16 Customer Research Jobs

Your day to day Customer Insights Gathering Conduct qualitative and quantitative research, including customer outreach data and behavioral analytics to understand customer needs, pain points, and preferences. Data Analysis & Reporting Analyze customer feedback and market data to identify trends, insights, and actionable recommendations. Present findings to key stakeholders in an easily digestible format. Product Design Collaboration Work closely with product designers to ensure that customer insights are incorporated into the design process, contributing to wireframes, prototypes, and user flows that align with customer needs. Cross-functional Collaboration Partner with product managers, developers, and other stakeholders to ensure that customer insights are effectively integrated into the product roadmap and design iterations. Influence Product Strategy Provide recommendations to guide product direction and influence design choices, contributing to the creation of products that meet user needs and align with business objectives. Usability Testing Collaborate on usability testing to ensure that designs meet customer expectations and are intuitive to use. Continuous Improvement Stay up-to-date on industry trends and best practices in customer research, design thinking, and UX/UI to continuously refine approaches. What do you need to bring- Bachelor s degree in a relevant field such as Marketing, Product Design, or Business Management. Proven experience in customer research, user experience design, or a related field. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and presentation skills to share insights and recommendations with various teams, including senior leaders, with focus on creating compelling stories that lead to action Experience working with product design teams, influencing design decisions based on customer insights. Familiarity with tools like user testing platforms, wireframing, prototyping, and analytics tools (e.g., Figma, Adobe XD, Google Analytics, Looker). Ability to work in a collaborative environment and influence cross-functional teams without direct ownership of the product. Experience with agile methodologies and working in fast-paced, iterative environments. Familiarity with A/B testing, customer journey mapping, and other advanced UX research techniques. Knowledge of the product lifecycle and how insights inform product development.

- About this role- We're looking for a creative, passionate and detail-oriented intern to join our team. As a product marketing intern, you'll play a pivotal role in our GTM and inbound efforts. Your responsibilities will include contributing to landing page creation, conducting in-depth research, enhancing our website's performance, and equipping sales with enablement material. If you're a driven individual with a knack for writing about technology, data analysis and a strong interest in early stage startups, we'd love to hear from you. - Key Responsibilities:- - Website Management- Support updates and maintenance of website content using Webflow, ensuring pages are accurate, timely, and aligned with marketing initiatives. - Copywriting & Landing Page Development- Create high-converting landing pages for both organic and paid campaigns, focusing on clear, compelling copy that drives conversions. - Market Research- Conduct competitor and customer research to support positioning, messaging, and strategic decision-making across campaigns. - Sales Enablement- Develop and update sales collaterals, including one-pagers, product decks, and battle cards, ensuring alignment with current messaging and product features. - Conversion Rate Optimization (CRO)- Assist in identifying opportunities to improve on-page conversions through analytics insights and simple A/B testing initiatives. - Key Qualifications- - Bachelor's degree (or currently pursuing) in Marketing, Communications, Business, Accounting, or a related field. - Excellent written and verbal communication skills - Curious, resourceful, and eager to learn in a fast-paced environment - Strong research and data analysis skills - Ability to work independently and as part of a team - Passionate about technology, storytelling, and customer impact - Not taking yourself too seriously :) Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India.

- Industry and prospective customer research for generating new Leads. - Maintain lead data in Google Sheets and CRM and ensure they are updated. - Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses. - Help with coordination, scheduling, and pre-call research for prospect calls. - Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as a part of the process. - Work on the creation of campaign messaging and suggest improvements when needed. - Assist the team in analyzing and exploring improvements to the sales process. - Ensure all active leads and opportunities details are present in the CRM and update them regularly. - Ensure relevant reports are generated on an ongoing basis and with high accuracy. - Knowledge of B2B markets in North America, Canada, Europe, and APAC. - Knowledge to use Linkedin sales navigator and Linkedin premium to find B2B contacts. Skills required - Inside Sales experience within a technology industry is required. - Strong business communication skills - verbal and written. - Someone who is not afraid of putting in the work to make a difference. - Should have knowledge of CRM and Sales & Marketing automation software. - Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs - Working collaboratively in a team environment and should work independently. - Developing and maintaining strong relationships. - Self-starter who is able to work in a highly demanding environment. - Ability to multitask on projects and commitments. - Must have a strong inner drive and self-discipline.

