BirchStreet

Position Overview: Seeking a skilled Implementation Project Manager to lead the implementation of Birchstreet eProcurement Solutions for the Hospitality Industry and its integration with ERP/accounting systems. The ideal candidate will demonstrate expertise in project management methodologies, possess strong leadership skills, and ensure high-quality implementation aligned with business practices set up by PMO. Key Responsibilities: Manage end-to-end implementation of ERP solution including eProcurement, Accounts Payable, Inventory, Recipe, Retail Management and Capex. Oversee integration with diverse ERP/accounting back-office systems. Plan, monitor, and deliver multiple concurrent projects across geographies (US, CALA, EMEA). Develop and maintain detailed project plans, ensuring milestones, objectives, and deliverables are met. Identify, assess, and mitigate project risks and resolve issues proactively. Maintain clear and consistent communication with stakeholders, team members, and clients. Apply and enforce quality standards and project methodologies (Agile, Scrum, Waterfall, etc.). Regularly report project status, resource usage/capacity, and progress to the PMO and management. Collaborate effectively with cross-functional teams, including technical and business stakeholders. Required Skills & Qualifications: Technical and Project Management Skills: Minimum 3+ years of experience managing software/ERP implementation projects. Proficiency in project management tools (MS Project, Jira, Salesforce/Financial force, Smartsheet etc.) and methodologies (Scrum, Agile, Kanban, Waterfall). Strong ability to manage project lifecycles from initiation to closure. Expertise in creating schedules, resource estimations, and business metrics. Skilled in risk assessment, issue resolution, and requirement documentation. Familiarity with ERP solutions and system integrations. Familiarity with SQL databases, SFTP servers, and a foundational understanding of APIs for seamless software integrations is a plus. Leadership and Communication Skills: Exceptional verbal and written communication skills; ability to present complex topics effectively. Proven leadership to motivate teams and manage conflict while building consensus. Strong interpersonal skills to establish professional relationships with clients and team members. Experience with cross-cultural and global project environments. Analytical and Problem-Solving Skills: Demonstrated ability to analyze data, assess impacts, and develop actionable solutions. Ability to perform under pressure, handle tight deadlines, and prioritize effectively. Business Acumen: Understanding of ERP technologies and their alignment with business objectives. Experience with change management and evaluating project impacts. Additional Requirements: Education: Bachelors degree in business/hospitality, Computer Science, Engineering, or related fields. Certifications: PMP, PRINCE2, or familiarity with PMI standards (preferred). Language Proficiency: Full professional fluency in English. Bilingual will be a plus. Preferred Qualifications: Knowledge of PMBOK and advanced project management practices. Experience with eProcurement, Accounts Payable, Inventory, Recipe or Retail ERP solutions. Background in hospitality or related industry is a plus. Type: Full-Time Location: Noida, India

Responsibilities: Application Support Specialist at GDI will have the following responsibilities: Would be responsible for handling daily incoming volumes from across the world through emails & chat. Troubleshooting of issues on a real-time basis. Documentation of each ticket handled to ensure all the information is captured from an audit perspective. Achieve the desired target of process SLAs as well as personal KPIs. Escalations to level 2/development/integration teams with well-documented details. Attend briefings, training/refresher sessions, and meetings as required.

Integration Consultant – Integrations Job description Integration Consultant is a consultant position in the Integrations department. This person will work as a specialist on BirchStreet Integration interfaces. He would assist in getting the interfaces setup for the customers as per implementation project requirements and would also help in troubleshooting Production interface issues as reported by Customer or L2 Support. The focus of the individual will also be on getting new Interfaces developed as per customer’s needs. Main KRAs of this resource would be: 1. Gather Interface requirements from customers. 2. Create quick proof of concept for new interfaces. 3. Create the design (FRD) and use cases for the development of new interfaces. 4. Would be responsible for troubleshooting and handle day-to-day production interface issues. 5. Documentation of each ticket handled to ensure all the information is captured from an audit perspective. 6. Get the Interface developed and do UAT testing with customer and implementation PM 7. Suggest workarounds when necessary. 8. Upskill self and the team constantly on newer technologies and processes. 9. Meet internally to discuss product necessities and be able to use that with a goal in hand. 10. Achieving the desired target of process SLA’s as well as personal KPI’s. 11. Attend briefings, training/refresher sessions and meetings as required. Requirements: 1. BCA/MCA/B.Tech/B.E./B.Sc. (Comp) or Graduate with database/programming certifications from DOAECC/similar recognized institutions. 2. 2 to 3 years of experience in customer-facing role and technical support (L1/L2) to international clients. 3. Excellent verbal and written Communication skills. 4. Good understanding and experience on Restful API, SOAP API 5. Good understanding and experience on Oracle RDBMS – SQL/PLSQL. 6. Good understanding and experience on JIRA, Confluence tools. 7. Basic understanding understanding of Object-Oriented Principles and Java concepts. 8. Excellent troubleshooting skills 9. SQL knowledge – Simple select DB queries 10. Working knowledge of Microsoft Office Suite – Excel, Word.

