Dear Candidate, ConnectWise (US product IT company) is hiring Accounts Payable Analyst. Notice Period: 30 Days, NP serving candidates will be preferred. Experience: 3 to 5 years of relevant experience Shifts: Complete US shifts. Job location: Andheri Sakinaka, Mumbai General Summary: The Accounts Payable Analyst is responsible for day-to-day Accounts Payable activities, including booking vendor bills, processing invoices and payments, and reconciliating vendor statements. This role works in partnership with the Accounts Payable team to support the full Accounts Payable cycle, from receipt of invoices to payment, ultimately contributing to the financial health of the organization. Essential Duties & Responsibilities : • Provides support to the Accounts Payable teams, with a high attention to detail • Researches, analyzes, and documents findings • May influence others within the Accounting team through the explanation of facts, policies, and practices • Completes Procure to Pay processing and collaboration with internal departments on reconciliations • Generates weekly payment run file for review • Maintains vendor onboarding in the Accounts Payable hub, reconciling vendor statements against open balances • Compiles and reports on Accounts Payable analytics and presents recommendations for continuous • improvement • Communicates with vendors in a timely manner to avoid service interruptions • Books invoices within the designated time period to send out for approval • Maintains and updates coding master sheet as needed Knowledge, Skills, and/or Abilities Required: • Ability to work independently on projects and processes with general supervision • Practical knowledge of applicable work area • Ability to situationally adapt and understand new technology/processes as per business requirement • Knowledge of Accounts Payable systems and adjusting processes • Ability to manage competing prioritize while delivery accurate and timely deliverables • Knowledge of standard Accounts Payable processes • Ability to communicate clearly with all vendors and departments • Firm understanding of procure to pay and purchase order bookings • Strong Excel skills, ability to utilize formulas on a day to day basis Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business Show more Show less

Connectwise (US Product IT Company) is hiring Associate Customer Billing Administrator for its growing team. Experience: 3 Years to 5 Years Job Location: Mumbai ( Sakinaka Andheri) and Pune (Hinjewadi Phase 2). Job Type: Work from Office. Shifts: US shifts only CTC: Best in the Industry. Notice Period: Max 60 Days (Immediate joiners will be given preference) Essential Duties and Responsibilities: 3-5 Years Billing and Reconciliation experience Mandatory Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Educational/Vocational/Previous Experience Recommendations: Graduate/ Postgraduate/MBA Show more Show less

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary The Sr. UX Designer will be responsible for collaborating with core teams in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. They have a well articulated design philosophy and they can lead the design process from research all the way through to high-fidelity design. A Sr. UX Designer is also someone who can communicate ideas cohesively and defend designs, build stakeholder alignment, and commission specific research in an effort to guide ongoing product development. They should be able to help the team strategy growth by mentoring Jr. UX designers. Job Location - Pune (Hybrid) Essential Duties Collaborate with core teams to understand the product requirements, use cases and user journeys to defining and driving strategic direction from a user experience perspective. Proactively identify issues, gaps, or other areas of concern or opportunity and advocate for that change by working with peers and leadership to build consensus and take action. Delivery of UI/UX artifacts, while adhering to timelines, coding standards, product requirements, and quality. Design or deliver design feedback on anything from workflows and wireframes to prototypes. Embed design-thinking processes around rapid prototyping, testing and iteration. Maintain design consistency, utilizing our DSM, defined patterns, interaction design, etc. Help mentor a growing team of talented UI and UX Designers. ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. Show more Show less

General Summary: The Team Leader of User Experience is responsible for mentoring entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. This role supports cross-functional teams to create a superior user experience for multiple products across platforms. Working Conditions: • Pune / Mumbai (Hybrid depending on location) Essential Duties & Responsibilities: • Sets day to day operational objectives for the UX team • Supervises support and/or professional level colleagues • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders • Leads and prioritizes the daily activities of the team • Manages, mentors, and coaches to develop a collaborative and dynamic team of UI and UX Designers • Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency • Guides the product teams to understand our partners and their needs through market analysis, customer research, and feedback • Collaborates with product managers, engineers, architects, and designers to understand the product requirements, use cases and user journeys to produce a superior user experience • Embeds design-thinking processes around user research, rapid prototyping, testing & iteration • Maintains design consistency, utilizing our DSM, defined patterns, interaction design, etc. • Designs or delivers feedback on anything from workflows and wireframes to prototypes • Ensures all design deliverables are completed on time and accurately Knowledge, Skills, and/or Abilities Required: • Exceptional leadership and customer service skills • Willingness to work in a team environment • Strong organizational skills to give the team direction • Professional presence suitable for interaction in meetings, in-person, or via email • Excellent presentation and communication skills • Management skills to oversee direct reports, deliver updates, and track progress • Skilled in managing and collaborating with a remote team • Aptitude to make decisions from a data-driven perspective • Comprehensive design portfolio displaying recent user-centered design work • Proficient in user-centered design, UX research, UX strategy, and interaction design • Intermediate knowledge of design tools such as Figma or equivalent Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business experience • 2+ years of relevant experience • 1+ years of managerial experience • Preferred: previous experience with Agile based project execution Show more Show less

