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Spanish Support

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

support troubleshooting documentation audit development integration training

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:


Application Support Specialist at GDI will have the following responsibilities:


  • Would be responsible for handling daily incoming volumes from across the world through emails & chat.
  • Troubleshooting of issues on a real-time basis.
  • Documentation of each ticket handled to ensure all the information is captured from an audit perspective.
  • Achieve the desired target of process SLAs as well as personal KPIs.
  • Escalations to level 2/development/integration teams with well-documented details.
  • Attend briefings, training/refresher sessions, and meetings as required.

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