Team Lead

Wipro

0 years

0 Lacs

gujarat india

Posted:6 days ago| Platform:

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Skills Required

support resolve vpn antivirus firewall ubuntu macos network collaboration zoom data backup restore patch analysis reports excel server dhcp security networking communication coordination reporting escalation

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Team Lead IT Support

Experience - 2 + yr

Location - Gujarat

Budget - 28k inhand upto

Key Responsibilities:

Provide L1/L2 remote technical support for desktops, laptops, printers, and end-user applications.
Handle and resolve user queries, incidents, and escalations within defined SLAs.
Coordinate with internal teams and partner engineers (DNA/Wipro) for issue resolution.
Support VPN, Antivirus, Proxy, Firewall, BitLocker, SCCM, and Office 365.
Install, upgrade, and troubleshoot Windows, Ubuntu, and macOS systems.
Manage Active Directory tasks including domain joining, user accounts, password resets, and permissions.
Configure and troubleshoot network connectivity, printers, Outlook, and collaboration tools (MS Teams, Zoom, Google Meet).
Perform data backup, restore, patch updates, and system maintenance.
Prepare daily on-call, ticket, and analysis reports in Excel and present updates in client huddles.
Coordinate with vendors for leased lines, UPS, systems, and IT services.
Provide basic server support (DNS, DHCP, AD) and ensure system security compliance.

Skills Required:

Strong knowledge of Windows OS, networking basics, and end-user support
Experience with VPNs, Antivirus, SCCM, Office 365, and Active Directory
Good communication, coordination, and reporting skills
Ability to work in on-call and escalation-driven environments

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