Systems & Process Consultant

Job Title: Systems & Process Consultant

Location: Pitampura, New Delhi

Type: Contractual / Project-Based

Industry: Travel & Transportation

Duration: 3 - 6 Months

About the Role:

We are looking for a highly capable Systems & Process Consultant with a strong background in workflow automation and AI-driven process improvement. The ideal candidate will help us design and implement smart systems that improve efficiency, reduce manual effort, and support scalable growth across our travel/transport operations. This is a hands-on, impact-driven role on a project/contract basis.

Key Responsibilities:

• Analyze existing business operations, identify inefficiencies, and map current workflows across departments (operations, dispatch, bookings, customer service, etc.)
• Design future-state workflows and systems incorporating automation tools and AI-based solutions
• Develop a comprehensive implementation roadmap with clear timelines and milestones.
• Design a new organizational structure with well-defined roles and reporting hierarchies.
• Define measurable KPIs and success metrics for each new or improved process.
• Recommend and implement suitable platforms for task automation, chatbots, AI-based scheduling, fleet tracking, and workflow orchestration
• Integrate AI tools for smarter scheduling, customer service, and performance insights
• Create clear SOPs and process documentation to support sustainable execution
• Monitor performance metrics post-implementation and make iterative improvements.

Requirements:

• 8+ years of experience in business process improvement, systems design, or operations consulting (preferably in travel, transport, logistics, or service industries)
• Proven experience implementing automation tools and AI-driven workflows
• Familiarity with workflow automation platforms (e.g., Zapier, Make, UiPath, Power Automate)
• Experience working with CRMs, ERPs, TMS, or other business systems
• Ability to evaluate and integrate SaaS platforms for scheduling, dispatch, fleet tracking, or customer engagement
• Strong analytical and communication skills
• Self-driven with the ability to deliver high-impact outcomes within defined timelines

Preferred Qualifications:

• Exposure to tools like OpenAI, Dialogflow, Microsoft Copilot, or similar AI technologies
• Lean Six Sigma or PMP certification is a plus
• Technical background or comfort working with APIs and integrations