Team Lead - Sales

Key ResponsibilitiesTeam Management & Leadership

• Lead, mentor, and motivate a team of executives/associates to achieve daily, weekly, and monthly targets.
• Conduct regular team meetings, performance reviews, and feedback sessions.
• Provide training and skill development to improve team productivity and efficiency.
• Create a positive, high-ownership, growth-oriented team culture.

Process & Performance Management

• Track and monitor team KPIs such as student engagement, sales conversions, retention, operational SLAs, query resolution time, etc.
• Identify performance gaps and implement improvement strategies.
• Ensure adherence to SOPs, quality standards, and compliance guidelines.
• Optimize workflows to improve response times, service quality, and overall team output.

Stakeholder Collaboration

• Work closely with cross-functional teams such as Product, Content, Marketing, Sales, and Tech.
• Share insights with leadership based on student behaviour, platform usage, feedback, and performance metrics.
• Support smooth execution of new initiatives, product updates, and campaigns.

Customer/Learner Experience (If applicable)

• Ensure prompt and effective resolution of student queries, concerns, or escalations.
• Improve student satisfaction (CSAT), NPS, engagement, and course completion metrics.
• Drive high-quality interactions across email, chat, calls, and other support channels.

Sales / Revenue (If applicable)

• Guide the team in lead qualification, follow-ups, and closing sales for online programs.
• Monitor funnel metrics and ensure healthy conversion rates.
• Support planning and execution of monthly revenue strategies.

Reporting & Analysis

• Maintain dashboards and MIS reports on performance, attendance, productivity, and KPIs.
• Present data-backed insights to senior management for decision-making.
• Recommend initiatives to increase efficiency, revenue, or learner satisfaction.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹850,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Preferred)

Experience:

• Team management: 2 years (Required)

Work Location: In person