General Summary: The Team Leader of User Experience is responsible for mentoring entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. This role supports cross-functional teams to create a superior user experience for multiple products across platforms. Working Conditions: • Pune / Mumbai (Hybrid depending on location) Essential Duties & Responsibilities: • Sets day to day operational objectives for the UX team • Supervises support and/or professional level colleagues • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders • Leads and prioritizes the daily activities of the team • Manages, mentors, and coaches to develop a collaborative and dynamic team of UI and UX Designers • Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency • Guides the product teams to understand our partners and their needs through market analysis, customer research, and feedback • Collaborates with product managers, engineers, architects, and designers to understand the product requirements, use cases and user journeys to produce a superior user experience • Embeds design-thinking processes around user research, rapid prototyping, testing & iteration • Maintains design consistency, utilizing our DSM, defined patterns, interaction design, etc. • Designs or delivers feedback on anything from workflows and wireframes to prototypes • Ensures all design deliverables are completed on time and accurately Knowledge, Skills, and/or Abilities Required: • Exceptional leadership and customer service skills • Willingness to work in a team environment • Strong organizational skills to give the team direction • Professional presence suitable for interaction in meetings, in-person, or via email • Excellent presentation and communication skills • Management skills to oversee direct reports, deliver updates, and track progress • Skilled in managing and collaborating with a remote team • Aptitude to make decisions from a data-driven perspective • Comprehensive design portfolio displaying recent user-centered design work • Proficient in user-centered design, UX research, UX strategy, and interaction design • Intermediate knowledge of design tools such as Figma or equivalent Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business experience • 2+ years of relevant experience • 1+ years of managerial experience • Preferred: previous experience with Agile based project execution Show more Show less