Team Manager - Inside Sales

Position Title: Inside Sales – Team Manager

Location: Bangalore/Chennai/Hyderabad

Years of Experience : 8-14 yrs. of experience as a Tele-caller in the Healthcare Industry with BD experience

Department: Sales & Marketing

Reporting to: Senior Director – Inside Sales

Shift Details : Night Shifts (calling US markets)

Job Description:

The Inside Sales person will focus on customer acquisition. This position involves cold calling new potential clients, client business referrals, or web leads. Provide prospective customers/clients with all services offered, and additional presentations as needed. Work with Sales Team to create solutions for their needs and consult through the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

Roles and Responsibilities

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  Cold calling; making multiple outbound calls to potential clients

• Understanding client needs and offering solutions and support

• Researching potential leads from business directories, web searches, or digital resources

• Managing the day to day activities of the team from lead cutting to allocation

• Understanding and bringing up strategies for calling.

• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.

• Creating and maintaining a list/database of prospect clients

• Good understanding of usage of LinkedIn Sales Navigator and Sales CRM, preferably Oracle

• Presenting and delivering information to potential clients

• Answering potential client questions and follow-up call questions

• Working with sales team when closing the sale

• Tracking weekly, monthly, and quarterly performance and sales metrics

• Building pipelines with channel partners and team members to close sales

• Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information

• Closing sales and working with clients through closing process

• Generates revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.

• Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.

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  Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations

• Should have good re-searching skills

• Closes new accounts by answering the telephone, fax, and e-mail inquiries and verifying and entering information.

• Develops accounts by checking customers’ buying history, suggesting related and new items, and explaining technical features.

• Maintains and improves quality results by following standards and recommending improved policies and procedures.

• Explores opportunities to add value to job accomplishments.

Skills required:

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  Accuracy and attention to detail

• Intimate knowledge of presentation programs such as PowerPoint, Google Slides, Prezi and Keynote, Adobe Acrobat, etc.

• Have a good eye for design and aesthetics to create well thought out presentations

• Excellent time management and organizational skills - Ability to work under pressure and handle a wide range of tasks and projects at the same time

• An understanding of the latest trends, styles, formats, templates, etc.. within the national and global corporate environment

• Professional approach to time, costs and deadlines and strict adherence to decided deadlines

• Comfortable making cold calls and talking to new people all-day

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers

• Persuasive and goal-oriented

• Possesses an energetic, outgoing, and friendly demeanor

• Eager to expand the company with new sales, clients, and territories

• Self-motivated and self-directed

• Able to multitask, prioritize, and manage time efficiently

• In-depth understanding of company services and its position in the industry

• Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client

• Knowledge of sales process from initiation to close

• Ability to work independently or as an active member of a team

• Previous experience in an outbound call centre, inside sales experience, or related sales experience preferred

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

• Healthcare experience will be an advantage

Preference for Educational background:

• 
  Diploma / Bachelor’s/Master’s degree with a concentration in marketing, promotions, advertising sales, or business administration

• 3 to 5 years of industry sales experience preferred

• Familiarity with office software and phone systems

• Capabilities in being a part of Telemarketing teams. Largely should have great communication skills.

• Great communication skills required – Mandatory considering they will be reaching out to US prospects.

• Any Business Management course or Sales Management course will be an added advantage.

Preference of Professional background:

• 
  Preference will primarily be given to individuals with proven experience in Business Development departments of reputed IT/ITES companies. Healthcare experience in telesales will be a preference. Individuals with experiences companies like Access, AGS, HGS etc.; would be considered as a secondary preference. Knowledge about the Healthcare industry will be a added advantage.