184 Service Assurance Jobs

Role Overview: You will be primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps. Your role will encompass infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. You will engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaboration with Solution Managers, Solution Architects, and Finance Managers will be essential to create solution documentation, pricing models, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Additionally, you will prepare and present AIOPS solutions to Wipro customers during onsite oral discussions, mutual value discovery sessions, ensuring all messages are aligned with Wipro's solution strategy or win themes. You will review solutions for alignment with Wipro Pricing and Effort Estimation Models based on experience and lead discussions as a Tools Architect during due diligence, contract closures, and renewals, including compliance requirements and sign-off on technical Statements of Work (SOWs) and service levels specific to BSM and AIOPS. Key Responsibilities: - Respond to RFIs/RFPs and propose solutions to customers in the areas of ITOM, ITSM, and ITAM (Monitoring, Observability, AIOPS, Service Management, Asset Management, and Automation). - Create differentiated tool solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogsoft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven, and others. - Ensure proactive engagement with customers to understand their tool estates and pitch next-generation solution areas delivering business value. - Work with Solution Managers, Solution Architects, and Finance Managers to enable the creation of solution documentation, pricing, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. - Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions and mutual value discovery sessions ensuring all messages align with Wipro's solution strategy or win themes. Qualifications Required: - Completion of necessary trainings and certifications. - Development of Proof of Concepts (POCs), case studies, demos, etc., for new growth areas based on market and customer research. - Development and presentation of a point of view of Wipro on solution design and architect by writing white papers, blogs, etc. - Attainment of market references and recognition through highest analyst rankings, client testimonials, and partner credits. - Mentorship of developers, designers, and Junior architects in the project for their further career development and enhancement. - Contribution to the architecture practice by conducting selection interviews, etc. Please note that the additional details of the company were not included in the provided job description.,

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2. Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m. Cloud Transformation: (Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n. Cloud Transformation: (Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o. Keep Up-to-date with the latest technologies in the market Mandatory Skills: Telecom Service Assurance. Experience: 8-10 Years.

Location - Any (Remote) Job Summary: We are looking for an experienced OSS Functional Designer with deep domain knowledge in telecom Plan & Build processes and hands-on expertise in workflow systems. This role involves designing functional solutions that streamline network planning, provisioning, and rollout activities, while ensuring automation and orchestration through robust workflow frameworks. 8+ years of experience in OSS functional design within telecom environments. Mandatory expertise in Plan & Build domain (e.g., network rollout, provisioning, inventory planning). Strong experience with workflow systems and process modeling tools (e.g., BPMN, Camunda). Develop and refine workflow models to automate operational processes using BPMN or equivalent standards. Understanding of network technologies (IP, Optical, Wireless) and inventory systems. Excellent analytical, documentation, and stakeholder management skills. Collaborate with cross-functional teamsincluding business analysts, architects, and developersto convert business requirements into detailed functional specifications. Ensure alignment with industry standards and frameworks, including TM Forum (eTOM, SID). Define and manage integration points between OSS components and external systems like GIS, NMS, and BSS. Lead requirement-gathering sessions and validate functional designs with stakeholders. Company Introduction Bounteous x Accolite makes the future faster for the worlds most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. For more information visit: www.accolite.com Accolite Digital India Pvt Ltd, is focused on serving Fortune 500 Customers in Healthcare, Banking and Financial Services, Telecommunications and Automotive Verticals. The company is focused on producing the best technical talent in these Verticals and solving most complex technical and business problems. Accolite is a cutting edge information technology services and product development company headquartered in Dallas, Texas, with four development centres in Bangalore, Delhi, Mumbai, Hyderabad and Coimbatore, India. 1. A young IT Services company headquartered in Texas with business Operations in the US, Canada, UK, Middle East, and India. (About 15 years old) 2. In India we have offices in Gurgaon, Hyderabad, Mumbai, Chennai, and Bangalore. In 2021 we have expansion plans to 3 other European and Latin American countries 3. Accolite has a team of 5000+ headcount across its locations. 4. We have recently entered into a Strategic Partnership with New Mountain Capital, a leading growth-oriented investment firm with over $30 billion in assets under management who also own companies like eMids. 5. We have 12+ Fortune 500 clients including some of the biggest Banks and Telecom companies in the world. 6. Accolite had been growing at a 30% + growth rate in at least 3 years and targets to become a half Billion Dollar company in the next 4 years. 7. Open door flexible performance-driven work culture Accolite Digital is a leading digital transformation services provider that delivers design-led, complex digital transformation initiatives to Fortune 500 clients. Our differentiated services span digital product engineering, cloud and DevOps, data and AI, customer experience, cyber security, and design services. Accolite Digital provides these services to the banking and financial services, insurance, technology, media and telecom, healthcare, and logistics industries. With more than 5000 professionals globally, Accolite has presence across the United States, Canada, Mexico, Europe, and India, with digital labs in Bangalore, Hyderabad, Gurugram, and Chennai. For more information visit: www.accolite.com About Bounteous Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the worlds most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences and drives superior client outcomes. For more information, please visit www.bounteous.com. For more information about Co-Innovation, download the Co-Innovation Manifesto at co-innovation.com. For the most up-to-date news, follow Bounteous on Twitter, LinkedIn, Facebook, and Instagram.

