of major incidents. competencies Network Routing & Switching Expertise: Proficient in routing (BGP, OSPF, ISIS, MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with hands-on experience on Cisco and Juniper Networks platforms. Technical Proficiency: Skilled in advanced networking technologies including BGP, MEF Services (EPL, L2VPN, L3VPN), load balancers, SDWAN, and MPLS, with experience on key hardware like Cisco ASR, ASA, and Juniper MX and EX series. Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication with peers during shifts. Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and resolve technical issues efficiently under pressure. Client-Focused Communication: Strong interpersonal skills with the ability to communicate effectively across cultures, ensuring customer satisfaction and understanding throughout interactions. Organizational Skills & Documentation: Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced environment. Qualifications & Experience Required 2-5 years of technical support experience in satellite, wireless communications, or network operations environments Hands-on experience with networking, routing, and switching technologies, including BGP, OSPF, MPLS, EIGRP, VRRP, and SDWAN. Proficiency with key platforms such as Cisco ASR, ASA, Juniper MX, and EX series. Experience in network troubleshooting, load balancers, VPNs, and firewalls. Familiarity with network management systems (e. g. , Compass, Dataminer, Helix, ScienceLogic (EM7), Service Now, SATNMS, Zenoss) and other monitoring tools. Ability to work a 24/7 rotational shift, providing operational support in fast-paced environments. ITIL Certification or demonstrated equivalent experience with incident and change management processes. Preferred Bachelor s degree in Telecommunications, Information Technology, or related field. CCNP or equivalent certification. Proven experience in network infrastructure management, disaster recovery planning, and network optimization initiatives. Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools. SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here .

Role & responsibilities This role is responsible for project management and service delivery of all products & services. Project management, planning and scheduling implementation of MPLS services. On Time, within budget Implementation of the complete project. Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work. Enhance service delivery experience for the customer & revenue for the organization. Preferred candidate profile 2+ yrs of project execution experience in Telecom/ISP industry. Sound understanding of telecom technology, products & services . Good understanding of project management concepts and methodology. Excellent relationship management with customer, cross functional team. Good written and verbal communication skills. Good understanding of products, services. Good planning & execution skills. Can do attitude & problem solving skills. Quick thinking & analytical ability. Process orientation and eye for detail. Result Orientation.

RSM is looking for a dynamic Manager to join our Assurance team. You will have the opportunity to work as a team member on diverse client engagements. Our clients include local, national and internationally recognized companies. RSMs assurance professionals helping companies improve their performance through the most challenging business cycles. Responsibilities Perform Review and Compilation engagements in accordance with firm and professional standards as directed by engagement leaders. Design, develop, and execute analytical procedures to assess financial data and performance metrics. Review and analyze lease agreements to ensure compliance with lease accounting standards (e.g., ASC 842), including calculation of lease liabilities, right-of-use assets, and related journal entries. Responsible for overseeing the accurate and timely preparation of financial statements, including income statements, balance sheets, and cash flow statements, ensuring compliance with accounting standards and regulations. Prepare detailed supporting schedules for financial statement analysis and review, ensuring accuracy and compliance with accounting standards, to facilitate comprehensive reporting and decision-making for managerial review. Revenue recognition procedures to ensure compliance with regulatory requirements and accurately reflect earned revenue, optimizing financial transparency and accountability Required Qualifications Bachelor of Commerce (Accounting) degree or equivalent degree from an accredited university Licensed CPA / Qualified CA 5+ years of current or recent experience in a public accounting environment 7 plus years' experience in Canda Corporate tax return/compilation/review engagement related field Experience leading teams and mentoring associates Understanding of accounting services, with knowledge of review and compilation standards A proven record of building profitable, sustainable client relationships Minimum of 4 years of team lead or in-charge experience overseeing staff on multiple engagements Preferred Qualifications Experience with managing review and compilation engagements including the applicable taxation. A successful record of directing and deploying staff and senior associates on multiple, simultaneous engagement Preparing financial statements, conducting compilations and reviews, and completing Canadian corporate tax returns.