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partner’s Network Related issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products. Essential Duties & Responsibilities: Provides support to cross-functional teams, with a high attention to detail Research, analysis, and document findings Interact with partners to provide technical support via email, phone, chat, cases, and remote sessions Monitors Network devices, off-site, and critical service failure events Investigates and resolves reported failure incidents, escalating when necessary Acts as first point of contact for escalated support cases for network-related issues Maintains a knowledge base of our products and services and provides high-quality technical support to partners during each interaction Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies Identifies and escalates trending issues and potential software/product defects to leadership and development Contributes to written articles for the internal and external knowledge base Identifies and escalates situations requiring urgent attention to the appropriate teams Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Leadership. Handles assigned support cases Engages in the application of best practices per technical documentation and provides solutions based on the diagnosis of the problem Communicates new release features and improvements to our partners that better their experience Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with general supervision Ability to adapt and understand new technology/processes as per business requirements Strong customer service skills Strong desire to help our partners and peers Strong written and verbal communication skills Strong sense of ownership and accountability Knowledge and application of Switching, Routing, Network Setup, Firewall (NAT, ACL) Installing, configuring, and troubleshooting L2/L3 Switches, Routers, Wireless Access Points, and Firewalls. Experience in configuring UTM (Unified Threat Management) will be an added advantage. Must have some basic understanding of Network Services, e.g. DHCP Server, DNS, File share, Windows Firewall etc. Must have some basic understanding of Windows Networking. Knowledge of OSI and TCP/IP. Knowledge of virtualization and cloud technology Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree is required in a related field or equivalent business experience Minimum 2+ years of related experience Network Certification like CCTRS (Cisco Certified Technician Routing and Switching) or CCNA (Cisco Certified Network Associate) or CompTIA Certification on Fortinet or PaloAlto firewall will be an added advantage. Working Conditions: Onsite/ Hybrid ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898. Show more Show less

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Team Leader of User Experience is responsible for mentoring entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. This role supports cross-functional teams to create a superior user experience for multiple products across platforms. Working Conditions: Pune / Mumbai (Hybrid depending on location) Essential Duties & Responsibilities: Sets day to day operational objectives for the UX team Supervises support and/or professional level colleagues Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders Leads and prioritizes the daily activities of the team Manages, mentors, and coaches to develop a collaborative and dynamic team of UI and UX Designers Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency Guides the product teams to understand our partners and their needs through market analysis, customer research, and feedback Collaborates with product managers, engineers, architects, and designers to understand the product requirements, use cases and user journeys to produce a superior user experience Embeds design-thinking processes around user research, rapid prototyping, testing & iteration Maintains design consistency, utilizing our DSM, defined patterns, interaction design, etc. Designs or delivers feedback on anything from workflows and wireframes to prototypes Ensures all design deliverables are completed on time and accurately Knowledge, Skills, and/or Abilities Required: Exceptional leadership and customer service skills Willingness to work in a team environment Strong organizational skills to give the team direction Professional presence suitable for interaction in meetings, in-person, or via email Excellent presentation and communication skills Management skills to oversee direct reports, deliver updates, and track progress Skilled in managing and collaborating with a remote team Aptitude to make decisions from a data-driven perspective Comprehensive design portfolio displaying recent user-centered design work Proficient in user-centered design, UX research, UX strategy, and interaction design Intermediate knowledge of design tools such as Figma or equivalent Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience 2+ years of relevant experience 1+ years of managerial experience Preferred: previous experience with Agile based project execution ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898. Show more Show less