RSM is looking for a dynamic Manager to join our Assurance team. You will have the opportunity to work as a team member on diverse client engagements. Our clients include local, national and internationally recognized companies. RSMs assurance professionals helping companies improve their performance through the most challenging business cycles. Responsibilities Perform Review and Compilation engagements in accordance with firm and professional standards as directed by engagement leaders. Design, develop, and execute analytical procedures to assess financial data andperformance metrics. Review and analyze lease agreements to ensure compliance with lease accountingstandards (e.g., ASC 842), including calculation of lease liabilities, right-of-use assets, and related journal entries. Responsible for overseeing the accurate and timely preparation of financial statements,including income statements, balance sheets, and cash flow statements, ensuringcompliance with accounting standards and regulations. Prepare detailed supporting schedules for financial statement analysis and review,ensuring accuracy and compliance with accounting standards, to facilitate comprehensivereporting and decision-making for managerial review. Revenue recognition procedures to ensure compliance with regulatory requirements andaccurately reflect earned revenue, optimizing financial transparency and accountability Required Qualifications Bachelor of Commerce (Accounting) degree or equivalent degree from an accredited university Licensed CPA / Qualified CA 5+ years of current or recent experience in a public accounting environment 7 plus years' experience in Canda Corporate tax return/compilation/review engagement related field. Experience leading teams and mentoring associates Understanding of accounting services, with knowledge of review and compilationstandards A proven record of building profitable, sustainable client relationships Minimum of 4 years of team lead or in-charge experience overseeing staff on multipleengagements Preferred Qualifications Experience with managing review and compilation engagements including the applicabletaxation A successful record of directing and deploying staff and senior associates on multiple,simultaneous engagement Preparing financial statements, conducting compilations and reviews, and completing Canadian corporate tax returns

Job Title SM- Workspace Management Job Grade: G9A/G9B Function: Information Technology Sub-function: Service Assurance Manager s Job Title: Deputy General Manager Skip Level Manager s Title: Head - Global Infra & Service Assurance Function Head Title: Head - Global IT Service Assurance Location: Mumbai No. of Direct Reports (if any) 2 Date of Joining: Areas Of Responsibility At Sun Pharma, we commit to helping you Create your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine As you enter the Sun Pharma world, you ll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each other s journeys. Job Summary: We are seeking a highly experienced Senior Manager Workspace Management to lead the strategy, implementation, and continuous improvement of digital workplace technologies and services across a global pharmaceutical enterprise. The ideal candidate is a strategic leader who blends deep technical expertise with a strong customer service mindset, ensuring a seamless and secure digital workplace experience across a dynamic, enterprise-level environment. This role is responsible for leading all aspects of end user computing, including desktop and field support, endpoint management, collaboration platforms, and executive support across R&D, manufacturing, quality, commercial, and corporate functions. The candidate will champion modern workplace enablement in a GxP-regulated environment, focusing on productivity, mobility, and collaboration across workforce. Responsibilities: Lead the global end user services strategy, aligning with business goals and IT transformation initiatives to enhance workforce productivity and user satisfaction. Oversee the management and continuous improvement of desktop support, collaboration tools, mobile device services, and VIP/executive support. Develop and execute a long-term roadmap for modern workplace technologies, including endpoint automation, self-service portals, and AI-driven support solutions. Champion a user-first culture by continuously improving IT service delivery through proactive problem management, feedback loops, and digital adoption strategies. Own the ITIL-aligned service lifecycle for end user services, including incident, request, knowledge, and change management. Lead and mentor a global team of IT professionals, fostering a culture of accountability, innovation, and excellence. Collaborate closely with Information Security, Infrastructure, HR, and Facilities to ensure a secure and compliant end user environment. Manage large-scale hardware/software refresh cycles, licensing compliance, procurement, and vendor relationships. Define and track SLAs, KPIs, and user satisfaction metrics; use data insights to improve operational performance and strategic decisions. Provide white-glove support to executive leadership, ensuring exceptional responsiveness and discretion. Travel Estimate Up to 20% Job Scope Internal Interactions (within the organization) Leadership and Business Users External Interactions (outside the organization) IT Partner (MSP) and Vendors Geographical Scope Global Job Requirements Educational Qualification Bachelor s degree in information technology, Computer Science, or related field; Master s degree or MBA is a strong plus. Specific Certification ITIL V4 Intermediate Microsoft 365 Certified: Endpoint Administrator Associate: Microsoft Certified: Azure Fundamentals Skills Strategic thinking with strong execution and delivery focus Exceptional leadership and team development skills Excellent communication, presentation, and executive stakeholder engagement Strong analytical and operational problem-solving abilities Experience 15-20 years of progressive IT experience, with at least 8+ years in a leadership role managing end user services in a large, complex organization In-depth experience with Microsoft 365, Windows, MacOS, Intune, Endpoint management system, endpoint security solutions & experience with End User solutions preferred. Proven experience managing global teams, distributed environments, and hybrid (remote/onsite) user bases. A strong track record in IT operations, digital transformation, vendor management, and employee experience is essential. Demonstrated experience driving enterprise-wide service improvements, technology modernization, and digital workplace strategies

