Team Lead, User Experience

As the Team Leader of User Experience, your role involves mentoring both entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to ensure the creation of a best-in-class user experience for our ConnectWise suite of web applications. Your responsibilities include: - Setting day to day operational objectives for the UX team - Supervising support and/or professional level colleagues - Ensuring policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders - Leading and prioritizing the daily activities of the team - Managing, mentoring, and coaching to develop a collaborative and dynamic team of UI and UX Designers - Coordinating cross-functional communication to align on initiatives and strategies to drive efficiency - Guiding the product teams to understand our partners and their needs through market analysis, customer research, and feedback - Collaborating with product managers, engineers, architects, and designers to understand the product requirements, use cases and user journeys to produce a superior user experience - Embedding design-thinking processes around user research, rapid prototyping, testing & iteration - Maintaining design consistency, utilizing our DSM, defined patterns, interaction design, etc. - Designing or delivering feedback on anything from workflows and wireframes to prototypes - Ensuring all design deliverables are completed on time and accurately You should possess the following knowledge, skills, and/or abilities: - Exceptional leadership and customer service skills - Willingness to work in a team environment - Strong organizational skills to give the team direction - Professional presence suitable for interaction in meetings, in-person, or via email - Excellent presentation and communication skills - Management skills to oversee direct reports, deliver updates, and track progress - Skilled in managing and collaborating with a remote team - Aptitude to make decisions from a data-driven perspective - Comprehensive design portfolio displaying recent user-centered design work - Proficient in user-centered design, UX research, UX strategy, and interaction design - Intermediate knowledge of design tools such as Figma or equivalent Educational/Vocational/Previous Experience Recommendations: - Bachelors degree in related field or equivalent business experience - 2+ years of relevant experience - 1+ years of managerial experience - Preferred: previous experience with Agile based project execution,