Team Leader - Collections

As a male candidate preferred from a Collection background in Andheri East, Mumbai, you will be responsible for developing and implementing effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships. Your role will involve managing a team of collections agents, providing guidance, support, and training as needed, along with preparing regular reports on collections activities and presenting data and insights to upper management. Additionally, you will be required to develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary. To excel in this role, you should possess strong knowledge of collections practices and demonstrate excellent verbal and written communication skills. You must have the ability to effectively negotiate and persuade customers to resolve outstanding debts. Leadership skills are crucial for this position, as you will be expected to motivate and guide your team to achieve targets and deadlines. Proficiency in using collections software and systems is essential, along with strong problem-solving skills to think creatively and find innovative solutions to collections challenges. This is a full-time position with a day shift schedule, and the work location is in person.,