Responsibilities: Application Support Specialist at BSS will have the following responsibilities: • Would be responsible for handling daily incoming volumes from across the world through emails & chat. • Troubleshooting of issues on a real-time basis. • Documentation of each ticket handled to ensure all the information is captured from an audit perspective. • Achieve the desired target of process SLAs as well as personal KPIs. • Escalations to level 2/development/integration teams with well-documented details. • Attend briefings, training/refresher sessions, and meetings as required. Requirements: The following are the minimum qualifications/skills required for an Application Support position: • Candidate must possess excellent verbal and written communication skills. • Turkish language proficiency is a must • Any Graduate with database/programming certifications from DOAECC/similar recognized institutions. • 1 to 2 years of experience in technical support (L1/L2) to International clients. (Mandatory) • Excellent troubleshooting skills • SQL knowledge Simple select DB queries • Working knowledge of Microsoft Office Suite Excel, Word. • Exposure to support of business applications in any of the following domains is a plus – Procurement/CRM/Hospitality

Application Support Specialist Description Application Support Specialist at BirchStreet Systems will have the following responsibilities:  Would be responsible for handling daily incoming volumes from across the world through emails & chat.  Troubleshooting of issues on a real-time basis.  Documentation of each ticket handled to ensure all the information is captured from an audit perspective.  Achieve the desired target of process SLAs as well as personal KPIs.  Escalations to level 2/development/integration teams with well-documented details.  Attend briefings, training/refresher sessions, and meetings as required. Skills/Qualifications The following are the minimum qualifications/skills required for an Application Support position:  Candidate must possess excellent verbal and written communication skills.  Graduated in B.tech/B.E/BCA.  2 to 3 years of experience in technical support (L1/L2) to International clients. (Mandatory)  Excellent troubleshooting skills  SQL knowledge – Simple select DB queries  Working knowledge of Microsoft Office Suite – Excel, Word.  Exposure to support of business applications in any of the following domains is a plus – Procurement/CRM/Hospitality

Integration Consultant Integrations Job description Integration Consultant is a consultant position in the Integrations department. This person will work as a specialist on BirchStreet Integration interfaces. He would assist in getting the interfaces setup for the customers as per implementation project requirements and would also help in troubleshooting Production interface issues as reported by Customer or L2 Support. The focus of the individual will also be on getting new Interfaces developed as per customer’s needs. Main KRAs of this resource would be: 1. Gather Interface requirements from customers. 2. Create quick proof of concept for new interfaces. 3. Create the design (FRD) and use cases for the development of new interfaces. 4. Would be responsible for troubleshooting and handle day-to-day production interface issues. 5. Documentation of each ticket handled to ensure all the information is captured from an audit perspective. 6. Get the Interface developed and do UAT testing with customer and implementation PM 7. Suggest workarounds when necessary. 8. Upskill self and the team constantly on newer technologies and processes. 9. Meet internally to discuss product necessities and be able to use that with a goal in hand. 10. Achieving the desired target of process SLA’s as well as personal KPI’s. 11. Attend briefings, training/refresher sessions and meetings as required. Requirements: 1. BCA/MCA/B.Tech/B.E./B.Sc. (Comp) or Graduate with database/programming certifications from DOAECC/similar recognized institutions. 2. 2 to 3 years of experience in customer-facing role and technical support (L1/L2) to international clients. 3. Excellent verbal and written Communication skills. 4. Good understanding and experience on Restful API, SOAP API 5. Good understanding and experience on Oracle RDBMS – SQL/PLSQL. 6. Good understanding and experience on JIRA, Confluence tools. 7. Basic understanding understanding of Object-Oriented Principles and Java concepts. 8. Excellent troubleshooting skills 9. SQL knowledge – Simple select DB queries 10. Working knowledge of Microsoft Office Suite – Excel, Word.