Technical Account Manager

You would be expanding our highly successful technical sales team in India.

Within the Solutions Engineering team, TAMs contribute significantly to ensuring the success of key enterprise customers in delivery services on the Hydrolix platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of Hydrolix services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire adoption and expansion life cycle.

Your day-day will be working with our top customers to help them leverage the Hydrolix data platform across a variety of cloud environments. You’ll partner with customers and partners, become a trusted advisor to our users, help them realize their data aspirations, and improve their time-to-value.

Key Responsibilities

• Client facing Technical Account Management.
• Lead and deliver customer projects, ensuring successful deployments, integrations, and configurations to meet customer expectations.
• Collaborate with customers to understand their business objectives, data management challenges, and specific requirements.
• Provide technical guidance, support and best practices to customers on utilizing Hydrolix to achieve their data management and analytics goals.
• Troubleshoot and resolve technical issues encountered by customers.
• Provide expert guidance to clients, covering dashboarding, API interfaces, data ingestion and transformation, using Hydrolix and other 3rd party tools, ensuring data accuracy, usability, and performance optimization.
• Contribute to the development of product documentation, customer feedback, technical guides, and training materials and blogs to support customer onboarding.

Qualifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Or equivalent and relevant work experience.
• Minimum 5 Years proven experience as a Technical Consultant, Solutions Architect or Technical Presales role.
• Strong communication, analytical and problem-solving skills.
• Ability to manage multiple projects and deadlines effectively.
• Experience with database management systems, data platforms or database software including SQL.
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP).