Role & responsibilities Would be responsible for handling daily incoming volumes from across the worldthrough emails & chat.Troubleshooting of issues on a real-time basis.Documentation of each ticket handled to ensure all the information is captured froman audit perspective.Achieve the desired target of process SLAs as well as personal KPIs.Preferred candidate profile Candidate must possess excellent verbal and written communication skills.Spanish language proficiency is a mustAny Graduate with database/programming certifications from DOAECC/similar recognized institutions.Note: It will be Night Shift