Responsibilities : - Industry and prospective customer research for generating new Leads.- Maintain lead data in Google Sheets and CRM and ensure they are updated.- Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.- Help with coordination, scheduling, and pre-call research for prospect calls.- Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as a part of the process.- Work on the creation of campaign messaging and suggest improvements when needed. - Assist the team in analyzing and exploring improvements to the sales process.- Ensure all active leads and opportunities details are present in the CRM and update them regularly.- Ensure relevant reports are generated on an ongoing basis and with high accuracy.- Knowledge of B2B markets in North America, Canada, Europe, and APAC.- Knowledge to use Linkedin sales navigator and Linkedin premium to find B2B contacts. Skills required - Inside Sales experience within a technology industry is required.- Strong business communication skills - verbal and written.- Someone who is not afraid of putting in the work to make a difference.- Should have knowledge of CRM and Sales & Marketing automation software.- Excellent knowledge of working MS Excel/Google Sheets and MS Word/Google Docs- Working collaboratively in a team environment and should work independently.- Developing and maintaining strong relationships.- Self-starter who is able to work in a highly demanding environment.- Ability to multitask on projects and commitments.- Must have a strong inner drive and self-discipline. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About The Role - Industry and prospective customer research for generating new Leads.- Maintain lead data in Google Sheets and CRM and ensure they are updated.- Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.- Help with coordination, scheduling, and pre-call research for prospect calls.- Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as a part of the process.- Work on the creation of campaign messaging and suggest improvements when needed. - Assist the team in analyzing and exploring improvements to the sales process.- Ensure all active leads and opportunities details are present in the CRM and update them regularly.- Ensure relevant reports are generated on an ongoing basis and with high accuracy.- Knowledge of B2B markets in North America, Canada, Europe, and APAC.- Knowledge to use Linkedin sales navigator and Linkedin premium to find B2B contacts. Skills required - Inside Sales experience within a technology industry is required.- Strong business communication skills - verbal and written.- Someone who is not afraid of putting in the work to make a difference.- Should have knowledge of CRM and Sales & Marketing automation software.- Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs- Working collaboratively in a team environment and should work independently.- Developing and maintaining strong relationships.- Self-starter who is able to work in a highly demanding environment.- Ability to multitask on projects and commitments.- Must have a strong inner drive and self-discipline. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Lead our Talent Management product at Peoplebox, a YC-backed SaaS startup. Drive product roadmap, enhance enterprise scalability, and collaborate cross-functionally to deliver impactful solutions for top-tier clients. Required Candidate profile B2B SaaS Product Manager with 5+ years’ experience. Must excel in scaling enterprise products, data-driven decision-making, and cross-functional leadership. Background in HR Tech is bonus. Perks and benefits Relocation Bonus, Health Insurance, Flexible Work

Job Purpose: The purpose of the Snr Digital Marketing Specialist is to develop and implement Technology Solutions APJ's digital marketing strategy. The Digital Marketing Specialist will manage all of Technology Solutions APJs online mediums including social media channels, planning regular content to engage existing and new audiences and deliver marketing and communication strategies across these mediums. Responsibilities: Working across multiple areas of the business locally, regionally and globally to adhere to corporate branding guidelines during a period of considerable dynamism. Working across multiple platforms to communicate with Technology Solutions internal and partner stakeholders. Continuous improvement - consistently looking at better ways to service our customers through communication, tools and technology execution. Drive and support APJ digital marketing strategy as it relates to online traffic. Work closely with the APJ marketing team to identify communication topics, build a central schedule and drive Overseeing the social media strategy for the company imagery. Review new technologies and keep the company at the forefront of developments in digital marketing. Regular updates to digital marketing platforms including localizing content as required, creating web graphics and sourcing required. Email marketing template design, content facilitation, effectiveness and measurement Coordinating advertising and editorial content to meet publication deadlines and specifications as Technology. Creating content for use on social media platforms including infographics and short videos Analyzing the performance of digital platform and social media channels including YouTube, LinkedIn and Twitter Track conversion rates and make improvements to online platforms. Managing day-to-day paid search engine marketing and enhancing Search Engine Optimization across all websites, with proactive improvements to ensure best practice. Evaluating customer research, market conditions and competitor data Monitor analytics and success metrics for analysis and ongoing strategic planning. Manage strategic relationships with Facebook, Twitter, LinkedIn, and Google Developing and managing digital marketing campaigns Ensuring all marketing collateral meets the corporate guidelines and brand identity. Managing online brand and product campaigns to raise brand awareness. Researching and advising on social media policy for the company, individual brands and business areas as required Collaborate with all areas of the business to ensure best practice, consistency and to improve communication activities. Maintaining a central marketing hub for sales and other employees to access Projects related to increasing Technology Solutions brand awareness, improving Resellers ease of doing business with Technology Solutions and building tools to enhance customer experience and Solutions profitability.