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure compliance against defined goals and processes to meet customer requirements & achieve customer delight. Adhering to and developing process oriented approach within function. Develop a highly skilled and efficient team to drive customer satisfaction. Maintain high level of motivation and energy in teams. Institutionalize learning process by creating knowledge base and build culture of knowledge sharing in teams. Reporting of MIS/Dashboards to senior management/functional heads capturing areas of improvements, performance trends & bottlenecks Collaborating with business units to integrate business needs, interests, and objectives Effectively communicate with excellent interpersonal skills to ensure precise & timely communication to stakeholder PRINCIPLE ACCOUNTABILITIES B2B Service Assurance: Manage multiple simultaneous cross functional teams across various line of business and different products Ensure Customer data link service assurance and active approach to address the customer reported issues and puts in measures to avoid repetition Work end to end with the stakeholders for identification of problems / repeat reasons and ensure that all risks are prioritized and mitigation plans are put in place CSAT Improvement: Drive team to ensue achievement of CSAT targets by devising and ensuring implementation of cross functional action plans Identifies and implement actions for self and team development. Consistently monitor and review, the KPIs and take action as required, to improve the same Process improvement: Define and Streamline approved processes to achieve business goals Continuously review of process efficiency and highlight the requirements to define / modify processes Governance and Reporting: Engage with relevant stakeholders for successfully overcoming roadblocks and bottlenecks during the assurance of any service. Manage the process to ensure all Risks, Issues, dependencies and Progress are reported to all relevant stakeholders MAJOR CHALLENGES Develop and maintain harmonious relationship with customer and stake holders in multiple stakeholder environment Understanding business need & time lines and drive projects for improved productivity Ensure performance standards Managing internal and external escalations and working on alternates for solution Experience in Telecom, having experience in handling service assurance with flair of managing customer relationships / operations with strong service orientation. Good knowledge of Transmission Systems and possesses team building skills.

We are seeking a dynamic and detail-oriented Manager HAM, SAM, Licensing Compliance, and GRC to lead the governance of IT assets and licensing compliance while also managing governance, risk, and compliance (GRC) functions. This strategic role will oversee hardware and software asset management (HAM/SAM), ensure compliance with licensing agreements, and implement IT GRC frameworks in line with organizational policies and global standards. The ideal candidate should have a strong understanding of IT asset lifecycle management, licensing models, audit processes, and regulatory compliance, along with proven experience in risk management, policy enforcement, and IT governance. 1. Hardware & Software Asset Management (HAM/SAM): Manage the full lifecycle of IT assets (procurement to retirement). Maintain accurate inventories for hardware and software using ITAM tools. Define and enforce asset tracking standards and policies. Optimize asset usage and reduce costs through efficient deployment and redeployment strategies. 2. Licensing Compliance: Ensure adherence to software licensing agreements and regulatory requirements. Conduct regular audits and true-ups for major software vendors (Microsoft, Adobe, Oracle, etc.). Track software usage and entitlements to prevent overuse or underutilization. Work with procurement, legal, and vendor management for contract reviews and renewals. 3. Governance & Reporting: Generate regular reports and dashboards on asset utilization, compliance status, and cost optimization. Establish KPIs and SLAs for IT asset management and ensure alignment with global governance standards. Collaborate with procurement, finance, security, and infrastructure teams for process integration. 4. Team & Vendor Management: Lead a team of analysts/coordinators for asset and compliance operations. Liaise with software/hardware vendors and external auditors as required. Drive training and awareness on asset handling and compliance best practices. Travel Estimate Up to % Job Requirements Educational Qualification Bachelor s degree in Information Technology, Computer Science, or a related discipline. Specific Certification ITIL v4 Foundation Certified Software Asset Manager (CSAM) Microsoft Licensing Specialist Certification Skills Strong analytical and audit skills Excellent communication and stakeholder management Policy writing and enforcement Risk identification and mitigation Attention to detail with process-driven mindset Experience 8 12 years of experience in IT asset management, software compliance, and IT GRC. Strong understanding of global compliance frameworks (ISO 27001, NIST, SOC 2, GDPR, etc.). Expertise in tools such as ManageEngine, Flexera, Lansweeper, or SCCM. Demonstrated experience in licensing audits and compliance management.

