84 Nextiva Jobs

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence. Key Responsibilities Team Leadership & Development: Mentor, coach, and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle. Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features. Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers. Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics—always balancing innovation, security, and compliance. Operational Excellence: Instill DevOps principles—automation, CI/CD, observability, and on-call readiness—across teams. Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management. Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently. Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies. Qualifications Education: Bachelor’s in Computer Science, Engineering, or related field required; Master’s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems. Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions. Technical Expertise: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You’ve perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills. Operational Mindset: Experienced with DevOps practices, CI/CD pipelines, and a “you build it, you own it” philosophy. Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services. Preferred Experience in telecom, UCaaS, CCaaS, or contact center technology domains. Contributions to open-source real-time communications projects. Familiarity with integrating AI/ML in voice/video applications. Relevant certifications (AWS, CCNP, voice technology, etc.). Why Join Nextiva’s UCXM Platform Leadership? Shape the Future: Drive transformative communication experiences for global businesses and millions of users. Complex, Impactful Challenges: Lead teams solving at-scale, real-time distributed systems problems—delivering carrier-grade reliability, low latency, and high fidelity. Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices. Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a talented and experienced AI Product Manager to join our team. This is an exciting opportunity to work on cutting-edge AI projects and drive the development of innovative products that solve real-world problems. As an AI Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of AI-powered products. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for monitoring the performance of AI models, identifying areas for improvement, and driving continuous innovation. Key Responsibilities Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers. Collaborate with data scientists and engineers to develop AI models that meet product requirements and deliver business value. Monitor the performance of AI models, identify areas for improvement, and drive continuous innovation. Ensure that AI models are ethical and bias-free and comply with relevant regulations and standards. Manage & drive AI product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation. Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed. Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads. Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members. The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction. Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes. Participate in ideation and discovery sessions for product initiatives and features. Product Design, Product Research, Product Marketing and Product Managers drive these sessions. Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience. Analyze data to track product performance, identify trends, and make data-driven decisions. Identify and communicate potential issues with priorities or sprints to product leadership. Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this. Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication. Work closely with Customer support; help write how to articles and run book creation. Support internal and external training efforts. Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment. Qualifications Bachelor’s degree in computer science, Engineering, Business, or a related field Master's degree preferred 6+ years of experience in product management in AI or related fields Strong understanding of AI concepts, algorithms, and machine learning models Experience working with data scientists, engineers, and other technical teams Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product Ability to effectively communicate and manage multiple competing priorities Training and presentation experience with stakeholders or coworkers Experience working closely with stakeholders to deliver high profile product features Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks Strong interpersonal, collaboration, and organizational skills Leadership, ownership, conflict resolution and accountability must be strengths Excellent time and project management skills Ability to work in a fast paced, rapidly changing environment Excellent written, verbal, and presentation skills High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Technical Lead to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva's next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management. Key Responsibilities: Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva's products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor's degree in computer science, Software Engineering, or a related field (required). A Master's degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Software Engineering Experience: 8+ years of professional software development experience, including at least 5+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Technical Lead to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management. Key Responsibilities Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Software Engineering Experience: 8+ years of professional software development experience, including at least 5+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a passionate and experienced Staff Engineer to spearhead our growing development team. In this leadership role, you'll play a pivotal role in driving innovation and excellence across our software engineering efforts. Who You Are You are a seasoned software engineer with a proven track record of success in building and leading high-performing teams. You possess a blend of technical expertise, strong leadership skills, and a passion for building elegant and efficient software solutions. What You'll Do Technical Expertise: Bring in the best practices for writing high quality (bug free and acceptable performance), reliable, maintainable software. Architect and Design: Lead the design and architecture of complex software systems/problem, ensuring scalability, maintainability, and security. High impact work and excellence delivered: Champion a culture of continuous improvement, driving efficient development processes and high-quality code delivery. Make a positive impact in team's output by mentoring and coaching younger members, helping out and unblock people to achieve the objectives. Hands-on Problem Solving: Tackle intricate technical challenges and provide effective solutions. Communication & Collaboration: Lead by example with clear and concise communication. Collaborate