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Team Lead Training Insurance Domain (Training Background) Noida

Team Lead Training Insurance Domain (Training Background) Noida

2coms

4 - 9 years

2 - 6 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

insurance orientation customer service orientation analytical training needs administration facilitation monitoring career development excel pc bfsi customer satisfaction writing leadership coaching oral communication employee satisfaction word communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

JD Insurance, BFSI - Training Lead (TL)

Job Summary -

Responsible in overseeing the over - all performance of the aligned accounts and provides

direction to team members directly reporting to him/her in all aspects of Training

including planning/design, implementation, reporting, and evaluation of all Training

processes. He/she provides guidance in the development, implementation, analysis,

evaluation of policies and procedures that render effective and efficient world - class

service to Insurance clients as evidenced by excellent Customer Satisfaction, Employee

Satisfaction.

Duties and Responsibilities

Develop, update, and manage training programs for the account and collaborates

with BFSI team on instructional design, content, projects, etc.

Facilitate or co - facilitate trainings for new and existing resources using a variety of

instructional techniques formats.

Drive Domain across accounts in PHP teams.

Actively participates in Due Diligence and transitions calls for new & existing

scope of work.

Manage coaching sessions with trainees and supervisors to achieve high

performance levels.

Works with quality assurance in monitoring resources while processing cases to

provide appropriate coaching to ensure consistent procedures and standards, and

overall partner performance to maximize customer satisfaction.

Manage training administration to include training enrolment and class

assignments, course evaluations and tests and develop appropriate reporting to

manage program effectiveness.

Assess and or adapt both current and new training needs to adapt to

organizational changes and business needs.

Work very closely with team members to solve process problems.

Provide recommendations on any matters relating to improving the process.

Manages knowledge base (which includes upkeep of training materials and

records, finding innovative training methods etc.)

Supports & designs ongoing and long - term improvement projects for career

development.

Documents all business - related employee interactions.

Reviews and analyses reports, records, and data to meet and exceed customer

and company objectives.

Collaborates with all workgroups to resolve issues that impact internal and

external Customers.

Establishes operational priorities and strategies to meet and exceed business

goals and Objectives.

Effectively conduct meetings.

Relationship

Interpersonal Communication - Partners with Account Leads and employees

across the organization for a meaningful understanding of their requirements; and

effective delivery of these

Customer Service Orientation - Maintains and advocates a cheerful and positive

attitude, ensuring that a welcoming environment is established and consistently

projected.

Relationship Building - Establishes relationships and networks across a broad

range of people and groups both internally and externally.

Teamwork and Cooperation - Works well with others towards achieving desired

results, clarifies goals and roles and initiates clarification and conflict resolution.

Desired/Preferred Qualifications

Must have a bachelor’s degree in any stream.

Certifications from LOMA & The Institutes is added advantage.

Knowledge of Property & Casualty and Life and Annuities.

Good critical and analytical thinking skills

Effectively meets strict deadlines.

Detail oriented and possess good organization skills.

Effective written and oral communication skills and be able to maintain

confidentiality.

Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word,

Excel, and Outlook.

Able to work rotational shifts with adherence to schedule a must, including

evenings, weekends and overtime as necessary.

Willingness to render extended hour/s as the need arises.

Experienced as a Training SME and Trainer for 4+ years

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2coms

Recruitment & Consulting

Bangalore

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Team Lead Training Insurance Domain (Training Background) Noida