TAM Responsibility Technical Relationships Management: Connect with customer end IT - Person, Manager, Head to act as a bridge between customer and organization. Escalation Management: Handling customers escalation to support and resolve their OPEN issues from internal teams to prioritize the resolution and updating the status proactively to customers and close loop on resolution. Governance Meetings: Arranging Monthly / Quarterly engagement with customers to review the services. Service Improvement Plan: Identify the repeat technical issues and implement the Service Improvement Plan (SIP) for reduction of technical issues and meeting customer expectations. Experience Minimum 8-10 years of relevant experience in Service Assurance, Managed services, Handling customers Query/Request/Complaints related to technical issues. Qualification B. Tech CS/IT, BCA, Diploma CS, CCNA certified with experience in handling Network related issues

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems. Roles & Responsibilities:- Design and architect E2E integration solutions addressing telecom-specific requirements.- Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms.- Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery.- Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components.- Define and enforce best practices for API management, system integration, and orchestration of telecom services.- Conduct performance analysis to ensure system integration designs can scale and meet increasing demand.- Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs.- Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges. Professional & Technical Skills: - Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment.- Strong understanding of OSS/BSS, API management, and integration tools.- Experience in designing large-scale, complex integration solutions for telecom systems.- Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly.- Excellent problem-solving and analytical skills with a focus on performance optimization and scalability.- Recommendation:Strong leadership skills with the ability to mentor junior team members. Additional Information:- The candidate should have a minimum of 3 years of experience in telecom industry integration.- This position is based at our Bengaluru office / any office.- A 15 years full-time education is required. Qualification 15 years full time educationBE or any equivalent

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems. Roles & Responsibilities:- Design and architect E2E integration solutions addressing telecom-specific requirements.- Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms.- Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery.- Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components.- Define and enforce best practices for API management, system integration, and orchestration of telecom services.- Conduct performance analysis to ensure system integration designs can scale and meet increasing demand.- Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs.- Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges. Professional & Technical Skills: - Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment.- Strong understanding of OSS/BSS, API management, and integration tools.- Experience in designing large-scale, complex integration solutions for telecom systems.- Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly.- Excellent problem-solving and analytical skills with a focus on performance optimization and scalability.- Recommendation:Strong leadership skills with the ability to mentor junior team members. Additional Information:- The candidate should have a minimum of 3 years of experience in telecom industry integration.- This position is based at our Bengaluru office / any office.- A 15 years full-time education is required. Qualification 15 years full time educationBE or any equivalent

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Fulfillment Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and developing business solutions to create tangible business value for the client. Your typical day will involve defining opportunities, developing business cases, and leading the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Roles & Responsibilities:- Lead current state assessments and identify high-level customer requirements.- Define opportunities to create tangible business value for the client.- Develop business solutions and structures needed to realize these opportunities.- Develop business cases to achieve the vision.- Lead the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Professional & Technical Skills: - Must To Have Skills: Expertise in Microservices and Light Weight Architecture, and Service Assurance.- Must To Have Skills: Strong understanding of Service Fulfillment.- Experience in leading current state assessments and identifying high-level customer requirements.- Experience in developing business solutions and structures.- Experience in developing business cases.- Experience in leading the implementation of solutions. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Service Fulfillment.- The ideal candidate will possess a strong educational background in Business Architecture, Business & Technology Integration, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Hyderabad office. Qualification BE or equivalent

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department-Customer Experience Center Reporting -RelationshipCEC Team Leader Service Assurance Position Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Job Description Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation Roles & Responsibilities: Support end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private 5G Network domains. Engage with client stakeholders to conduct workshops and interviews for requirement gathering and alignment to conduct capability maturity assessments Conduct As-Is process assessments and design To-Be process models, process improvements, process adoption etc, using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into process flows, functional specifications, and user stories. Work closely with technical teams to define solution blueprints, identify automation opportunities, and develop transformation roadmaps Analyze and optimize telecom processes such as service fulfillment, service assurance, inventory management, field force automation, and customer experience. Develop business cases, value driver trees, and performance KPIs aligned to transformation goals. Create high-quality client deliverables such as consulting documents, operating models, process designs, and actionable recommendations. Support PMO to ensure structured governance, milestone tracking, risk management, and issue resolution. preparing dashboards, KPI reporting, and executive presentations for stakeholder communication in any consulting programs Define and design Target Operating Models (TOM) aligned to business strategy, covering process, people, technology, and governance layers, facilitate stakeholder alignment and roadmap development for execution. Contribute to the setup and execution of the Value Realization function, including development of value frameworks, value architecting, benefit tracking mechanisms, KPI monitoring, and reporting dashboards including change management & training. Support business development initiatives, including RFP/RFI responses, Go to market (GTM) activities, proposal creation, and development of consulting assets and methodologies. Drive thought leadership by contributing to white papers, Points of View (POVs), and industry-focused research. Consulting Skills Required: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have skills: Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucidchart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Client-facing experience in a global consulting or service delivery environment is mandatory. Cross-cultural competence with ability to thrive in fast-paced, dynamic environments. Strong analytical, problem-solving, and communication skills. Certifications such as ITIL, eTOM, SID, TAM, CBAP are preferred. Experience in authoring consulting assets or mentoring junior team members is a plus. About Our Company | Accenture Qualification Experience :Minimum 1-7 years of relevant experience in the telecom consulting domain Educational Qualification :B. Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

