Team Lead

Position Title: Team Leader (Australian Process)

Location: South Delhi, Saket

Salary: Up to ₹40,000 per month

Shift Timings: 5:00 AM to 2:00 PM

Cab Facilities: One side cab (Pickup)

No of Days working: 5.5 Days, Every Saturday Half Day and Sunday fixed off

Job Summary:

Key Responsibilities:

● Lead, mentor, and motivate a team of associates to achieve individual and team targets.

● Monitor team performance, providing feedback, coaching, and support to meet company standards.

● Act as the first point of escalation for any client or team-related issues and resolve them in a timely manner.

● Ensure that the team operates in compliance with company policies, procedures, and quality standards.

● Analyse data and performance metrics to identify areas for improvement and implement corrective actions.

● Drive team engagement through regular one-on-ones, team meetings, and recognition programs.

● Liaise with other departments and leadership teams to ensure smooth operational workflows.

● Prepare and present team performance reports to management on a regular basi

Requirements:

● Previous experience working as a Team Leader (TL) in international process or BPO operations is a must.

● Strong leadership, communication, and interpersonal skills.

● Ability to manage a team, handles performance issues, and ensures consistent achievement of targets.

● Experience in handling lead generation/sales operations, inbound/outbound processes, or similar environments.

● Strong analytical skills and the ability to drive results.

● Candidates must be willing to work in a 5:00 AM to 2:00 PM shift.

● Candidates must reside in West Delhi or South Delhi (Hiring zones only).

Desired Skills:

● Previous experience in handling international clients or processes.

● Proficient in Microsoft Office and other relevant tools.

● Problem-solving and conflict resolution skills.

● Ability to work under pressure and meet deadlines.

Note:

Think you’ve got the leadership edge? Let’s connect.

📩 Send your updated resume to hello@glowcious.com