Posted:21 hours ago|
Platform:
Work from Office
Full Time
Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards.
1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives.
2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets.
3. Customer Service: Oversee customer interactions, resolving complex issues, and ensuring high satisfaction levels.
4. Performance Monitoring: Track team performance, identify areas for improvement, and implement corrective actions.
5. Training and Development: Provide coaching, training, and feedback to team members.
1. Experience: 3-5 years in BPO operations, with team lead experience.
2. Skills: Excellent communication, leadership, and problem-solving skills.
3. Language: Proficiency in English (and local language, if required).
4. Certifications: Relevant certifications in customer service or operations management.
1. Competitive salary of 30,000/- per month (in-hand).
2. Opportunities for growth and development within Cyfuture India Pvt Ltd.
3. Collaborative work environment.
4. Chance to work with a dynamic team.
Cyfuture India Pvt Ltd is a leading company dedicated to delivering exceptional services. We value innovation, teamwork, and customer satisfaction.
Cyfuture
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