Posted:20 hours ago|
Platform:
Work from Office
Full Time
Lead, coach, and manage a team of call center agents handling travel-related queries and bookings for customers in Australia, New Zealand, and the UK or any other international experience.
Handle escalations and resolve customer issues with professionalism and efficiency, particularly related to international travel.
Conduct regular training sessions to keep the team updated on international travel regulations, visa processes, and destination guidelines.
Collaborate with the workforce management team to ensure optimal staffing for peak hours and time zone variations across regions.
Develop action plans for improving team performance and addressing individual development needs.
Report on team performance, KPIs, and process improvements to senior management
Smartcall Infotech
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
gurugram
4.0 - 4.25 Lacs P.A.
kottayam
1.26 - 3.0 Lacs P.A.
Salary: Not disclosed
ahmedabad
8.0 - 14.0 Lacs P.A.
udaipur
4.0 - 8.0 Lacs P.A.
gurugram
3.0 - 6.0 Lacs P.A.
gurugram
5.0 - 10.0 Lacs P.A.
chennai
4.0 - 8.0 Lacs P.A.