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Product Owner is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role works in partnership with cross-functional teams to assist in project direction and ensures projects are well coordinated. Essential Duties & Responsibilities: Provides support to the cross-functional teams, with a high attention to detail Identifies, defines, and analyzes problems to understand the cause and impact to design solutions Creates outcome driven solutions to problems defined by the Product Manager Conducts intentional, methodical research into product area(s), including partner interviews, competitive research, and internal stakeholder discussions. Performs a variety of tasks to ensure successful delivery of a defined objective for the scrum team by writing clear user stories and user acceptance criteria Verifies document requirements to define project scope Knowledge, Skills, and/or Abilities Required: Possess a strong expertise in Jira Ability to work independently on projects and processes with minimal supervision Broad theoretical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirements Strong analytical and problem-solving skills Strong team player with the ability to build positive and collaborative relationships within the ConnectWise organization Willingness to call or speak with customers directly Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences Can clearly articulate problems we are trying to solve when engaging with the team and stakeholders Strong documentation skills Knowledge of Scrum & Agile Methodologies Educational/Vocational/Previous Experience Recommendations: Bachelor's degree in related field or equivalent business experience Working Conditions: Pune (Hybrid) ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.

General Summary: The Product Owner is responsible for reviewing, analyzing, and evaluating business systems and user needs. This role works in partnership with cross-functional teams to assist in project direction and ensures projects are well coordinated. Essential Duties & Responsibilities: • Provides support to the cross-functional teams, with a high attention to detail • Identifies, defines, and analyzes problems to understand the cause and impact to design solutions • Creates outcome driven solutions to problems defined by the Product Manager • Conducts intentional, methodical research into product area(s), including partner interviews, competitive research, and internal stakeholder discussions. • Performs a variety of tasks to ensure successful delivery of a defined objective for the scrum team by writing clear user stories and user acceptance criteria • Verifies document requirements to define project scope Knowledge, Skills, and/or Abilities Required: • Possess a strong expertise in Jira • Ability to work independently on projects and processes with minimal supervision • Broad theoretical knowledge of applicable work area • Ability to situationally adapt and understand new technology/processes as per business requirements • Strong analytical and problem-solving skills • Strong team player with the ability to build positive and collaborative relationships within the ConnectWise organization • Willingness to call or speak with customers directly • Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences • Can clearly articulate problems we are trying to solve when engaging with the team and stakeholders • Strong documentation skills • Knowledge of Scrum & Agile Methodologies Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business experience • Working Conditions: Pune (Hybrid)

We at ConnectWise a (US product IT company) hiring for Principal Product Security Engineer for our team, who would be responsible for designing and implementing security best practices at each stage of the system development lifecycle, from design through production. This role works in partnership with cross-functional teams to act as a security subject matter expert, while supporting and advancing the security of ConnectWise applications. Experience: 5 Years to 10 Years Relevant Experience: 3 Years Work locations: Pune, Mumbai, Bangalore Hybrid and also complete Remote option available. Work Type: Hybrid and Remote. Mandatory Skills: - Programming skills in Dot Net, Java, Go (Any Skill is fine) along with Penetration & Security testing is a must. Essential Duties and Responsibilities Provides support to cross-functional teams, with a high attention to detail • Researches, analyzes, and documents findings • May coach, review, and/or delegate work to other team members • Conducts security assessments, threat modeling, and vulnerability reporting and develops security architecture patterns for implementing new solutions and products • Performs application security reviews for our products and services to identify and/or validate vulnerabilities and attack chains. • Communicates findings, attack paths, and recommendations to technical and executive stakeholders through written reports and verbal presentations • Develops and maintains methodologies for penetration testing • Assists with decision-making, prioritization, and support throughout the secure software development life cycle (s-SDLC) on a variety of security domains • Participates in requirements gathering, secure coding and configuration, software testing, and third-party component management and defect management • Serves as point of contact on secure development and security best practices • Consults cross-functionally to embed security gates into their existing SDLC, leveraging automation when possible • Drives the development of standards, practices, and processes to establish, manage, and report adherence to application security requirements and best practices • Attends regular stand-ups and planning meetings to build positive relationships with key stakeholders • Serves as the security authority on assigned products, ensuring the security controls are functioning, security requirements are provided before coding begins, and that vulnerabilities are fixed within their SLAs • Ensures s-SDLC controls are embedded in assigned product and serves as control owner for a subset of these controls • Engages in application and domain-specific threat modeling, as well as attack surface analysis and reduction. Educational/Vocational/Previous Experience Recommendations: Ability to manage projects and processes independently with limited supervision • Recognized subject matter expert of applicable work area • Ability to situationally adapt and understand new technology/processes as per business requirement • Ability to identify application vulnerabilities and advise on appropriate remediation • Solid understanding of common languages such as .NET, Python, JavaScript, Go, etc. • Strong foundation in core information security principles and concepts (encryption, authentication, etc.) • Effective communication skills, with the ability to explain sophisticated security topics in simple terms to technical and non-technical stakeholder

