Job
Description
As a Team Leader at TaskUs, your primary responsibility will be to drive the performance of your teammates and ensure that they continuously meet their goals. You will play a crucial role in coaching and managing the teammates under your supervision, serving as a bridge between your team and other departments. Managing the day-to-day planning and operations of your team will be your key focus, with a priority on ensuring that each teammate meets their Service Level Agreement (SLA) and Key Performance Indicators (KPIs). It will be essential for you to maintain team schedules, provide organization, and effectively handle responsibilities. Your key responsibilities as a Team Leader include: - Driving team performance and ensuring teammates meet their goals - Coaching and managing team members, acting as a bridge between departments - Managing day-to-day operations, ensuring SLAs and KPIs are met - Maintaining team schedules, providing organization, and handling responsibilities effectively - Conducting team huddles, coaching sessions, and recognizing weaknesses to provide solutions for improvement Qualifications required for this role: - Previous experience in phone, email, and live chat customer support roles is advantageous - Familiarity with E-Commerce, ZenDesk, or other CRM tools is a plus - Flexibility and willingness to work different shifts TaskUs is committed to a People First culture, offering competitive industry salaries and comprehensive benefits packages. The company's inclusive environment and focus on professional growth provide employees with opportunities for internal mobility and career advancement. If you are ready to join a team dedicated to supporting People First and providing superior customer experiences, apply for the Team Leader position at TaskUs through the provided URL: [TaskUs Careers Page](https://www.taskus.com/careers/) In TaskUs, diversity, equity, and inclusion (DEI) are essential values. The company believes that innovation and higher performance are driven by individuals from diverse backgrounds and is committed to providing equal access to opportunities for all applicants. If you require reasonable accommodations during the hiring process, please reach out to us. As a Team Leader at TaskUs, your primary responsibility will be to drive the performance of your teammates and ensure that they continuously meet their goals. You will play a crucial role in coaching and managing the teammates under your supervision, serving as a bridge between your team and other departments. Managing the day-to-day planning and operations of your team will be your key focus, with a priority on ensuring that each teammate meets their Service Level Agreement (SLA) and Key Performance Indicators (KPIs). It will be essential for you to maintain team schedules, provide organization, and effectively handle responsibilities. Your key responsibilities as a Team Leader include: - Driving team performance and ensuring teammates meet their goals - Coaching and managing team members, acting as a bridge between departments - Managing day-to-day operations, ensuring SLAs and KPIs are met - Maintaining team schedules, providing organization, and handling responsibilities effectively - Conducting team huddles, coaching sessions, and recognizing weaknesses to provide solutions for improvement Qualifications required for this role: - Previous experience in phone, email, and live chat customer support roles is advantageous - Familiarity with E-Commerce, ZenDesk, or other CRM tools is a plus - Flexibility and willingness to work different shifts TaskUs is committed to a People First culture, offering competitive industry salaries and comprehensive benefits packages. The company's inclusive environment and focus on professional growth provide employees with opportunities for internal mobility and career advancement. If you are ready to join a team dedicated to supporting People First and providing superior customer experiences, apply for the Team Leader position at TaskUs through the provided URL: [TaskUs Careers Page](https://www.taskus.com/careers/) In TaskUs, diversity, equity, and inclusion (DEI) are essential values. The company believes that innovation and higher performance are driven by individuals from diverse backgrounds and is committed to providing equal access to opportunities for all applicants. If you require reasonable accommodations during the hiring process, please reach out to us.