HEGDE HEGDE & ASSOCIATES LLP is looking for Product Executive to join our dynamic team and embark on a rewarding career journey. Assist in product strategy, development, and market positioning Conduct competitor analysis and customer research Coordinate with marketing and sales teams for product promotion Track product performance and suggest improvements Manage documentation and reporting for product updates

What youll do on the job: Product messaging and positioning - Develop product messaging that differentiates Kovai.co products and services from others in the market Enabling Sales - Communicate the value of new products and services to the sales and marketing team using various tools and collateral Market, customer and competitor analysis - Perform Market and Customer segment research, analyse competitor products and develop strategies to position the product Demand generation - Develop the strategy for and manage the marketing programs that drive awareness and organic demand Content development - Conceptualize and create unique product and solution content for a variety of platforms Evangelism - Serve as a company spokesperson and go-to thought leader for Kovai.co’s Product releases - Involve in understanding the product road map, plan and lead go-to-market activities and create strategies for feature discovery. Who’ll be a good fit: B2B software marketing - SaaS experience preferred Proven experience creating marketing plans encompassing strategy, customer research, competitive analysis, product requirements, messaging, pricing, etc Experience initiating and driving a range of GTM programs including, webinars, trade shows, social media, content marketing, etc. for global market Excellent English presentation, written, and verbal communication skills, with an eye for quality and attention to detail Ability to effectively lead, inspire, and mentor direct and indirect reports Strength in collaborating with cross-functional teams, across geographies, including executive management, product management, operations, sales and marketing Self-directed, organized team player who is capable of hands-on-execution as well as long term business planning Metric driven, comfortable in working with data to draw and share insights with stakeholders Experience creating highly leveraged sales tools, training, and collateral.

Description: About the role: Product Managers play a pivotal role in l everaging technology for providing an exceptional customer experience. With the analytical and problem-solving mindset, they get deeper i nto the function/problem space, work with stakeholders and partners to develop a wider perspective, take Outside-In view of the problems and create a vision, strategy and roadmap of how software can solve i mmediate needs/wants, setting the stage for the right disruptions/innovations of the future. Once envisioned, they i nspire and align stakeholders - business, operations and finance, and through engineers transform their vision into reality. What youll do: Drive the product charter with the gamut of the business, responsible for i dentifying the user needs, defining product constructs and user journeys Help interpret and define a product vision and strategy. Work with product leadership to define a product strategy and roadmap Collaborate with external partner teams, business teams and other cross-functional teams effectively in driving the projects and be the point of contact on the team What youll need: At l east 3 years of experience i n product management with an academic background of post-graduation i n Management (MBA) or equivalent qualification. Excellent problem-solving, organizational and analytical skills, strong communication skills with the ability to evolve product strategy based on research, data and industry trend Strong technical abilities with prior experience of working with engineering teams. Ability to thrive in a cross-functional and fast-paced environment Ready to roll up sleeves to spend time designing UI, analyzing data, setting up quality processes and guardrails, jumping into the business analysis as required

Assist day-to-day operations, including client coordination & showroom management. Communicate effectively with clients, vendors, order processing, inventory tracking, Research fashion trends and competitor analysis Contact :7305057838(WhatsApp) Required Candidate profile Excellent communication skills. Opportunity to work with a reputed *designer wear brand*. Hands-on experience in the fashion industry. A dynamic, creative, and fashion-forward work environment.

