Posted:15 hours ago|
Platform:
On-site
Full Time
As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services. You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations. You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction
Respond to and resolve client tickets using ConnectWise RMM and other support platforms.· Accurately document incidents, troubleshooting steps, and resolutions in the ticketing sys
chines· Monitoring storage ac
NextHire (Part of Algotale Group)
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