Glowcious

Position Title: Team Leader (Australian Process) Location: South Delhi, Saket Salary: Up to ₹40,000 per month Shift Timings: 5:00 AM to 2:00 PM Cab Facilities: One side cab (Pickup) No of Days working: 5.5 Days, Every Saturday Half Day and Sunday fixed off Job Summary: We are looking for a dedicated and experienced Team Leader (TL) with international process experience to manage a dynamic team in a fast-paced environment. Only candidates who have previously worked as a Team Leader (TL) in international operations (US/UK/AUS) will be considered. Key Responsibilities: ● Lead, mentor, and motivate a team of associates to achieve individual and team targets. ● Monitor team performance, providing feedback, coaching, and support to meet company standards. ● Act as the first point of escalation for any client or team-related issues and resolve them in a timely manner. ● Ensure that the team operates in compliance with company policies, procedures, and quality standards. ● Analyse data and performance metrics to identify areas for improvement and implement corrective actions. ● Drive team engagement through regular one-on-ones, team meetings, and recognition programs. ● Liaise with other departments and leadership teams to ensure smooth operational workflows. ● Prepare and present team performance reports to management on a regular basi Requirements: ● Previous experience working as a Team Leader (TL) in international process or BPO operations is a must. ● Strong leadership, communication, and interpersonal skills. ● Ability to manage a team, handles performance issues, and ensures consistent achievement of targets. ● Experience in handling lead generation/sales operations, inbound/outbound processes, or similar environments. ● Strong analytical skills and the ability to drive results. ● Candidates must be willing to work in a 5:00 AM to 2:00 PM shift. ● Candidates must reside in West Delhi or South Delhi (Hiring zones only). Desired Skills: ● Previous experience in handling international clients or processes. ● Proficient in Microsoft Office and other relevant tools. ● Problem-solving and conflict resolution skills. ● Ability to work under pressure and meet deadlines. Note: Only candidates from West Delhi and South Delhi will be considered for this role. Think you’ve got the leadership edge? Let’s connect. 📩 Send your updated resume to hello@glowcious.com