Systems Coordinator

RobotSkull (Vadodara / remote-hybrid as needed)

As Systems Coordinator you will be the connective tissue between our operations, digital systems, team, supply chain and customer-delivery processes. You will ensure that RobotSkull’s internal systems (ERP, CRM, inventory, quality, SOPs) are designed, maintained and optimized for scale—helping us move from founder-driven chaos to system-driven excellence. You’ll embed process discipline (FOCO → FICO model) and ensure every key process is documented, monitored and improved

• Map, maintain and optimize key business processes (ordering, inventory management, procurement, logistics, customer service, returns). • Work with leadership to define and document SOPs, workflows and process ownership • Work with leadership to define and document SOPs, workflows and process ownership across functions (e.g., production, import, logistics, sales). • Administer and maintain digital systems: ERP/CRM platforms, inventory control systems, reporting dashboards, MIS. • Track key operational metrics: lead time, order fulfilment, inventory turnover, system downtime, process SLA breaches. • Train staff on system usage, enforce process compliance, audit usage and drive continuous improvement. • Facilitate the transition from manual/spreadsheet-based operations to automated/ systemised workflows (supporting 10,000-hour mastery of systems). • Support change management: migrations, upgrades, system rollouts, process re engineering. • Liaise across functions to ensure system data is accurate, timely and integrated (sales → inventory → fulfillment → returns). • Support vendor/technology partner management for system setup, implementation and upgrades. Required Skills & Qualifications • Bachelor’s degree in Business, Systems, Information Technology, Operations or related field. • 3–5 years experience in operations/systems/process role—ideally in a manufacturing/ import/trading environment. • Working knowledge of ERP/CRM systems, inventory management, process mapping and system integration. • Strong analytical skills: able to build and interpret dashboards, identify process bottlenecks and propose solutions. • Excellent cross-functional collaboration, persistent in driving system-discipline, comfortable working in a scaling startup/SME. • Detail-oriented, process-mindset, able to switch between strategy and hands-on execution. • Comfortable with change, ambiguity and multiple stakeholders. Preferred Traits / Culture Fit • Systems-thinker who loves clarity, standardisation and continuous improvement. • Aligns with RobotSkull’s culture of innovation, execution, and relentless improvement. • Curious about technology, driven to learn new systems, and thrives in dynamic environments. environments. • Proactive, resilient, and capable of driving process ownership rather than waiting for instructions.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person