Tech Manager

So, what’s the role all about?

Site Reliability Engineering (SRE) Manager

How will you make an impact?

• Build server-side software using Java
• Lead and mentor a team of SREs; support their career growth and ensure strong team performance.
• Drive initiatives to improve availability, reliability, observability, and performance of applications and infrastructure.
• Establish SLOs/SLAs and implement monitoring systems, dashboards, and alerting to measure and uphold system health.
• Develop strategies for incident management, root cause analysis, and postmortem reporting.
• Build scalable automation solutions for infrastructure provisioning, deployments, and system maintenance.
• Collaborate with cross-functional teams to design fault-tolerant and cost-effective architectures.
• Promote a culture of continuous improvement and reliability-first engineering.
• Participate in capacity planning and infrastructure scaling.
• Manage on-call rotations and ensure incident response processes are effective and well-documented.
• Work in a fast-paced, fluid landscape while managing and prioritizing multiple responsibilities
  

Have you got what it takes?

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of overall experience in SRE/DevOps roles, with at least 2 years managing technical teams.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK).
• Working experience of Grafana Observability Suite (Loki, Mimir, Tempo).
• Experience in implementing OpenTelemetry protocol in Microservice environment.
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.
  

Good to have skills:

• Handson experience of working with large Kubernetes Cluster. Certification will be an added plus.
• Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck.
• Familiarity with configuration management tools like Ansible, Puppet, or Chef.
• Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent.
  

About NiCE