About Alvarez & Marsal Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems. With 10000+ employees worldwide across 80+ offices in 25+ countries, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Recognized as one of the Best Firms to Work For by Consulting Magazine since 2008 and ranked as a Top 3 Consulting Firm by Vault , A&M aims to be the leader in developing a great people proposition and using that as a differentiator to deliver value to the business. For details, please visit the company website: http://www.alvarezandmarsal.com About A&M Global Capability Center Private Limited In 2023, A&M established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with A&M leadership across multiple business units and geographies to enable efficient service delivery to A&M clients. The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps A&M's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top-tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value. Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over 1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services. As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 250+ member team. About Insight Center A&M Insight Center is the rapidly growing research and benchmarking arm of Alvarez & Marsal. The mission of A&M Insight Center is to provide our professionals and our client executives with highly relevant, industry specific, actionable, fact-based insights derived through our proprietary benchmark and research studies on a global basis. The group was founded to adhere to one of A&Ms founding principles, No shooting from the hip”. A&M Insight Center supports client work and business development projects with an ever-growing toolbox of products, including custom benchmarking and research studies and targeted subscriptions and resources. The team considers research both a science and an art, and as such is committed to developing high quality, unique and insightful deliverables to support stakeholders. Who are we looking for? A&M’s Insight Center is looking for Research Analyst to join our growing team in Gurgaon, India to help directly support the research requirements of A&M’s Offshore Capability Center, plus anyone in A&M globally based on workloads. You will be an integral part of the Insight Center, ultimately reporting into London where the Senior Director who manages the team Globally, is based . The role involves working directly with the Offshore Capability Center to deliver financial benchmarking, market and industry research, company research as well as macro-economic research and analysis. This research supports thought leadership, business development and inJD – Research Analyst, Insight Center depth client work. This role requires a keen ability to multi-task to deliver a wide range of research requests. You will also manage research pipelines for yourself and help with research product evaluations Reports to : Senior Director – Insight Centre Location : Gurgaon Key responsibilities: You will fulfil a wide range of varied research requests from all divisions and across all levels. You will engage in the full life cycle of the request from the scoping phase to delivering the final output. These requests will include, but are not limited to the following examples: • Analyzing a range of country and company data, commodity pricing, and other variables to provide insight for “Points of View” documents that are used to deliver content for A&M clients about their current and future market position. • Providing data on various operational benchmarks such as company strategy, locations, sizing and company insights. • Identifying and obtaining reports from industry, financial, IT and news subscriptions and resources. • Conducting financial analysis on a range of companies to understand how they compare to their peers, how their debt is structured, what is their financial health. • Providing industry research on a variety of sectors, using both subscription and free research tools. • Help manage the research request pipeline through Salesforce.com. • Collaborate with the team to prioritize, coordinate and manage research requests. Mentor, train and guide junior members. • Promote the Insight Center and provide education on how to leverage and engage with the Insight Center. • Work collaboratively with counterparts in the global Insight Center team to drive a “onefirm” approach to research. What you bring Bachelor’s/Master’s degree in a related field (Relevant Information degree preferred). Related work experience in a similar role for at least 5-8 years with a professional service, consulting firm or other financial organization. Good project management skills, able to manage a research request pipeline, and multitask. Excellent analytical skills and research experience using research databases including, but not limited to, Payscale, Refinitiv (TO), Factiva, PitchBook, Orbis, Statista, Speeda, EuroMonitor, and GlobalData Strong knowledge and understanding of fundamental financial research, financial analysis, financial markets/trends, and customer research A solid grounding in secondary research and developing commercial insights Secure analytical skills, comfortable working with quantitative data and numerical analysis Ability to communicate complex ideas in a simple manner with exceptional written and verbal communication skills Ability to guide and mentor junior members of the team Motivated by constant learning and desire to build something meaningful with entrepreneurial mindset Ability to deliver high quality results, often in a time-constrained environment with flexible/adaptable and creative approach Results-oriented mindset and a team player with positive and “Let’s Get it Done” attitude; willing to pitch in where needed. Confident, independent, and logical thinker with a strong interest in insight