Head of business & cost assurance (Only from GCC) Cost Assurance: Conduct PIR for cost assurance for roles/ services setup or running in GCC. Track and report on savings due to cost arbitrage, offshoring , consolidation and process standardization. Review and monitor actual costs in scope. Highlight and recommend cost saving/avoidance opportunities. Service Assurance: Setup measurements and processes to enable collection, tracking and management of services as per contract/ SOW. Setup and manage data collection for KPIs/ SLAs and regular reporting and drive actions for excelling/ improving. Continuous Improvements: Drive continuous improvement initiatives related to business assurance processes and practices. Conduct time and motion studies, develop learning models (such FISH) on Process Flow, System Linkages, Finance flow, Cause & Effect KPI simulations. Drive Lean projects to drive operational efficiencies and improve compliance. Identify tactical automation opportunities and implement. Revenue Assurance: Identify and highlight revenue leakages in scope and recommend improvements. Internal Process Mechanism: Review internal process mechanism and recommend process improvement opportunities for business assurance Process Engineering: Design and implement continual process improvements utilizing In-house Tools, Process Automations. Drive Lean Projects to drive operational efficiencies and improved compliance. Reporting and compliance : Monitor and govern key reporting KPIs/ GCC scorecard. Identify opportunities to improve and drive Improvement plans. Minimum Requirements: MBA with 12+ years of experience in business assurance, cost management, financial auditing or related areas.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Telecom Service Assurance Experience : 5-8 Years .

Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills

Role & responsibilities Lead Automation Projects: Be a key member of the core implementation team responsible for the successful delivery of a highly automated AMR, ASRS, ABoPTs, Truck loading/Unloading Engineering Team Leadership: Post go-live, you will serve as the primary leader of the site engineering team, ensuring optimal performance and operational efficiency. Client Representation: Serve as the primary point of contact for both Delhivery and our customers, embodying our commitment to excellence and customer satisfaction. Project Coordination: Oversee and synchronize industrial and automation engineering projects at the site to achieve seamless integration and productivity. Enhancements Collaboration: Work closely with the Continuous Improvement team to identify areas for enhancements and efficiencies. Performance Analysis: Conduct regular evaluations of automation systems to assess their health and operational performance. Issue Resolution: Collaborate with local maintenance teams and vendors to swiftly address and remediate issues as they arise. Training Development: Create, deliver, and train the site operations team on Standard Operating Procedures (SOPs) related to automation, ensuring they have the necessary skills and knowledge. Operational Oversight: Direct responsibility for the day-to-day health of automation systems, coordinating with third-party vendors as needed. Reporting: Develop and present internal and external reports related to automation performance and insights. Bachelor’s degree in Industrial or Mechanical Engineering, or a related field of study, along with relevant experience. A minimum of 5 years’ experience as a Implementing Automation systens, ideally within heavily automated warehouse environments involving advanced technologies such as Retrofit Automation, Sortation’s – CBS, Wheel, conveyors, AMRs, AGVs, Sortation systems, and ASRS. Strong knowledge of automated material handling equipment, pallet and case conveyors, sorters, and AGVs. Solid understanding of the project life cycle for automated material handling systems. Experience with CAD software is preferred. Advanced analytical skills, particularly in Microsoft Excel and/or SQL, for system diagnostics and continuous improvement initiatives. Lean Six Sigma Green or Black Belt certification is a plus. PMP certification will be an advantage. Proven ability to multitask and manage projects effectively while meeting deadlines Preferred candidate profile

Grade : 5 Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service Education, Experience & Skills: 1. Min 12th, Graduates will be preferred 2. Industry experience required 3. Basic computer skills (excel, word). Grade : 5 Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Education, Experience & Skills: 1. Min 12th, Graduates will be preferred 2. Industry experience required 3. Basic computer skills (excel, word). Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills

Join us and drive the design and deployment of AI/ML frameworks revolutionizing telecom services. As a key member of our team, you will architect and build scalable, secure AI systems for service assurance, orchestration, and fulfillment, working directly with network experts to drive business impact. You will be responsible for defining architecture blueprints, selecting the right tools and platforms, and guiding cross-functional teams to deliver scalable AI systems. This role offers significant growth potential, mentorship opportunities, and the chance to shape the future of telecoms using the latest AI technologies and platforms. You have: 10+ years' experience in AI/ML design and deployment with a Graduation or equivalent degree. Practical Experience on AI/ML techniques and scalable architecture design for telecom operations, inventory management, and ETL. Exposure to data platforms (Kafka, Spark, Hadoop), model orchestration (Kubeflow, MLflow), and cloud-native deployment (AWS Sagemaker, Azure ML). Proficient in programming (Python, Java) and DevOps/MLOps best practices. It will be nice if you had: Worked with any of the LLM models (llama family) and LLM agent frameworks like LangChain / CrewAI / AutoGen Familiarity with telecom protocols, OSS/BSS platforms, 5G architecture, and NFV/SDN concepts. Excellent communication and stakeholder management skills. Key Responsibilities Design end-to-end AI architecture tailored to telecom services business functions (e.g., Service assurance, Orchestration and Fulfilment). Define data strategy and AI workflows including Inventory Model, ETL, model training, deployment, and monitoring. Evaluate and select AI platforms, tools, and frameworks suited for telecom-scale workloads for development and testing of Inventory services solutions Work closely with telecom network experts and Architects to align AI initiatives with business goals. Ensure scalability, performance, and security in AI systems across hybrid/multi-cloud environments. Mentor AI developers