About The Role About The Role Digital Core Assurance Consultant Communications & Media Management Level:Analyst /Consultant / Team Lead Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: As per project requirements Role Overview As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization. Key Responsibilities Consulting & Transformation Delivery Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management Solutioning & Platform Enablement Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules) Define business requirements, functional workflows, and impact analysis across assurance layers Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS Client Interaction & Stakeholder Engagement Engage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areas Conduct workshops, capability maturity assessments, and transformation roadmap sessions Develop executive-level presentations and contribute to RFPs / proposals Practice Development & Knowledge Sharing Contribute to internal asset development:accelerators, maturity models, process maps, and reference architectures Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms) Mentor junior team members and support capability building within the Digital Assurance practice Key Skills & Competencies Strong telecom assurance background:Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCA Hands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred) Strong consulting toolkit:business case creation, stakeholder analysis, process design, transformation roadmap Solid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational models Analytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environments Strong communication, facilitation, and presentation skills Preferred but Not Mandatory Exposure to AI/ML-based assurance, real-time analytics, or automation in telecom networks Prior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise services Experience with Agile/DevOps methodologies and tools Qualification Educational Qualification Bachelors degree in engineering, IT, or related disciplines & MBA is a Must Certifications in ITIL, ServiceNow, or Telecom domains will be an advantage Experience Requirements 5+ years of experience in the Telecommunications industry with deep exposure to service assurance, operations, or IT transformation Minimum 3 years in consulting or digital transformation programspreferably with a Tier-1 consulting firm or a system integrator Experience in working with or delivering projects on platforms like ServiceNow, Amdocs, Netcracker, or equivalent (ServiceNow experience is a strong advantage but not mandatory) Strong understanding of telecom operations, BSS/OSS domains, and assurance lifecycle from customer experience to service operations

About The Role Job Title-C&M CTO Advisory & Network Transformation Exec S&C Global Network Management Level :Manager / Sr. Manager (Level 7/6) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills ::TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation. Roles & Responsibilities: Lead end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private Network domains, ensuring alignment with client strategy and transformation goals. Engage with senior client stakeholders to conduct workshops, interviews, and walkthroughs for requirement gathering and business alignment to conduct capability maturity assessments Conduct As-Is assessments and design future-state (To-Be) process models, process improvements, process adoption using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into structured process flows, functional specifications, and user stories that guide solution development. Collaborate with cross-functional technical and platform teams to define solution blueprints, identify automation opportunities, and build transformation roadmaps. Analyze and optimize key telecom operations such as service fulfillment, service assurance, inventory management, field force automation, and customer experience etc. Develop robust business cases, value driver trees, transformation KPIs, and benefit tracking frameworks to demonstrate ROI and strategic impact. Create high-quality client deliverables, including strategy documents, process designs, Process improvement, process adoption transformation recommendations, and operating model definitions. Drive PMO activities, including program governance setup, milestone tracking, risk management, and issue resolution across consulting and transformation engagements. Lead Target Operating Model (TOM) design, covering process, people, technology, and governance layers, and develop transformation execution roadmaps Contribute to the setup and execution of the Value Realization Office (VRO) by designing value frameworks, managing benefit realization tracking, defining KPIs, and building reporting dashboards. Support adoption through change management and training strategies. Support business development by contributing to proposal development, RFP/RFI responses, and the creation of consulting methodologies and reusable assets. Drive thought leadership by authoring white papers, POVs, and industry research to position the firm as a strategic partner in telecom transformation. Engage with global sales team to identify and win potential opportunities within the practice Professional & Technical Skills: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have Skills : Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucid chart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Must have direct, client-facing consulting experience with global telecom or technology service providers. Experience working in complex, multi-vendor, multi-country transformation programs. Strong communication and presentation skills; ability to lead executive-level conversations. Ability to coach, mentor, and lead cross-functional teams and junior consultants. About Our Company | Accenture Qualification Experience :Minimum 815 years of relevant experience in the telecom or consulting domain Educational Qualification :B.Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation Roles & Responsibilities: Support end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private 5G Network domains. Engage with client stakeholders to conduct workshops and interviews for requirement gathering and alignment to conduct capability maturity assessments Conduct As-Is process assessments and design To-Be process models, process improvements, process adoption etc, using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into process flows, functional specifications, and user stories. Work closely with technical teams to define solution blueprints, identify automation opportunities, and develop transformation roadmaps Analyze and optimize telecom processes such as service fulfillment, service assurance, inventory management, field force automation, and customer experience. Develop business cases, value driver trees, and performance KPIs aligned to transformation goals. Create high-quality client deliverables such as consulting documents, operating models, process designs, and actionable recommendations. Support PMO to ensure structured governance, milestone tracking, risk management, and issue resolution. preparing dashboards, KPI reporting, and executive presentations for stakeholder communication in any consulting programs Define and design Target Operating Models (TOM) aligned to business strategy, covering process, people, technology, and governance layers, facilitate stakeholder alignment and roadmap development for execution. Contribute to the setup and execution of the Value Realization function, including development of value frameworks, value architecting, benefit tracking mechanisms, KPI monitoring, and reporting dashboards including change management & training. Support business development initiatives, including RFP/RFI responses, Go to market (GTM) activities, proposal creation, and development of consulting assets and methodologies. Drive thought leadership by contributing to white papers, Points of View (POVs), and industry-focused research. Consulting Skills Required: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have skills: Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucidchart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Client-facing experience in a global consulting or service delivery environment is mandatory. Cross-cultural competence with ability to thrive in fast-paced, dynamic environments. Strong analytical, problem-solving, and communication skills. Certifications such as ITIL, eTOM, SID, TAM, CBAP are preferred. Experience in authoring consulting assets or mentoring junior team members is a plus. About Our Company | Accenture Qualification Experience :Minimum 1-7 years of relevant experience in the telecom consulting domain Educational Qualification :B. Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Service Assurance .Experience: 5-8 Years .

