Position Title: Online Admissions Counselor Job Type: Full-Time Location: Office-Based Key Responsibilities: Telephonic Counseling: Reach out to prospective students via phone to provide information about online and distance education programs offered by various universities. Counsel students on course offerings, eligibility criteria, career outcomes, and admission processes. Address queries regarding program details, fee structures, accreditation, and university affiliations. Lead Conversion: Follow up on leads generated through various marketing channels. Convert inquiries into admissions by understanding the needs of the students and offering the right program fit. Admission Process Management: Guide students through the entire admission process, including registration, documentation, and fee payment. Ensure timely submission of all necessary documents and payments for enrollment completion. Record Maintenance: Maintain accurate and detailed records of all student interactions, inquiries, and conversions in the CRM system. Provide daily/weekly reports on leads, follow-ups, and conversions to the management team. Student Support: Offer support to students post-enrollment for queries related to course access, student portal, and academic resources. Liaise with university representatives for updates on programs and processes. Skills and Qualifications: Bachelor’s degree in any field (Education or Counseling background preferred). Strong communication and interpersonal skills. Proficiency in telephonic sales or counseling. Familiarity with online and distance education programs is a plus. Ability to multitask and meet targets in a fast-paced environment. Proficiency in CRM tools and basic computer applications (MS Office). Key Attributes: Empathetic and student-centric approach. Goal-driven with excellent persuasion and negotiation skills. Highly organized with attention to detail. Ability to work independently and as part of a team. Compensation: Competitive salary with performance-based incentives. Opportunity to grow in a fast-evolving edtech environment. Job Type: Full-time Pay: ₹22,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Language: English (Required) Work Location: In person
Position Title: Admissions Counsellor Job Title: Online Admission Counsellor Location: Office-based Department: Admissions / Sales & Marketing Key Responsibilities: Telephonic Counseling: Reach out to prospective students via phone to provide information about online and distance education programs offered by various universities. Counsel students on course offerings, eligibility criteria, career outcomes, and admission processes. Address queries regarding program details, fee structures, accreditation, and university affiliations. Lead Conversion: Follow up on leads generated through various marketing channels. Convert inquiries into admissions by understanding the needs of the students and offering the right program fit. Admission Process Management: Guide students through the entire admission process, including registration, documentation, and fee payment. Ensure timely submission of all necessary documents and payments for enrollment completion. Record Maintenance: Maintain accurate and detailed records of all student interactions, inquiries, and conversions in the CRM system. Provide daily/weekly reports on leads, follow-ups, and conversions to the management team. Student Support: Offer support to students post-enrollment for queries related to course access, student portal, and academic resources. Liaise with university representatives for updates on programs and processes. Skills and Qualifications: Bachelor’s degree in any field (Education or Counseling background preferred). Strong communication and interpersonal skills. Proficiency in telephonic sales or counseling. Familiarity with online and distance education programs is a plus. Ability to multitask and meet targets in a fast-paced environment. Proficiency in CRM tools and basic computer applications (MS Office). Key Attributes: Empathetic and student-centric approach. Goal-driven with excellent persuasion and negotiation skills. Highly organized with attention to detail. Ability to work independently and as part of a team. Compensation: Competitive salary with performance-based monthly incentives. Opportunity to grow in a fast-evolving edtech environment. Benefits : Cell phone reimbursement Internet reimbursement Career Path: Successful admission counsellors can grow into roles such as Senior Counsellor, Team Lead, Admissions Manager, or Regional Head depending on performance and experience. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Ability to commute/relocate: Sohna, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Language: Fluent English (Required) Work Location: In person
Key ResponsibilitiesTeam Management & Leadership Lead, mentor, and motivate a team of executives/associates to achieve daily, weekly, and monthly targets. Conduct regular team meetings, performance reviews, and feedback sessions. Provide training and skill development to improve team productivity and efficiency. Create a positive, high-ownership, growth-oriented team culture. Process & Performance Management Track and monitor team KPIs such as student engagement, sales conversions, retention, operational SLAs, query resolution time, etc. Identify performance gaps and implement improvement strategies. Ensure adherence to SOPs, quality standards, and compliance guidelines. Optimize workflows to improve response times, service quality, and overall team output. Stakeholder Collaboration Work closely with cross-functional teams such as Product, Content, Marketing, Sales, and Tech. Share insights with leadership based on student behaviour, platform usage, feedback, and performance metrics. Support smooth execution of new initiatives, product updates, and campaigns. Customer/Learner Experience (If applicable) Ensure prompt and effective resolution of student queries, concerns, or escalations. Improve student satisfaction (CSAT), NPS, engagement, and course completion metrics. Drive high-quality interactions across email, chat, calls, and other support channels. Sales / Revenue (If applicable) Guide the team in lead qualification, follow-ups, and closing sales for online programs. Monitor funnel metrics and ensure healthy conversion rates. Support planning and execution of monthly revenue strategies. Reporting & Analysis Maintain dashboards and MIS reports on performance, attendance, productivity, and KPIs. Present data-backed insights to senior management for decision-making. Recommend initiatives to increase efficiency, revenue, or learner satisfaction. Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹850,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Preferred) Experience: Team management: 2 years (Required) Work Location: In person