Team Lead_HRSSC

About Welspun

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

Job Purpose/ Summary

An HR Shared Services Center (HRSSC. Team Lead manages a centralized team responsible for standardized, high-volume HR transactions and administrative support across an entire organization. This role acts as a bridge between high-level HR strategy and daily operational execution, ensuring that employee requests are handled with speed, accuracy, and compliance.

Job Title

Team Lead_HRSSCCore ResponsibilitiesTeam Supervision: Direct and mentor a team of HR specialists or coordinators. This includes work allocation, performance management, and professional development.Lifecycle Management: Oversee critical "hire-to-retire" processes, including onboarding, offboarding, data updates, and contract management.Service Delivery (SLAs/KPIs.: Monitor and report on key performance indicators (KPIs. and Service Level Agreements (SLAs. to ensure timely resolution of employee queries.Process Optimization: Continuously identify and implement improvements to HR workflows to increase efficiency and reduce operational costs.Escalation Point: Act as the first point of contact for complex queries or "Tier 2" issues that basic helpdesk support cannot resolve.Compliance & Data Integrity: Ensure all HR data and transactions comply with local labor laws, data privacy regulations, and internal auditing standards.

Principal Accountabilities

Direct and mentor a team of HR specialists or coordinators ensuring effective work allocation performance management and professional developmentbr Oversee critical hiretoretire processes including onboarding offboarding data updates and contract management ensuring seamless lifecycle managementbr Monitor and report on key performance indicators KPIs and Service Level Agreements SLAs to guarantee timely resolution of employee queries and maintain high service standardsbr Continuously identify and implement improvements to HR workflows to increase efficiency and reduce operational costs fostering a culture of process optimizationbr Act as the first point of contact for complex queries or Tier 2 issues that basic helpdesk support cannot resolve providing expert guidance and solutionsbr Ensure all HR data and transactions comply with local labor laws data privacy regulations and internal auditing standards maintaining compliance and data integrity

Key Interactions

Mid Management,Vendors,Customers,Stakeholder Engagement

Experience

7

Competency Name

Competency Name

Proficiency Level

HR OperationsExpert Stakeholder ManagementExpert HRIS & Other IT applicationsExpert Labour Laws & Statutory compliancesExpert HRIS_Sup_PayrollExpert Data Analysis & interpretations_(HR.Expert Process OrientationExpert Business & Commercial acumenExpert EntrepreneurshipExpert Global Mind-setExpert People ExcellenceExpert

Additional Section (Can Be Added, If Required.

NA