About the Company: ConnectWise (A US Product IT Company) are hiring for Senior Software Test Engineers for its product development team. Essential Duties & Responsibilities: Provides support to the Engineering teams, with a high attention to detail Researches, analyzes, and documents findings. May influence others within the Software Engineering team through the explanation of facts, policies, practices Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems Works on systems critical to company’s current and future operations Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups Required Skills hands-on experience with Java version 8+ and object-oriented programming principles Understanding of JVM internals, garbage collection, and performance tuning Concurrency and multithreading concepts Exception handling and debugging techniques Experience with testing frameworks (JUnit, Mockito) Understanding of application server deployment and configuration Spring Boot: Strong experience building RESTful APIs using Spring Framework Spring: Knowledge of additional Spring modules including, Spring Security, Spring Data JPA, Spring Web MVC Maven: Experience with Maven for project management, dependency management, and build automation SQL: Advanced SQL skills including complex queries, database optimization, and performance tuning Database: Experience with relational databases (PostgreSQL) Version Control: Proficiency with Git and collaborative development workflows Pay range and compensation package : Best in the Industry. Working Conditions : Hybrid Location : Pune (Candidates ready to relocate to Pune can also apply) Qualifications: BE/Btech/MCA

About the Company: ConnectWise (A US Product IT Company) are hiring for Senior Software Engineers for its product development team. Essential Duties & Responsibilities: Provides support to the Engineering teams, with a high attention to detail Researches, analyzes, and documents findings. May influence others within the Software Engineering team through the explanation of facts, policies, practices Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems Works on systems critical to company’s current and future operations Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups Required Skills hands-on experience with Java version 8+ and object-oriented programming principles Understanding of JVM internals, garbage collection, and performance tuning Concurrency and multithreading concepts Exception handling and debugging techniques Experience with testing frameworks (JUnit, Mockito) Understanding of application server deployment and configuration Spring Boot: Strong experience building RESTful APIs using Spring Framework Spring: Knowledge of additional Spring modules including, Spring Security, Spring Data JPA, Spring Web MVC Maven: Experience with Maven for project management, dependency management, and build automation SQL: Advanced SQL skills including complex queries, database optimization, and performance tuning Database: Experience with relational databases (PostgreSQL) Version Control: Proficiency with Git and collaborative development workflows Java Primary – should be flexible on work in Golang in future Good to Have: Experience with Camunda 7 and BPMN 2.0 process design Java EE concepts (servlets, filters, listeners, CDI, JMS) Experience with AWS Cloud Pay range and compensation package : Best in the Industry. Working Conditions : Hybrid (Thrice a Week) Location : Pune (Candidates ready to relocate to Pune can also apply) Qualifications: BE/Btech/MCA

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Essential Duties & Responsibilities: Provides support to the Engineering teams, with a high attention to detail Researches, analyzes, and documents findings. May influence others within the Software Engineering team through the explanation of facts, policies, practices Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems Works on systems critical to company’s current and future operations Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups Required Skills Cross team collaboration Strong communicator Independent worker, able to figure things out on their own 1. Golang 2. Sql/Cassandra 3. Kafka 4. Shell scripting 5. Micro-Services 6. AWS 7. API Experience: Min 2 to 4 Years Work Location : Pune, Mumbai. Work Type: Hybrid Notice Period: Immediate joiner will be preferred or max upto a month. Shifts: Overlap with US shifts Qualifications Bachelor's degree or equivalent experience in Computer Science or related field Development experience with programming languages SQL database or relational database skills

