Team Leader - Telesales

Team Leader – Telecalling

|Drive Performance. Lead Success. Earn Big!|

Are you a high-energy leader with a passion for sales and people management? Do you thrive in a fast-paced, target-driven environment? If yes, we want YOU to lead our growing Telecalling team!

We’re looking for a dynamic and results-oriented Team Leader – Telecalling to drive performance, motivate the team, and boost conversions. Join us and take charge of a high-performing team that is crucial to our business growth.

Key Responsibilities:

• Team Leadership & Management

Lead, inspire, and manage a team of Telecallers to hit daily/weekly/monthly targets.

Cultivate a performance-driven culture with positivity and accountability.

• Performance Tracking & Coaching

Monitor individual/team performance, provide real-time feedback, and conduct regular coaching sessions.

Identify skill gaps and organize training to enhance team productivity.

• Task Allocation & Target Setting

Assign daily calling tasks based on team strengths and business priorities.

Drive the team to consistently meet or exceed sales/service goals.

• Quality Control & Compliance

Ensure adherence to scripts, quality guidelines, and company policies.

Maintain high standards of customer interaction and call etiquette.

• Reporting & Strategy

Analyze KPIs (calls made, conversions, call duration, etc.) and generate reports for management.

Suggest and implement innovative strategies to boost performance and ROI.

• Escalation & Issue Resolution

Handle escalated calls professionally and resolve client concerns promptly.

• Hiring & Onboarding

Coordinate with HR for recruitment, onboarding, and training of new team members.

Who We’re Looking For:

Experience: 1–3+ years in Telecalling/Customer Support, with at least 1 year in a Team Leader or Supervisory role.

Skills: Strong leadership, communication, coaching, and problem-solving abilities.

Mindset: Goal-driven, proactive, and a natural motivator.

Preferred Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience in BPOs, Sales, Telemarketing, or Call Center environments.

Perks & Benefits:

• Competitive Salary + Attractive Incentives
• Career Growth Opportunities
• Fun, Supportive Work Culture
• Recognition & Rewards for Top Performers

Why Join Us?

Because we don’t just offer a job – we offer a platform to lead, grow, and make a difference. If you're ready to lead from the front, drive results, and build a high-performing team — this role is for YOU.

APPLY NOW & TAKE THE NEXT STEP IN YOUR CAREER!

Don’t wait! We’re reviewing applications daily.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Leave encashment

Application Question(s):

• Have you ever lead a team in Banking, Financial Services and Insurance ?

Experience:

• Team Lead: 1 year (Preferred)

Work Location: In person