Job Title: Systems & Process Consultant Location: Pitampura, New Delhi Type: Contractual / Project-Based Industry: Travel & Transportation Duration: 3 - 6 Months About the Role: We are looking for a highly capable Systems & Process Consultant with a strong background in workflow automation and AI-driven process improvement. The ideal candidate will help us design and implement smart systems that improve efficiency, reduce manual effort, and support scalable growth across our travel/transport operations. This is a hands-on, impact-driven role on a project/contract basis. Key Responsibilities: Analyze existing business operations, identify inefficiencies, and map current workflows across departments (operations, dispatch, bookings, customer service, etc.) Design future-state workflows and systems incorporating automation tools and AI-based solutions Develop a comprehensive implementation roadmap with clear timelines and milestones. Design a new organizational structure with well-defined roles and reporting hierarchies. Define measurable KPIs and success metrics for each new or improved process. Recommend and implement suitable platforms for task automation, chatbots, AI-based scheduling, fleet tracking, and workflow orchestration Integrate AI tools for smarter scheduling, customer service, and performance insights Create clear SOPs and process documentation to support sustainable execution Monitor performance metrics post-implementation and make iterative improvements. Requirements: 8+ years of experience in business process improvement, systems design, or operations consulting (preferably in travel, transport, logistics, or service industries) Proven experience implementing automation tools and AI-driven workflows Familiarity with workflow automation platforms (e.g., Zapier, Make, UiPath, Power Automate) Experience working with CRMs, ERPs, TMS, or other business systems Ability to evaluate and integrate SaaS platforms for scheduling, dispatch, fleet tracking, or customer engagement Strong analytical and communication skills Self-driven with the ability to deliver high-impact outcomes within defined timelines Preferred Qualifications: Exposure to tools like OpenAI, Dialogflow, Microsoft Copilot, or similar AI technologies Lean Six Sigma or PMP certification is a plus Technical background or comfort working with APIs and integrations
You are a Systems & Process Consultant with expertise in workflow automation and AI-driven process enhancement within the Travel & Transportation industry. Your primary responsibility is to analyze existing business operations, identify inefficiencies, and map workflows across various departments. You will design future-state workflows incorporating automation tools and AI solutions, and develop an implementation roadmap with clear timelines and milestones. Additionally, you will create a new organizational structure, define KPIs, recommend suitable platforms for automation, and integrate AI tools for scheduling, customer service, and performance insights. It is crucial to monitor performance metrics post-implementation and make iterative improvements for sustainable execution. To be successful in this role, you need at least 8 years of experience in business process improvement, systems design, or operations consulting, preferably in industries related to travel, transport, logistics, or services. You must have a proven track record of implementing automation tools and AI-driven workflows, familiarity with platforms such as Zapier, Make, UiPath, and Power Automate, and experience with CRMs, ERPs, TMS, or similar systems. Your ability to evaluate and integrate SaaS platforms for various functions, strong analytical and communication skills, and self-driven nature are essential for delivering high-impact outcomes within set timelines. Preferred qualifications include exposure to AI technologies like OpenAI, Dialogflow, Microsoft Copilot, Lean Six Sigma or PMP certification, and a technical background or comfort with APIs and integrations. This role offers an opportunity to drive efficiency, reduce manual effort, and facilitate scalable growth in travel and transport operations through innovative system design and process optimization.,
Job Title: Sales and Marketing Manager (Car Rental Company) Location: Pitampura, Delhi (HO) Department: Sales and Marketing Experience Required: 10+ years in car and coach rental, with operations background preferred Job Summary: We are seeking an experienced Sales and Marketing Manager to lead our marketing efforts and drive business growth. The ideal candidate will have a strong background in operations and a decade of experience in the car and coach rental industry. This role will focus on developing marketing strategies, expanding the customer base, and optimizing sales channels to increase revenue. Key Responsibilities: Develop and implement sales strategies to achieve revenue goals. Identify new business opportunities in car and coach rental services. Build and maintain relationships with key clients and partners. Plan and execute multi-channel marketing campaigns. Strengthen brand visibility and ensure consistent messaging. Monitor market trends and competitors to stay competitive. Work with operations to ensure efficient service and customer satisfaction. Support large coach rental projects, aligning sales and operations. Analyze market data to identify growth opportunities. Prepare sales forecasts and reports for management. Conduct competitor analysis and adjust strategies as needed. Qualifications & Requirements: Bachelor’s degree in Marketing, Business, or a related field. 10+ years of experience in the car and coach rental industry, with a focus on operations and sales. Proven track record of driving sales and managing marketing campaigns. Strong understanding of fleet management, customer service, and operational processes in the car rental industry. Experience in managing relationships with corporate clients and travel partners. Excellent communication, negotiation, and interpersonal skills. Proficient in digital marketing tools, CRM software, and Microsoft Office Suite. Ability to work under pressure and meet deadlines in a fast-paced environment. Interested candidates can share their CVs at hr@vivektravels.com