E2E solution designer Exp- 6+ years Location- Bangalore, Chennai, Hyderabad, Pune. LOOKING FOR IMMEDIATE JOINERS. Kindly share your updated CV to radhika@theedgepartnership.com Jd- Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set Telco systems strategy and any applicable IT standards Well versed with prior design operational experience with any or all of these BT components in Network and Service Fulfillment OSS SRIMS PiPER BERT GEOHUB CSS ROSE iPUB ESB Collaborate with Product owners Business Analysts systems designers platform architects to ensure that every system impacted by the design clearly understand the broader business objectives and ensure documentation sign off of system designs Be responsible for Rapid Impact Assessments RIA IA generating Estimates VROM ROM Collaborate with the Enterprise Architect ensuring that Solution Architectures are in alignment with the overall EA and Technology strategy Uphold the architectural governance principles and good implementation design for architectural deliverables Effectively manage risks and issues associated with Solution designs Use tools techniques that transform E2E design Well versed with Service assurance domain in Telco Significant Experience in one or more of the Service fulfillment Network Plan Build Service Management Workflow platforms COTs product or homegrown tools Understanding of generic fault monitoring protocols interfaces such as SNMP Telemetry and Syslogs Ability to understand and define REST SOAP based web services Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Well versed with Service assurance domain in Telco Be responsible for Rapid Impact Assessments RIA IA generating Estimates VROM ROM

Below is must to have in all Architect profiles OSS architect good understanding of Product and customer systems team Expertise in fulfilment and inventory management systems or SMP ( Nokia Service Management Platform) or Flowone Strong stakeholder management and communication skills Telecommunication network experience essential We look forward resource can join us in Aug- Sep timeframe. OSS Architect - Product and Customer Systems Job Description: We are seeking an experienced OSS (Operations Support Systems) Architect to join our Product and Customer Systems team. The ideal candidate will play a crucial role in designing and overseeing the architecture of our fulfilment and inventory management systems, while ensuring seamless integration with our telecommunications network infrastructure. Key Responsibilities: Lead the architectural design and implementation of OSS solutions for product and customer systems Develop and maintain expertise in fulfilment and inventory management systems Collaborate with cross-functional teams to align OSS architecture with business objectives and customer needs Provide technical leadership and guidance to development teams Ensure the scalability, performance, and reliability of OSS solutions Conduct stakeholder management, facilitating effective communication between technical and non-technical teams Stay current with industry trends and emerging technologies in OSS and telecommunications Participate in the evaluation and selection of OSS tools and technologies Develop and maintain architectural documentation and standards Required Qualifications: Bachelors degree in computer science, Information Technology, or a related field Proven experience as an OSS Architect or similar role in the telecommunications industry Strong expertise in fulfilment and inventory management systems Extensive experience in telecommunications network architecture and operations Excellent stakeholder management and communication skills Proficiency in OSS/BSS integration and API development Knowledge of industry standards and protocols (e.g., TMF, ETSI, 3GPP) Experience with cloud-based architecture and microservices Familiarity with Agile methodologies and DevOps practices Preferred Qualifications: Master's degree in a relevant field Certifications in relevant technologies or architectural frameworks (e.g., TOGAF, AWS, Azure) Experience with 5G network architecture and related OSS components Knowledge of AI/ML applications in OSS environments Key Skills: Strong analytical and problem-solving abilities Excellent leadership and mentoring skills Ability to translate complex technical concepts into clear, actionable plans Proficiency in architectural modeling tools and techniques Strong project management skills

