Job
Description
System Admin Roles and responsibilities Classroom Technology Support  Manage and support all classroom IT equipment, including projectors, audio- visual systems, and other educational technologies.  Provide technical support for faculty and staff using classroom technology. Learning Management Systems Administration  Administer and provide L1 Support to the institution’s Learning Management Systems and other business applications.  Assist faculty, students and administration staff with troubleshooting and using LMS features effectively.  Manage user accounts, permissions, within the LMS. Network Management  Maintain the institution’s network infrastructure, including wired and wireless networks and resolve connectivity issues promptly.  Manage network security protocols, including firewalls, VPNs, and access control. Conference and Meeting Room Support  Provide meeting room support by maintaining projectors, interactive displays, and video conferencing equipment, ensuring seamless integration with the network. Conduct regular maintenance, troubleshoot issues, and train staff and faculty on proper use of the technology. Server & Data Management  Manage on-premises servers if any, ensuring data integrity, backups, and disaster recovery readiness.  Monitor server performance, apply updates, and perform regular maintenance. CCTV System Management  Oversee the installation, maintenance, and operation of the institution’s CCTV systems.  Ensure all cameras are functional and that video footage is properly stored and can be retrieved when needed.  Monitor the CCTV system for any signs of malfunction and coordinate repairs as necessary. Installation & Maintenance of Software, Hardware, and Operating Systems  Install, configure, and maintain all software applications, hardware devices, and operating systems used within the institution including access control devices.  Ensure that all systems are up to date, secure, and performing optimally.  Manage software licensing to ensure compliance with legal requirements. Licensing Compliance & Asset management  Maintain an inventory of all software, Hardware and ensure compliance with licensing agreements.  Ensure that all software is updated and patched according to vendor recommendations. End-User Support  Provide IT support to faculty, staff, and students, addressing hardware, software, and connectivity issues.  Offer guidance and training on the effective use of technology resources. Incident Management  Respond to and resolve IT incidents promptly, minimizing disruption to educational activities.  Identify root causes of incidents and implement solutions to prevent recurrence.  Maintain clear communication with stakeholders during incidents and provide post-incident reports. Data Security  Implement and maintain security measures to protect student, faculty, and institutional data.  Monitor systems for unauthorized access, breaches, or other security threats.  Educate staff and students on best practices for data security and privacy. Compliance with IT Policies  Ensure that all IT operations comply with institutional policies, data privacy laws, and security standards.  Monitor user activity for compliance and address any violations promptly. IT Project Execution  Plan, manage, and execute IT projects, including system deployments, upgrades, migrations and new infrastructure for colleges/school expansion (new courses buildings etc.) System Documentation  Maintain comprehensive documentation of IT systems, including network configurations, server setups, and security protocols.  Ensure that all documentation is up to date and accessible to relevant personnel. Communication with Staff & Faculty  Communicate clearly and effectively with non-technical staff and faculty regarding IT issues, policies, and updates.  Provide regular updates on system status, planned maintenance, and new initiatives. Training & Support for Staff  Develop and deliver training sessions for staff and faculty on the effective use of IT systems and tools.  Provide resources, such as user guides and FAQs, to help users troubleshoot common issues independently.  Offer one-on-one support as needed for staff with specific IT challenges. Vendor Management & Procurement Support  Evaluate and manage relationships with IT vendors, ensuring they meet the institution’s requirements for quality, cost, and service.  Collect quotes from local vendors for the procurement of hardware, software, and maintenance contracts. Negotiate with suppliers to secure the best deals. Automation of Routine Tasks  Identify opportunities to automate routine IT tasks, reducing manual effort and improving efficiency.  Implement automation tools and scripts to streamline processes such as software deployment, backups, and system monitoring. Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Schedule: Day shift Experience: total: 2 years (Preferred) Location: Thiruvananthapuram, Kerala (Preferred) Work Location: In person