Role Overview We are looking for a Product Owner to drive the execution and delivery of digital products within a cross-functional squad. Reporting to the Product Manager, you will work closely with designers, Tech Product Owners, and engineers to translate strategic roadmaps into actionable backlogs, ensuring high-impact digital experiences. Key Responsibilities Own and manage the product backlog, ensuring clear prioritization and alignment with business goals. Work closely with designers and Tech Product Owners to define, refine, and deliver product features. Collaborate with engineering teams to ensure smooth execution and delivery. Gather and analyze customer insights, leveraging data to inform product decisions. Act as the key point of contact for squad-level delivery, ensuring alignment with the broader product strategy. Key Requirements Proven experience in digital product ownership, working within Agile squads. Strong execution focus, with the ability to translate vision into actionable backlog items. Collaborative mindset, working effectively with designers, engineers, and stakeholders. Data-driven approach, using insights to iterate and improve product outcomes. Excellent communication skills, able to balance user needs, business priorities, and technical feasibility. Preferred Experience in enterprise or multi-market digital product delivery. Familiarity with experimentation, A/B testing, and customer research.

Role Overview We are looking for a Product Owner to drive the execution and delivery of digital products within a cross-functional squad. Reporting to the Product Manager, you will work closely with designers, Tech Product Owners, and engineers to translate strategic roadmaps into actionable backlogs, ensuring high-impact digital experiences. Key Responsibilities Own and manage the product backlog, ensuring clear prioritization and alignment with business goals. Work closely with designers and Tech Product Owners to define, refine, and deliver product features. Collaborate with engineering teams to ensure smooth execution and delivery. Gather and analyze customer insights, leveraging data to inform product decisions. Act as the key point of contact for squad-level delivery, ensuring alignment with the broader product strategy. Key Requirements Proven experience in digital product ownership, working within Agile squads. Strong execution focus, with the ability to translate vision into actionable backlog items. Collaborative mindset, working effectively with designers, engineers, and stakeholders. Data-driven approach, using insights to iterate and improve product outcomes. Excellent communication skills, able to balance user needs, business priorities, and technical feasibility. Preferred Experience in enterprise or multi-market digital product delivery. Familiarity with experimentation, A/B testing, and customer research.

Role Overview We are looking for a Product Owner to drive the execution and delivery of digital products within a cross-functional squad. Reporting to the Product Manager, you will work closely with designers, Tech Product Owners, and engineers to translate strategic roadmaps into actionable backlogs, ensuring high-impact digital experiences. Key Responsibilities Own and manage the product backlog, ensuring clear prioritization and alignment with business goals. Work closely with designers and Tech Product Owners to define, refine, and deliver product features. Collaborate with engineering teams to ensure smooth execution and delivery. Gather and analyze customer insights, leveraging data to inform product decisions. Act as the key point of contact for squad-level delivery, ensuring alignment with the broader product strategy. Key Requirements Proven experience in digital product ownership, working within Agile squads. Strong execution focus, with the ability to translate vision into actionable backlog items. Collaborative mindset, working effectively with designers, engineers, and stakeholders. Data-driven approach, using insights to iterate and improve product outcomes. Excellent communication skills, able to balance user needs, business priorities, and technical feasibility. Preferred Experience in enterprise or multi-market digital product delivery. Familiarity with experimentation, A/B testing, and customer research.

Role Overview We are looking for a Product Owner to drive the execution and delivery of digital products within a cross-functional squad. Reporting to the Product Manager, you will work closely with designers, Tech Product Owners, and engineers to translate strategic roadmaps into actionable backlogs, ensuring high-impact digital experiences. Key Responsibilities Own and manage the product backlog, ensuring clear prioritization and alignment with business goals. Work closely with designers and Tech Product Owners to define, refine, and deliver product features. Collaborate with engineering teams to ensure smooth execution and delivery. Gather and analyze customer insights, leveraging data to inform product decisions. Act as the key point of contact for squad-level delivery, ensuring alignment with the broader product strategy. Key Requirements Proven experience in digital product ownership, working within Agile squads. Strong execution focus, with the ability to translate vision into actionable backlog items. Collaborative mindset, working effectively with designers, engineers, and stakeholders. Data-driven approach, using insights to iterate and improve product outcomes. Excellent communication skills, able to balance user needs, business priorities, and technical feasibility. Preferred Experience in enterprise or multi-market digital product delivery. Familiarity with experimentation, A/B testing, and customer research.