Job
Description
Location: Parul University, South Goa, Goa Experience: 1–3 years Employment Type: Full-time Department: IT / Technical Support Reports To: IT Manager / Senior System Engineer Job Summary: We are seeking a motivated and detail-oriented System Support Engineer to join our IT team. This entry-level role is ideal for candidates with 1–3 years of experience in system administration, technical support, or IT infrastructure management. The System Support Engineer will be responsible for providing technical support, maintaining IT systems, and assisting in infrastructure projects to ensure high levels of system availability and reliability. Key Responsibilities: • Provide Level 1 and 2 technical support for hardware, software, and networking issues. • Monitor and maintain server performance, network health, and security systems. • Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices. • Support the deployment and maintenance of Windows/Linux operating systems. • Respond to service tickets in a timely manner using ITSM tools (e.g., Jira, ServiceNow, or similar). • Perform routine backups and recovery processes. • Manage user accounts and permissions via Active Directory or similar tools. • Troubleshoot network connectivity problems and escalate complex issues as needed. • Document technical procedures, issues, and solutions for future reference. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or related field. • 1–3 years of relevant work experience in IT support or systems administration. • Familiarity with Windows/Linux OS, Active Directory, DNS/DHCP, and basic networking. • Understanding of ITIL practices is a plus. • Experience with ticketing systems and remote desktop tools. • Strong troubleshooting and diagnostic skills. • Excellent communication and interpersonal skills. Preferred Skills: • Experience with cloud platforms (e.g., AWS, Azure) is a plus. • Basic knowledge of scripting (PowerShell, Bash) is advantageous. • Certifications like CompTIA A+, Network+, MCSA, or ITIL Foundation are desirable. Show more Show less