About The Role Job Title-C&M CTO Advisory & Network Transformation Exec S&C Global Network Management Level :Manager / Sr. Manager (Level 7/6) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills ::TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telecom Networks Consultant in Accentures Strategy & Consulting Global Network (S&C GN) you will work with leading telecom clients to drive transformation across wireline, wireless, 5G, OSS, and cloud domains. Your role will span across network planning, deployment, operations, service fulfillment, service assurance, and inventory management. You will design network operating models, optimize processes, and enable AI and automation use cases while supporting program management, business analysis, and value realization to help clients modernize networks, improve efficiency, and accelerate digital transformation. Roles & Responsibilities: Lead end-to-end delivery of Network consulting engagements across Wireline FTTx, OSS, and Private Network domains, ensuring alignment with client strategy and transformation goals. Engage with senior client stakeholders to conduct workshops, interviews, and walkthroughs for requirement gathering and business alignment to conduct capability maturity assessments Conduct As-Is assessments and design future-state (To-Be) process models, process improvements, process adoption using industry-standard frameworks such as eTOM, ITIL, and TM Forum. Translate business needs into structured process flows, functional specifications, and user stories that guide solution development. Collaborate with cross-functional technical and platform teams to define solution blueprints, identify automation opportunities, and build transformation roadmaps. Analyze and optimize key telecom operations such as service fulfillment, service assurance, inventory management, field force automation, and customer experience etc. Develop robust business cases, value driver trees, transformation KPIs, and benefit tracking frameworks to demonstrate ROI and strategic impact. Create high-quality client deliverables, including strategy documents, process designs, Process improvement, process adoption transformation recommendations, and operating model definitions. Drive PMO activities, including program governance setup, milestone tracking, risk management, and issue resolution across consulting and transformation engagements. Lead Target Operating Model (TOM) design, covering process, people, technology, and governance layers, and develop transformation execution roadmaps Contribute to the setup and execution of the Value Realization Office (VRO) by designing value frameworks, managing benefit realization tracking, defining KPIs, and building reporting dashboards. Support adoption through change management and training strategies. Support business development by contributing to proposal development, RFP/RFI responses, and the creation of consulting methodologies and reusable assets. Drive thought leadership by authoring white papers, POVs, and industry research to position the firm as a strategic partner in telecom transformation. Engage with global sales team to identify and win potential opportunities within the practice Professional & Technical Skills: Must-Have Experience in one or more: Network planning, rollout planning, and operations across FTTx, OSS, and B2B/B2C environments Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6, and Edge/Cloud deployment models OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, and NOC/SOC operations, Autonomous Operations Value Realization Office (VRO) including value architecting, business case development, benefit tracking, and change management Process transformation covering process design, improvement initiatives, adoption strategies, and target operating model (TOM) development Hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool, and Blue Planet Familiarity with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN, and TM Forum (eTOM, SID, TAM) Agile delivery experience, including working in sprints, backlog grooming, and user story creation using tools like Confluence and Jira Good to Have Skills : Ability to visualize and document As-Is / To-Be processes using tools like Microsoft Visio, Lucid chart, or Draw.io Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives Experience in data visualization and analytics using Power BI, Tableau, or similar platforms Understanding of AI/ML concepts and their application in network operations, predictive maintenance, and automation Exposure to data lake architectures, data pipeline design, and integration across telemetry and OSS/BSS systems Additional Information: Must have direct, client-facing consulting experience with global telecom or technology service providers. Experience working in complex, multi-vendor, multi-country transformation programs. Strong communication and presentation skills; ability to lead executive-level conversations. Ability to coach, mentor, and lead cross-functional teams and junior consultants. About Our Company | Accenture Qualification Experience :Minimum 815 years of relevant experience in the telecom or consulting domain Educational Qualification :B.Tech/B.E. (Tier 1 preferred) + MBA (Tier 1/2 preferred)

You will be responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. As part of your role, you will need to identify anomalies as they arise and use judgment based on rules and procedures to resolve them. In case of complex issues, you may escalate to senior team members for assistance. Your key skills for this role will include Accuracy & Attention to Detail, Microsoft Office & PC Skills, Planning & Organizing Skills, Interpersonal Skills, and Problem-Solving Skills. FedEx, as an organization, values its people and is committed to providing equal opportunities for all. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances, all qualified applicants will receive consideration for employment. FedEx is recognized as one of the world's largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by "Fortune" magazine. Operating in more than 220 countries and territories globally, FedEx relies on its outstanding team of team members to deliver exceptional transportation and business solutions every day. The People-Service-Profit philosophy (P-S-P) is at the core of FedEx's operations. This philosophy guides every decision, policy, or activity within the company. FedEx believes in taking care of its people, who, in turn, provide exceptional service to customers. The profitability generated is then reinvested back into the business and the people, creating a positive cycle of success and growth. FedEx's culture and values have been fundamental to its success since its inception. The company's culture is intentionally brought to life through behaviors, actions, and activities worldwide. While competitors may replicate systems and processes, FedEx's unique culture remains a key differentiator in the global marketplace, driving continued success and growth.,

