Hiring Manager Quality

5 - 10 years

4.0 - 9.0 Lacs P.A.

Mohali, Gurgaon

Posted:2 months ago| Platform: Naukri logo

Apply Now

Skills Required

Manager QualityQuality ManagerQuality AuditCustomer QualityCustomer ServiceAnalytical SkillsLeadership SkillsCall MonitoringCall QualityQuality MonitoringSix SigmaCall AuditFeedbackQualityCall CalibrationQuality AnalysisQuality ToolsManagement Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Developing and implementing quality standards and policies for the BPO processes Providing feedback and coaching to improve the quality of service delivery Preparing and presenting quality reports and metrics to senior management and clients Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

RecommendedJobs for You

Chengalpattu, Tamil Nadu, India