Team Leader - Collections

Key Responsibilities1. Team Leadership & Supervision

• Lead, guide, and motivate the collections team to achieve daily, weekly, and monthly collection targets.
• Monitor team performance and provide coaching, feedback, and training as necessary.
• Allocate accounts and collection assignments to team members.

2. Collections Management

• Ensure timely follow-up for outstanding payments from clients.
• Monitor overdue accounts and implement strategies to reduce aging and bad debts.
• Handle escalated cases and negotiate payment plans when required.
• Ensure proper documentation and follow-up of all collection activities.

3. Client Coordination & Relationship Management

• Maintain strong relationships with key customers to ensure prompt payment.
• Resolve billing disputes or issues in coordination with the Accounts & Operations teams.
• Provide excellent customer service while handling sensitive collection matters.

4. Reporting & Documentation

• Generate daily, weekly, and monthly collection reports for management review.
• Track aging analysis, DSO (Days Sales Outstanding), bounced cheques, and pending GC/LR closures.
• Maintain accurate and updated records in the internal system.

5. Process Improvement

• Identify gaps in the collection process and recommend improvements.
• Ensure adherence to company policies, credit terms, and compliance guidelines.
• Work closely with Accounts and Operations Teams to streamline workflows.

Skills & Qualifications

• Bachelor’s degree in Commerce, Business Administration, Finance, or related field.
• Minimum 3+ years of relevant experience in Collections, preferably in Logistics / Transportation / Supply Chain.
• Strong communication and negotiation skills.
• Ability to lead a team and handle high-pressure situations effectively.
• Proficiency in MS Excel, Email communication, and basic reporting tools.
• Good understanding of LR/GC, billing cycles, and payment workflow (added advantage).

Job Types: Full-time, Permanent

Pay: ₹15,815.32 - ₹53,139.23 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current Take Home
• Notice Period

Experience:

• Collection/Recovery: 3 years (Required)

Work Location: In person