Team Leader - Operations

Taskus

4 - 9 years

4 - 8 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

it enabled services conflict resolution team leading bpo operations crm project management operations management data analysis team management customer service cmmi sales customer support coaching business growth operational excellence

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader to join our Operations team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have a strong background in leading teams and driving business growth.

Roles and Responsibility

Lead and manage a team of professionals to achieve operational excellence and drive business results.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to identify and prioritize project requirements.
Analyze data and metrics to inform business decisions and optimize operations.
Coach and mentor team members to enhance their skills and performance.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience as a Team Leader or similar role in a fast-paced environment.
Strong understanding of CRM/IT enabled services/BPO operations and processes.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze data and make informed decisions to drive business results.
Strong problem-solving and conflict resolution skills.
Experience with team management tools and technologies.

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