Support Specialist (Technical Support with Salesforce)

0 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About InfoDesk www.infodesk.com

Infodesk is the leading enterprise intelligence management SaaS platform, serving the top 100 companies across global life sciences, government, professional, and investment services.InfoDesk s proprietary "Smarter Data" \technology gathers, normalizes, enriches, and summarizes content in real-time from external and internal sources to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks, and make confident data-driven strategic decisions.


Responsibilities:

Technical Support:

Customer Relationship Management

Issue Escalation and Collaboration:

internal stakeholders, ensuring efficient and effective communication throughout the resolution process.

Product Testing and Feedback:

in beta testing programs and provide valuable insights to help shape the product roadmap.

Continuous Improvement:

Salesforce Analyst:


Required Experience:

  • Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience in a customer-facing technical support role, preferably in the software industry.
  • Familiarity with IT service management principles, ticketing systems, and customer relationship management (CRM) tools.
  • Proficiency in troubleshooting software applications, networks, and operating systems.
  • Strong knowledge of database concepts, SQL queries, data analysis and Salesforce configurations
  • Understanding of web technologies (HTML, CSS, JavaScript), APIs, and integrations.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to nontechnical users.
  • Strong active listening skills and the ability to empathize with customers' concerns.

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