Team Leader - Collections

Job Description:

The Team Leader – Collections is responsible for managing and guiding a team of collection executives to achieve monthly recovery targets while ensuring compliance with company policies, legal guidelines, and ethical collection practices.

Key Responsibilities:

• Lead, monitor, and motivate a team of collection executives to meet daily and monthly collection targets.
• Allocate portfolios and routes to field and tele-calling executives.
• Track team performance, productivity, and recovery ratios on a daily basis.
• Conduct regular field visits and joint calls to support team members.
• Ensure adherence to DRA guidelines and Code of Conduct (COC).
• Handle escalated customer cases and dispute resolutions.
• Review follow-ups, PTP (Promise to Pay), and overdue accounts.
• Prepare and submit daily, weekly, and monthly MIS reports.
• Train new joiners on collection processes, systems, and compliance.
• Ensure proper documentation and timely submission of collection receipts.
• Coordinate with legal, credit, and operations teams when required.
• Control bounce cases, NPA movement, and delinquency levels.
• Maintain discipline and ethical behavior within the team.

Key Skills & Competencies:

• Strong leadership and team management skills
• Good communication and negotiation abilities
• Knowledge of collection processes and recovery strategies
• Understanding of DRA, RBI guidelines, and COC
• MIS and reporting skills
• Problem-solving and decision-making ability

Educational Qualification:

• Graduate in any discipline (preferred)

Experience:

• 3–6 years of experience in collections
• Minimum 1–2 years of experience as Team Leader

Key Performance Indicators (KPIs):

• Collection efficiency
• Target achievement
• Team productivity
• Compliance adherence
• Reduction in delinquency and NPAs

Contact HR 7207828111,7075389111.

Job Types: Part-time, Walk-In

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Experience:

• total work: 5 years (Required)

Work Location: In person