Techinical Architect - Salesforce & ServiceMax (Gaurav J rep)

Looking for an experienced Technical Architect with deep expertise across Salesforce Sales Cloud, Commerce Cloud, Experience Cloud, and ServiceMax . The role requires strong technical leadership, end-to-end solution design, and the ability to guide complex, multi-cloud Salesforce implementations. This position will partner with business stakeholders, architects, and delivery teams to ensure scalable, secure, and high-performing solutions that drive business transformation.

Key Responsibilities:

Solution Architecture & Design

• Define and own the overall architecture for Salesforce Sales Cloud, Commerce Cloud, Experience Cloud, and ServiceMax.
• Translate complex business requirements into scalable and maintainable solutions.
• Design integration architecture with ERP, eCommerce, and third-party applications.
• Ensure designs follow Salesforce best practices, security guidelines, and enterprise standards.

Technical Leadership

• Provide architectural oversight across multiple Salesforce and ServiceMax projects.
• Guide development teams on configuration, customization, and advanced development (Apex, LWC, APIs).
• Conduct design and code reviews to maintain quality and performance.
• Define DevOps, CI/CD, and release management strategies for multi-cloud projects.

Integration & Data Strategy

• Lead design of real-time and batch integrations using APIs and middleware (MuleSoft, Dell Boomi, Informatica).
• Define data migration, synchronization, and master data management strategies.
• Optimize data architecture across Salesforce and ServiceMax environments.

Stakeholder Management & Governance

• Act as a trusted advisor to business and IT leaders on Salesforce and ServiceMax capabilities.
• Lead technical workshops, architecture review boards, and solution validation sessions.
• Establish architectural governance frameworks and technical standards.
• Ensure compliance with data security, privacy, and regulatory requirements.

Innovation & Roadmap

• Stay up to date with Salesforce and ServiceMax product roadmaps and emerging technologies.
• Recommend accelerators, reusable components, and architectural improvements.
• Evaluate AppExchange and third-party solutions for fitment into enterprise architecture.

Required Skills & Experience

• 12+ years of Salesforce ecosystem experience, including 5+ years as a Technical Architect.
• Proven expertise in:
  • Sales Cloud – lead-to-cash, forecasting, CPQ knowledge preferred.
  • Commerce Cloud (B2B LWR) – storefront design, APIs, order management, headless commerce.
  • Experience Cloud – partner/customer portals, community design, authentication, and personalization.
  • ServiceMax – work orders, entitlements, dispatching, preventive maintenance, mobile/offline capabilities.
• Hands-on expertise in Apex, Lightning Web Components (LWC), Visualforce, Flows, SOQL, REST/SOAP APIs.
• Experience with integration tools (MuleSoft, Informatica, etc.).
• Familiarity with Agile/Scrum delivery models and DevOps tools (Copado, Gearset, Jenkins).
• Strong knowledge of Salesforce data architecture, security model, and governor limits.
• Experience leading multi-cloud Salesforce implementations at enterprise scale.
• Excellent communication, presentation, and leadership skills.

Preferred Certifications

• Salesforce Certified Application Architect or System Architect (CTA track highly desirable).
• Salesforce Sales Cloud, Commerce Cloud, Experience Cloud certifications.
• ServiceMax Certified Architect/Consultant.