Hiring: Sr. Phone Banking Officer (Payroll Bank) Location: Gurugram Sec-39 / Andheri Salary: Up to 6 LPA Shift: Fixed 10 AM – 7 PM Eligibility: Graduate + Min 1 yr voice process exp (Banking/NBFC only) Call Simran: 9773553319 Required Candidate profile Job Role: – Manage 300–400 bank customers via outbound calls – Customer service + cross-selling (no field work) – Must have banking/NBFC voice process experience www.hyfly.in Call 9082104424 Sanika Perks and benefits Incentives, Annual bonus, Mediclaim, transport

FedEx Express is looking for Operations Support Agent to join our dynamic team and embark on a rewarding career journey Assist in daily operational workflows and issue resolution Ensure documentation, tracking, and compliance protocols Coordinate with other departments to resolve requests Support team productivity and service targets

FedEx Express is looking for Operations Support Agent-Associate to join our dynamic team and embark on a rewarding career journey Perform back-office operations and customer request handling Escalate issues as per SOP and ensure timely resolution Update internal systems and maintain documentation Contribute to continuous process improvements

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets. Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor. RF knowledge for 2G/3G/LTE/NR Understanding of Node alarms /events. Understanding of Radio KPI for each technolog y To ensure correct working methodology, escalation, and customer handling Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required. Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei. L1 Fault Management troubleshooting and alarms Clearing in the Network Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipments Ericsson/Huawei. Alarm Management for the assigned Network Services To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Understanding and troubleshooting of Node alarms /event s. To ensure correct working methodology, escalation, and customer handling Understanding of Radio KPI for each technology Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability, Integrity and other KPI. Analytical and synthesis capabilities Understand Machine Learning, Artificial Intelligence & Cloud technologies. Working knowledge of Scripting Preferred candidate profile from Telecom Industry

Hi, Our client is an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator and are seeking to hire for the following position We are seeking a highly motivated and experienced Solution Design/Functional Business Analyst to join our leading IT service sector company in India. This role requires a blend of deep technical understanding in solution architecture and strong functional expertise in business analysis within the dynamic telecommunications domain. Should have strong understanding and experience of end-to-end workflows in Telecom OSS area Service assurance (FCAPS). Knowledge of BSS is a plus.Solid experience in designing ITSM (Service Management), Network fault and performance monitoring, diagnostic solutions. Ability to design end-to-end telecom service assurance solutions, complemented by working knowledge of industry-leading tools such as ServiceNOW, BMC, SMARTS, or SevOne to support solution integration and operational efficiency If you would like to know more about the role, please respond to this email, and you will receive further details from anamika.gupt@edgeindia.com . Thanks!

The Company India's marquee global technology & consulting company. They are an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator. The Job We are seeking a highly motivated and experienced 4-15 Years -Solution Design/Functional Business Analyst to join our leading IT service sector company in India. This role requires a blend of deep technical understanding in solution architecture and strong functional expertise in business analysis within the dynamic telecommunications domain. The ideal candidate will be instrumental in translating complex business needs into robust, scalable, and innovative technical solutions, ensuring end-to-end design and successful implementation. Must have: 1. Designing comprehensive end-to-end solutions that align with business objectives, architectural principles, and industry best practices like eTOM and ITIL. 2. Should have strong understanding and experience of end-to-end workflows in Telecom OSS area Service assurance (FCAPS). Knowledge of BSS is a plus. 3. Solid experience in designing ITSM (Service Management), Network fault and performance monitoring, diagnostic solutions. 4. Ability to design end-to-end telecom service assurance solutions, complemented by working knowledge of industry-leading tools such as ServiceNOW, BMC, SMARTS, or SevOne to support solution integration and operational efficiency 5. Should be able to interact with business / product owners to understand the requirements, define user stories, and explain the same to technical teams. 6. Experience working in Agile/Scrum environments, including participation in sprint planning, daily stand-ups, and backlog refinement while exposure to tools like Confluence, JIRA for tracking, monitoring, reporting user stories / tickets is nice to have 7. Understanding Telecom B2B, B2C, B2B2C, MVNO, Wholesale and IOT customer segment is required. 8. Familiarity and experience of Consumer, Enterprise and Wholesale Telcom products and services. 9. Familiarity and understanding of IT architecture and experience with integration frameworks like ESB, SOAP/REST, APIs etc. 10. Experience in creating HLD and LLD documents Your Profile Desired domain skills Strong understanding of both traditional and modern telecom technologies, including but not limited to Voice (TDM, ISDN, SIP, VoIP), Data (MPLS, SD-WAN, Internet), Access Networks (Fiber, Wireless), and Unified Communication platforms. Exposure to Cloud-based communication services, Security protocols, and IoT connectivity will be a plus. Familiarity with industry-standard telecom frameworks such as TM Forum's Open Digital Architecture (ODA), eTOM (Enhanced Telecom Operations Map), and SID (Shared Information/Data Model), TNA, ITIL, IEEE, etc. Should have experience in defining the process, solution design, business requirements and system requirements in one or more areas of Telecom process - Service Assurance Should be able to prepare, analyze and review proposals from internal teams, be able to provide appropriate solutions to problems, and make day-to-day decisions to run the client projects Should be able to engage with multiple stakeholders like Business, SI partners and System owners to understand, capture, finalize and sign off requirements Analyze the problem faced by the customer, participate in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements Candidates should possess Good Communication & Client- interfacing skills. Knowledge of at least one key aspect of telecom service assurance, such as proactive fault management, performance monitoring (KPI/KQI analysis), or service quality management (SLA compliance) is desirable for the role Awareness of cloud-native principles and architectures as they apply to telecom solutions and operations (e.g., microservices, containerization) Awareness in the latest and emerging trends of technology and digital transformations in telecom – latest trends, implementation of AI/ML and its use cases on the service assurance, Cybersecurity in telecom, Quantum technologies application in the futurization of the networks and its security

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Weight & Balance (Ramp Operations); Cross Border Trucking Operations Control; Admin & Support; Manifesting; Dispatch (Heavy Weight); Flight Operations; Feeder Operations; Reporting & Analysis; Quality & Process Improvement; Contract Management; Supplemental Aircraft Operations; Aircraft Handling; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil); Manages Ground/ Road Hub; Gateway or Ramp Operation (Excludes Station Operations); Air Hub; Manages Ground Hub Grade-12 Position Summary Responsible to drive operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes. Responsible for the strategic management of assigned resources, departments, or locations, ensuring the achievement of operational goals while maintaining compliance with company objectives and regulatory standards. Implements effective processes and procedures to drive consistency and efficiency in operations, aligning all activities with organizational goals and regulatory mandates. Key Responsibilities Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity. Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs. Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost Ensure continuous improvement and share best practices implementation Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost Explore opportunities to improve service level in the most cost-efficient way Ensure all resources are focused to achieve high quality service performance Ensure staff are trained identifying training needs and implementing programs and people development strategies Manage departmental budgets effectively, optimizing costs while staying within agreed parameters. Build effective network relationships within the team and with key stakeholders (including Health & Safety and Regulatory Compliances) to achieve optimal business outcomes. Manage vendors and facilities effectively to run operations. Qualifications: Minimum Graduate. Master s degree in business administration, or a related field preferred For Individual Contributors (FedEx employees) AiM certification is mandatory Experience: Min 3 to 5 years of experience of managing teams Industry experiences preferred Skills: Leadership Skills Planning & Organizing Skills Judgement & Decision-Making Skills Presentation Skills Analytical Skills Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills

Grade 9 Responsible for offering day-to-day coordination and administrative support to operational and clerical team members or contractors, ensuring seamless workflow and task completion. Additionally, accountable for overseeing team tasks, providing constructive feedback, and offering on-the-job coaching to enhance team performance and efficiency. Grade 9 What you will do Key Responsibilities Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. Implement and maintain quality management practices to uphold service standards and customer satisfaction. Monitor and control network operations to optimize efficiency and minimize disruptions in service. Support the customer service and support group in resolving customer queries and enhancing client relationships. Manage contract sourcing and negotiations to secure reliable service providers and vendors. Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. You will be a great fit if you Qualifications & Experience: Minimum Graduate Industry experience required Skills: Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Advanced MS office skills (Excel, Word, Powerpoint) Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Leadership Skills;Team Working Skills;Problem Solving Skills;Planning & Organizing Skills;Accuracy & Attention to Detail

