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V Group Limited
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Team Leader

Team Leader

V Group Limited

0 years

0 Lacs

Mumbai

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

management efficiency recruitment support strategy service portal communication report data resolve escalation design reports installation documentation scheduling addition development

Work Mode

On-site

Job Type

Part Time

Job Description

Vacancy No

VN14809

Employment Type

Permanent

Location Country

India

Work Location

Mumbai

Who are V?

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

Maintain the correct usage of the Oceanic Management System (OMS) and Supplier Portal to all internal and external users.
Provide support on OMS and Supplier Portal FAQ’s and general usage if needed by the users, based to our company’s standards.
Maintain a high standard communication between clients and vessels.
Report any issues from lack of proper data or bad practises to the Systems Support Manager
Share ideas and suggestions on how the data quality and the system and support procedures can be improved.
Support the daily needs of the vessels and provide quick support where and when possible.
Monitor the Team to attend and resolve any request that arrives via the Ticketing System based to our SLA policies.
Evaluate and address any suggested improvements directly to the Systems Support Manager
Oversee and provide colleagues under his/her responsibility with the necessary support and guidance in order to achieve the Company goals and objectives

Key Responsibilities and Tasks

Monitor the performance of the Team and ensure prompt communication with the clients and vessels under service
Liaise directly with the Systems Support Manager to provide effective support
Provide 1st level support to vessels for any issues or queries that are relate to NERIS
Discuss and train on the correct usage of the ticketing system between the team members.
Liaise with higher levels of support and escalation of other non-1st level issues to them (immediate supervisor and/or vendor where applicable) and follow up for final resolution of all system issues
Design, preparation, and distribution of reports extracted from the ticketing system
Assist on the installation of NERIS when needed, providing relevant documentation, or performing as such.
Identification of areas of concern and suggest areas of improvement for NERIS.
Implement support standards, policies, and procedures and suggest any areas of improvement.
Assist in the control of activities (as per company guidelines) in case of incidents or emergencies.
Plan vacation / leave scheduling of subordinates, and manpower requirements in the department
Complete performance reviews for Team Members, as per Group requirement
Monitor performance of Team Members and address any performance issues
Any other role-related duties which the management may require to be carried out.

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

Strong understanding of business processes and existing systems within scope of the project
Computer literate
Confident communicator, willing to take a leading role in improving the business.
Well respected amongst peers.
Excellent team working skills: able to solve problems collaboratively.
Structured, methodical approach.
Excellent command of the English language, both written and spoken.

Desirable

Applications Close Date

03 Aug 2025

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