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Essential Duties & Responsibilities: Provides support to the Engineering teams, with a high attention to detail Researches, analyzes, and documents findings. May influence others within the Software Engineering team through the explanation of facts, policies, practices Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems Works on systems critical to company’s current and future operations Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups Required Skills Cross team collaboration Strong communicator Independent worker, able to figure things out on their own Golang Sql/Cassandra Kafka Shell scripting Micro-Services AWS API Experience: Min 2 to 4 Years Work Location : Pune, Mumbai. Work Type: Hybrid Notice Period: Immediate joiner will be preferred or max upto a month. Shifts: Overlap with US shifts Qualifications Bachelor's degree or equivalent experience in Computer Science or related field Development experience with programming languages SQL database or relational database skills ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary The Sr. UX Designer will be responsible for collaborating with core teams in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. They have a well articulated design philosophy and they can lead the design process from research all the way through to high-fidelity design. A Sr. UX Designer is also someone who can communicate ideas cohesively and defend designs, build stakeholder alignment, and commission specific research in an effort to guide ongoing product development. They should be able to help the team strategy growth by mentoring Jr. UX designers. Job Location - Pune (Hybrid) Essential Duties Collaborate with core teams to understand the product requirements, use cases and user journeys to defining and driving strategic direction from a user experience perspective. Proactively identify issues, gaps, or other areas of concern or opportunity and advocate for that change by working with peers and leadership to build consensus and take action. Delivery of UI/UX artifacts, while adhering to timelines, coding standards, product requirements, and quality. Design or deliver design feedback on anything from workflows and wireframes to prototypes. Embed design-thinking processes around rapid prototyping, testing and iteration. Maintain design consistency, utilizing our DSM, defined patterns, interaction design, etc. Help mentor a growing team of talented UI and UX Designers. ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

General Summary: The Software Engineer I and Software Engineer II is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards Essential Duties and Responsibilities: Provides support to the Engineering team, with a high attention to detail • Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems • Works on systems critical to the organization's current and future operations • Debugs production issues across services and multiple levels of the stack • Assists with improvement of organizational engineering standards, tooling, and processes • Participates in the testing process through test review and analysis, test witnessing, and certification of software • Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems • Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups Knowledge, Skills, and/or Abilities Required: Back End - Golang (Java or Python is also fine, but Candidate should be ready to learn & work on Golang) DB - PostgreSQL, Cassandra (or any SQL/NoSQL DB) Camunda Workflow (good to have) Educational/Vocational/Previous Experience Recommendations Bachelor’s degree in engineering, Quality, or related fiel 1-4 Years experience is mandatory. Working Conditions Hybrid (Thrice a Week from Pune Office)

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Software Engineer I and Software Engineer II is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards Essential Duties and Responsibilities: Provides support to the Engineering team, with a high attention to detail Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems Works on systems critical to the organization's current and future operations Debugs production issues across services and multiple levels of the stack Assists with improvement of organizational engineering standards, tooling, and processes Participates in the testing process through test review and analysis, test witnessing, and certification of software Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups Knowledge, Skills, and/or Abilities Required: Back End - Golang (Java or Python is also fine, but Candidate should be ready to learn & work on Golang) DB - PostgreSQL, Cassandra (or any SQL/NoSQL DB) Camunda Workflow (good to have) Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in engineering, Quality, or related field 1-4 yrs Working Conditions: Hybrid ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

General Summary: The Finance Operations Coordinator provides support for the Finance Operations team and is responsible for contract review, agreement creation, license provisioning, and invoicing. This role works in partnership with the cross-functional teams to complete new client billing set-up, billing adjustments, contract review, service ticket assignment, dispatch, licensing, auditing, and reconciliation for partners and vendors. Essential Duties & Responsibilities: Provides support to cross-functional teams, with a high attention to detail May assist in training and/or leading new team colleagues Reviews and processes sales contracts and orders Maintains data integrity and proper deal economics in Salesforce Reviews and provisions license keys as per the sales contracts Revises billing configuration for partners Generates monthly invoices for partners Conducts account research and analysis Escalates issues to the appropriate points as needed to ensure complete customer satisfaction Responds to partner questions Cross-trains with other team members to help provide relief when a team member is out or when workload sees higher volume than normal Knowledge, Skills, and/or Abilities Required: Ability to perform routine situations and procedures with limited supervision Excellent customer service skills Strong team player with ability to build positive and collaborative relationships within the organization Ability to follow and reinforce Standard Operating Procedures while proactively identifying issues and inconsistencies Understanding of general billing and contract terms and procedures Ability to work well in an environment with firm deadlines Results-oriented Ability to multi-task and easily adapt to procedural changes Ability to work both independently and as part of a team Strong communication skills, both written and verbal, with the ability to diffuse situations Educational/Vocational/Previous Experience Recommendations: Requires broad knowledge of job procedures and tools 2+ years of relevant experience Working Conditions: Hybrid Shift Timing: 7 PM to 4 AM,

