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Description
Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, dedicated to delivering top-notch services to our clients. Our mission is to empower businesses with cutting-edge technology and robust support systems. We prioritize customer satisfaction and foster a collaborative work environment that values expertise, integrity, and professional growth. We are committed to providing our team members with opportunities for personal development and career advancement while maintaining a culture of excellence and teamwork. Job Purpose Responsible for the daily operations of the Home Drives (H) and Share Folders (G, I) together with DSF management and global File Share infrastructure area, its delivery in accordance with customer Service Level Agreements and in line with industry best practice in support of on-going operations and projects. Support the OneDrive migrations and movements of data Act as a central point of contact within the File Servers migrations. Support migration to cloud technology and upgrades Windows 2003, 2008 Act as a central point of contact within the offshore area for Data Management for File Sharing and DSF links Help to define standards and policies for new and existing File Servers related technologies Provide 3rd level support for the File Services (FS) and have overview of supporting components (i.e. – AD, DFS, NetApp, Wintel, File Servers, etc.). Provide onboarding and trainings for 2nd level support Major Accountabilities Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service. Monitors, reviews and reports performance against the SLA/OLA service and/or portfolio. Implementation and post-installation responsibilities include technical consulting to user community and providing solutions to software problems. Support and be responsible for defined system administration activities on an allocated/defined system or environment. Support and improve system environment and services (sizing). Write all related documentation aligned with the GIS documentation Provide input to Service Level Agreements definition. Design configuration and administration in support of on-going projects. Execute change management activities. Supports the File Share Offshore Improvement Activities and recommends areas of improvement. Qualifications Bachelor’s degree in Computer Science or related field. Proven experience as a System Administrator or in a similar role. Strong knowledge of file share services and OneDrive administration. Experience with Active Directory management. In-depth understanding of network security principles. Proficient in troubleshooting technical issues. Familiarity with backup and recovery solutions. Experience in providing user support and training. Ability to create and maintain detailed documentation. Strong analytical and problem-solving skills. Knowledge of scripting languages (e.g., PowerShell). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on accuracy. Familiarity with cloud technologies and services. This position is based in India, and candidates should be prepared to work on-site to ensure seamless communication and collaboration with our teams. If you are a motivated individual with a passion for technology and a commitment to excellence, we encourage you to apply. Skills: backup solutions,file servers,file share services,active directory,backup and recovery solutions,one drive,components,customer,network security principles,active directory management,management,documentation,onedrive administration,scripting languages (e.g., powershell),system administration,communication,user support and training,network security,troubleshooting technical issues,cloud technologies,cloud Show more Show less
