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Tata Tele Business Services
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Team Lead- Technical Assistance Center- TX

Team Lead- Technical Assistance Center- TX

Tata Tele Business Services

8 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform:

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Skills Required

transmission network service monitoring data publishing management tracking reports server backup software patch report engineering support planning finance leadership communication presentation collaboration security iot marketing portfolio recognition technology mentoring ethics

Work Mode

On-site

Job Type

Full Time

Job Description

Job responsibility

TAC Lead

to manage Transmission Network Operation with complete understanding of Transmission Network KPIs and ensuring smooth delivery and service assurance and maintaining KPIs, Handling Team, Ensuring smooth Operations 24*7.

Major Responsibilities Include

Ensuring 24*7 Monitoring all Transmission NOC network elements.
Ensuring TT’s pertaining to TAC will be resolved within TAC SLA.
KPI data preparation and publishing as per agreement with Management.
KPI Tracking and KPI improvement.
Publishing & analysing all PM reports (Access/ASON/DWDM/OTN/PACKET Reports, Server/Nodes Performance and Backup, Utilization of nodes/ licenses, Server User Access Management, Software/Patch Upgrades and its Report etc) and raising timely Alarms to Engineering, NOC Operations and FO.
Working on the Capacity Augmentation for the highly utilized paths/rings.
Network improvement of Tx Network by tracking repeat events and working for permanent fix which in turns improve the KPIs.
Team Productivity monitoring and Skill enhancement support.
Support to 24* 7 team shift and ensuring its availability.

Span of control:

TTL NOC

Key Customer

NOC, NW Planning, FO, CSO, SCM, Finance

Necessary Preferred

Skills

Over 8+ years of experience in Transmission NW Access/ASON/DWDM/OTN/PACKET services domain.
Strong understanding of project management, customer service, and technical knowledge of Transmission network elements, including SDH, ASON, DWDM, OTN & Packet Services.
Excellent problem-solving, leadership, and communication skills.
Hands on Experience of Report preparation & publishing
Analytical skills
Data Presentation
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.
Innovative thinking for analysing customer issues and resolution.
Team Handling

Qualification

B.E./B.Tech (Telecom/Communication/Instrumental)

Overall Work Experience

Over 8 years of experience

Behavioural Attributes

Positive thinking
Willingness to work in a competitive environment.
Customer centric
Team player
Good listener

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

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Team Lead- Technical Assistance Center- TX