The Sr. UX Designer will be responsible for collaborating with core teams in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. They have a well articulated design philosophy and they can lead the design process from research all the way through to high-fidelity design. A Sr. UX Designer is also someone who can communicate ideas cohesively and defend designs, build stakeholder alignment, and commission specific research in an effort to guide ongoing product development. They should be able to help the team strategy growth by mentoring Jr. UX designers. Essential Duties Collaborate with core teams to understand the product requirements, use cases and user journeys to defining and driving strategic direction from a user experience perspective. Proactively identify issues, gaps, or other areas of concern or opportunity and advocate for that change by working with peers and leadership to build consensus and take action. Delivery of UI/UX artifacts, while adhering to timelines, coding standards, product requirements, and quality. Design or deliver design feedback on anything from workflows and wireframes to prototypes. Embed design-thinking processes around rapid prototyping, testing and iteration. Maintain design consistency, utilizing our DSM, defined patterns, interaction design, etc. Help mentor a growing team of talented UI and UX Designers.

General Summary: The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners Network Related issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products. Essential Duties & Responsibilities: Provides support to cross-functional teams, with a high attention to detail Research, analysis, and document findings Interact with partners to provide technical support via email, phone, chat, cases, and remote sessions Monitors Network devices, off-site, and critical service failure events Investigates and resolves reported failure incidents, escalating when necessary Acts as first point of contact for escalated support cases for network-related issues Maintains a knowledge base of our products and services and provides high-quality technical support to partners during each interaction Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies Identifies and escalates trending issues and potential software/product defects to leadership and development Contributes to written articles for the internal and external knowledge base Identifies and escalates situations requiring urgent attention to the appropriate teams Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Leadership. Handles assigned support cases Engages in the application of best practices per technical documentation and provides solutions based on the diagnosis of the problem Communicates new release features and improvements to our partners that better their experience Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with general supervision Ability to adapt and understand new technology/processes as per business requirements Strong customer service skills Strong desire to help our partners and peers Strong written and verbal communication skills Strong sense of ownership and accountability Knowledge and application of Switching, Routing, Network Setup, Firewall (NAT, ACL) Installing, configuring, and troubleshooting L2/L3 Switches, Routers, Wireless Access Points, and Firewalls. Experience in configuring UTM (Unified Threat Management) will be an added advantage. Must have some basic understanding of Network Services, e.g. DHCP Server, DNS, File share, Windows Firewall etc. Must have some basic understanding of Windows Networking. Knowledge of OSI and TCP/IP. Knowledge of virtualization and cloud technology Educational/Vocational/Previous Experience Recommendations: Bachelors degree is required in a related field or equivalent business experience Minimum 2+ years of related experience Network Certification like CCTRS (Cisco Certified Technician Routing and Switching) or CCNA (Cisco Certified Network Associate) or CompTIA Certification on Fortinet or PaloAlto firewall will be an added advantage. Working Conditions: Onsite/ Hybrid

General Summary: The Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes. This role executes on day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform. Essential Duties and Responsibilities: Provides support to the Business Applications team, with a high attention to detail Researches, analyzes, and documents findings May influence others within the Information Technology team through the explanation of facts, policies, and practices Serves as primary system administrator for the Salesforce environment Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks Completes regular internal system audits and prepares for upgrades Manages Salesforce data feeds and other integrations Coordinates the evaluation, scope, and completion of new development requests Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities Assists in training of new users and grows the Salesforce skill set across the organization Effectively acts as the liaison between our users, vendors, and the application development teams Works independently with members of the user community to define and document development requirements Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently on projects and processes with general supervision Practical knowledge of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirement Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization Proven ability to design and implement new processes and facilitate user adoption Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce best practices and functionality Strong data management abilities Ability to successfully drive projects to completion Ability to understand and articulate complex requirements Educational/Vocational/Previous Experience Recommendations: Bachelors degree in related field or equivalent work experience 5+ years of related experience Preferred working experience in Salesforce CPQ Salesforce Admin Certification (ADM201 and ADM211) Preferred: Certifications /Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer