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Team Leader For a B.p.o. Company -- Navi Mumbai

2 - 4 years

3 - 5 Lacs

Navi Mumbai Mumbai Thane

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Bpo Operations Voice Process sales Team leader operations TL BPO Attrition Control Customer Service Bpo Customer Service Team Coordination KPI SLA Shrinkage Shrinkage Control Attrition Team Coaching Bpo Voice Team Leading KRA CSAT SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a candidate as a Team Leader for A BPO Company in Navi Mumbai/Mumbai Candidate must have exp. in Voice process & sales Team Leader on paper with 2+yrs exp. in International and domestic process is mandate interested candidate revert back. Required Candidate profile Conduct regular feedback and coaching sessions with team members. Drive the key client metrics and SLAs within the team members and ensure these are met Manage shrinkage and attrition at a team level

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