Support Specialist (Product Support)

0 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

About InfoDesk www.infodesk.com

Infodesk is the leading enterprise intelligence management SaaS platform, serving the top 100 companies across global life sciences, government, professional, and investment services. InfoDesk’ s proprietary "Smarter Data" \technology gathers, normalizes, enriches, and summarizes content in real-time from external and internal sources to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks, and make confident data-driven strategic decisions.


We are seeking a highly motivated and customer-focused Product Support Specialist to join our IT team.

As a Product Support Specialist, you will play a critical role in ensuring the success of our software products by providing exceptional technical support to our clients and internal stakeholders. You will serve as the primary point of contact for troubleshooting and resolving product-related issues, ensuring customer satisfaction, and driving continuous improvement.


Responsibilities:

Technical Support:


Customer Relationship Management:


Issue Escalation and Collaboration:


Product Testing and Feedback:

Continuous Improvement:


Salesforce Analyst:


Required Experience:

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience in a customer-facing technical support role, preferably in the software industry.
  • Familiarity with IT service management principles, ticketing systems, and customer relationship management (CRM) tools.
  • Proficiency in troubleshooting software applications, networks, and operating systems.
  • Strong knowledge of database concepts, SQL queries, data analysis and Salesforce configurations
  • Understanding of web technologies (HTML, CSS, JavaScript), APIs, and integrations.

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