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills

The Customer Experience Program Manager will support customer experience programs for the technical delivery of Honeywell Thermal Solutions service revenue programs enabled by our IIoT platform TIQ. This role will report to the Technology Leader for Thermal Solutions in Hyderabad, India, and will collaborate closely with the sales team and the offering manager for TIQ to establish customer programs. The Cust Exp Prg Mgr will act as the interface between the customers project contacts and the Honeywell team for service fulfillment. This role involves close collaboration with the Thermal Solutions Engineering Program Management team to ensure a standardized and scalable process for service fulfillment. The Cust Exp Prg Mgr will also support the development of the service fulfillment team capabilities and skill set mix to drive customer centricity and commercial success of service offerings. Bachelor s degree in engineering or IT-related field. 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions. Education in business accounting and/or sales experience (Sales or Service Engineer). First leadership experience in an international, highly matrix organization (team or project). Bachelor s degree in engineering or IT-related field. 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions. Education in business accounting and/or sales experience (Sales or Service Engineer). First leadership experience in an international, highly matrix organization (team or project). Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization (i. e. , billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages operational and product performance per customer expectations and contract. Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results. Develops and executes corrective action plans where performance is deficient. Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues. Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews. Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings. Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity. Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs. Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization. Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions. Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary. Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety. Travel 20% of the time. Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization (i. e. , billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages operational and product performance per customer expectations and contract. Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results. Develops and executes corrective action plans where performance is deficient. Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues. Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews. Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings. Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity. Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs. Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization. Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions. Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary. Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety. Travel 20% of the time.

We are looking for a passionate and detail-oriented Service Assurance Engineer to join our dynamic team. The Service Assurance Engineer will be responsible for ensuring the highest standards of quality for our products. This role involves designing test strategies, identifying bugs, collaborating with development teams, and ensuring that our software meets user expectations and is defect-free. As a Service Assurance Engineer, you are expected to extract the essential and most important aspects of data from multiple data sources like fleet usage data, customer usage patterns, service requests, customer feedback and convert them into Test Patterns, Test Case Improvements and Test Data requirements . The ideal candidate will have a strong understanding of software development life cycles, testing methodologies, and excellent problem-solving skills. You will work in a fast-paced environment with a focus on improving the quality and performance of the product. As a Service Assurance Engineer, you would be responsible for designing and executing test strategy to ensure software quality. You should be proficient in creating detailed documentation, software testing, and coordinating with cross-functional teams. You would be responsible for evaluating products to ensure they meet Quality, Security and Performance standards before they reach the market. You would also be responsible for conducting hands-on testing, document the findings, and provide feedback on usability, durability and functionality. As a Service Assurance Engineer, you are expected to extract the essential and most important aspects of data from multiple data sources into Test Patterns, Test Case Improvements, and Test Data requirements based on user stories and acceptance criteria, including fleet usage data, customer usage patterns, service requests, and customer feedback. Provide data-driven requirements for Automated Testing, emphasizing feature function, service excellence, monitoring, performance, resiliency, scalability, and reliability, specifying both positive and negative testing techniques. Define Quality Metrics to be utilized during development, testing and deployment to assess service quality. Drive and evolve the Development Roadmap for automated test suites for the ERP product family, including New Features and growth of automation test coverage, based on the input above. Partner with the Service Development team to influence Architectural Direction, Long-Term Investments, and Culture Change to support service monitoring, telemetry, and automated testing inside the service. Continually evaluate Existing Test Coverage and Automation Frameworks, identifying requirements for redesign, replacement, reusability, and improvement in efficiency and performance. Work with automation testing engineers to prioritize test defects based on business and technical risks. Participate in Functional and Technical Feature Design Reviews to drive service instrumentation requirements that enable automated testing. Additional Responsibilities for more senior Service Assurance Engineers: Include Executive Input, Technology Touch-Point Failures, Strategic Initiatives, and other escalated channels in the data sources used. Work with service leadership to identify areas of potential concern. Collaborate and drive testing dependencies and communicate testing plans and testing concerns. Work with service reliability architects and service owners to identify broad Testing Gaps with respect to operation parameters, e.g., template changes, instrumentation results, outages, feature throughput mandates, etc. Own the development roadmap for automated test suites for the ERP product family.