Location - Any (Remote) Job Summary: We are looking for an experienced OSS Functional Designer with deep domain knowledge in telecom Plan & Build processes and hands-on expertise in workflow systems. This role involves designing functional solutions that streamline network planning, provisioning, and rollout activities, while ensuring automation and orchestration through robust workflow frameworks. 8+ years of experience in OSS functional design within telecom environments. Mandatory expertise in Plan & Build domain (e.g., network rollout, provisioning, inventory planning). Strong experience with workflow systems and process modeling tools (e.g., BPMN, Camunda). Develop and refine workflow models to automate operational processes using BPMN or equivalent standards. Understanding of network technologies (IP, Optical, Wireless) and inventory systems. Excellent analytical, documentation, and stakeholder management skills. Collaborate with cross-functional teamsincluding business analysts, architects, and developersto convert business requirements into detailed functional specifications. Ensure alignment with industry standards and frameworks, including TM Forum (eTOM, SID). Define and manage integration points between OSS components and external systems like GIS, NMS, and BSS. Lead requirement-gathering sessions and validate functional designs with stakeholders. Company Introduction Bounteous x Accolite makes the future faster for the worlds most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. For more information visit: www.accolite.com Accolite Digital India Pvt Ltd, is focused on serving Fortune 500 Customers in Healthcare, Banking and Financial Services, Telecommunications and Automotive Verticals. The company is focused on producing the best technical talent in these Verticals and solving most complex technical and business problems. Accolite is a cutting edge information technology services and product development company headquartered in Dallas, Texas, with four development centres in Bangalore, Delhi, Mumbai, Hyderabad and Coimbatore, India. 1. A young IT Services company headquartered in Texas with business Operations in the US, Canada, UK, Middle East, and India. (About 15 years old) 2. In India we have offices in Gurgaon, Hyderabad, Mumbai, Chennai, and Bangalore. In 2021 we have expansion plans to 3 other European and Latin American countries 3. Accolite has a team of 5000+ headcount across its locations. 4. We have recently entered into a Strategic Partnership with New Mountain Capital, a leading growth-oriented investment firm with over $30 billion in assets under management who also own companies like eMids. 5. We have 12+ Fortune 500 clients including some of the biggest Banks and Telecom companies in the world. 6. Accolite had been growing at a 30% + growth rate in at least 3 years and targets to become a half Billion Dollar company in the next 4 years. 7. Open door flexible performance-driven work culture Accolite Digital is a leading digital transformation services provider that delivers design-led, complex digital transformation initiatives to Fortune 500 clients. Our differentiated services span digital product engineering, cloud and DevOps, data and AI, customer experience, cyber security, and design services. Accolite Digital provides these services to the banking and financial services, insurance, technology, media and telecom, healthcare, and logistics industries. With more than 5000 professionals globally, Accolite has presence across the United States, Canada, Mexico, Europe, and India, with digital labs in Bangalore, Hyderabad, Gurugram, and Chennai. For more information visit: www.accolite.com About Bounteous Founded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the worlds most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences and drives superior client outcomes. For more information, please visit www.bounteous.com. For more information about Co-Innovation, download the Co-Innovation Manifesto at co-innovation.com. For the most up-to-date news, follow Bounteous on Twitter, LinkedIn, Facebook, and Instagram.

You will be responsible for providing Air Network Support, Operations Support, Operational Support, Dispatch, Admin & Support, Customer Service, Service Assurance, Manifesting, Customer Services/ Support Group, Dangerous Goods, Cross-Border Road Linehaul, Domestic Air Linehaul, Road Network, Operational Administration & Support, Sort Support & Trace Management, Reporting, and Location-based Customer Service. Your primary duties will involve completing defined processes and procedures within specified deadlines, ensuring accuracy, completeness, and compliance with relevant internal and external standards. You will be expected to identify anomalies as they arise and use your judgment based on rules and procedures to resolve them. For complex issues, you may need to escalate to senior team members. The key skills required for this role include Accuracy & Attention to Detail, Microsoft Office & PC Skills, Planning & Organizing Skills, Interpersonal Skills, and Problem Solving Skills. At FedEx, we prioritize our people and are committed to fostering a diverse, equitable, and inclusive workforce. We are an equal opportunity/affirmative action employer, providing growth opportunities and fair treatment to all employees. FedEx is a leading express transportation company, recognized as one of the top 10 Worlds Most Admired Companies by "Fortune" magazine. With a global network serving more than 220 countries and territories, we rely on our exceptional team of FedEx members to deliver outstanding service to our customers every day. Our core philosophy, People-Service-Profit (P-S-P), guides every decision, policy, and activity at FedEx. By taking care of our people, we enable them to deliver exceptional service to our customers, leading to profitability that secures our future. We reinvest these profits back into the business and our people, fostering a work environment that encourages innovation and high-quality service delivery. The FedEx culture and values have been fundamental to our success since our inception in the early 1970s. Our unique culture sets us apart in the global marketplace, driving our growth and competitiveness. We bring our culture to life through our behaviors, actions, and activities worldwide, creating a work environment that values the well-being and contributions of our team members.,

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation: (Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n. Cloud Transformation: (Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o. Keep Up-to-date with the latest technologies in the market Mandatory Skills: Telecom Service Assurance. Experience: 8-10 Years.