effectively with stakeholders across various teams. Technical Skills Proven experience as a Software Engineer with a minimum of 10+ years of experience ⁠Strong understanding of system design principles (CAP theorem, PACELC, USL, Consistency, Hashing, Sharding, Partitioning etc) especially how to tackle functional and non-functional requirements like scaling, security, reliability In-depth knowledge of modern software development methodologies (Agile, DevOps) Delivering high quality software with best practices like SOLID, Base Paradigm, design patterns, different architectural styles Expertise in building RESTful web applications using Java 11+ and Spring Framework Advanced understanding with tools like Maven, Gradle, Git, Docker, Kubernetes, and cloud platforms (GCP) is highly desired Deep Experience in at least one of MySQL/Postgres/MongoDB, caching solutions (Redis) is desired Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking a hands on, experienced, and visionary Engineering Manager to lead our AI Agents team within the Data & Intelligence Platform group. You will be responsible for leading a team that develops intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Key Responsibilities Team Leadership & Development: Lead, mentor, and grow a team of AI Software Engineers. Foster a culture of innovation, collaboration, and continuous learning. Provide technical guidance and career development support. Technical Oversight: Oversee the design, development, and deployment of AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Ensure delivery of high-quality, scalable, and reliable features. Guide the integration of NLP, speech recognition, and large language models into production systems. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Cross-Functional Collaboration: Partner and collaborate across the product organization to define the roadmap for AI agent capabilities. Translate business goals into technical strategies and execution plans. Innovation & Thought Leadership: Stay current with advancements in AI, machine learning, and multimodal interaction systems. Drive innovation by evaluating and adopting emerging technologies. Qualifications Education & Experience: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. Proven track record in AI/ML product development. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Leadership Skills: Demonstrated ability to lead high-performing engineering teams. Strong project management, communication, and stakeholder engagement skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking bright and talented individuals for a Principal Software Engineer position to join our expanding development team. This position is responsible for helping to drive technology efforts which may include architectural design, supporting existing applications, new application development, application testing, and user support. This developer will work with a growing team and help develop new systems from the ground up, as well as support existing applications. A commitment to collaborative problem solving, sophisticated design, and quality product is essential. As a Principal Software Engineer, you will assist in the development, implementation and management of technology-based business solutions to improve our product offerings. You will assist in the design, coding, testing, and implementation of software applications to meet both functional and technical requirements. The responsibilities of a Principal Engineer range from: designing systems; writing, developing, testing, and reviewing code; supporting existing applications; liaising with end users to fix defects, find solutions, and test them; adding functionality to applications by designing and implementing solutions; and more. Key Responsibilities Lead Software Delivery Across Teams: Collaborate with and guide one or more development teams to build and ship software solutions that solve complex, high-impact customer problems. Influence Strategic Technical Decisions: Play a critical role in driving architectural direction, technology selection, and long-term technical strategy across the engineering organization. Design and Develop Scalable Systems: Build robust, RESTful web applications and design highly available distributed systems that support real-time business communications at scale. Architect End-to-End Solutions: Tackle complex, cross-cutting challenges that span multiple services and architectural layers, ensuring cohesive and maintainable solutions. Embrace Cutting-Edge Technology: Leverage modern tools, patterns, and platforms to create scalable, resilient, and fault-tolerant systems that align with cloud-native principles. Shape the Technical Roadmap: Contribute to and help define the engineering roadmap, ensuring alignment with business goals, platform evolution, and industry best practices. Drive Customer-Centric Development: Work closely with the product management team to deeply understand user needs, prioritize features, and deliver value through thoughtful, customer-focused design. Champion Quality and Maintainability: Deliver testable, well-structured, and maintainable code while fostering a culture of engineering excellence and continuous improvement. Continuously Learn and Innovate: Stay ahead of emerging technologies and development practices, and foster an environment where learning and experimentation are encouraged. Required Skills & Expertise 10+ years of professional software development experience with a strong emphasis on Java-based systems , backend architecture, and cloud-native service design. Deep expertise in RESTful API design , microservices architecture , and scalable distributed systems . Extensive hands-on experience with: Java (11+) , Spring Boot , JPA/Hibernate Kafka , Redis , and both SQL (Postgres, MySQL) and NoSQL (MongoDB) databases Proficiency with modern build and package managers including Maven , Gradle , npm , and pip . Strong understanding of CI/CD practices , including pipeline creation, blue/green and canary deployments. Solid experience with distributed caching , performance tuning , and latency optimization . Familiarity with automated testing frameworks such as JUnit , TestNG , Mockito , and related testing strategies (unit, integration, regression). In-depth understanding of object-oriented design , design patterns , and enterprise architectural principles . Proficient with Linux/Unix-based systems , scripting tools, and command-line utilities. Strong focus on secure coding best practices , with experience in data protection, secure APIs, and access control. Demonstrated success in leading multi-team initiatives , implementing architectural improvements, and adopting new technologies at scale. Bonus Qualifications Industry experience in UCaaS/CCaaS , real-time communications, or VoIP platforms involving SIP , WebRTC , or RTP . Experience with observability tools like Datadog Familiarity with Domain-Driven Design (DDD) , hexagonal architecture , and event sourcing . Contributions to open-source projects , engineering blogs , or technical conference speaking . Preferred Experience & Technical Stack Core Technologies Languages & Frameworks: Java, Spring Boot, GraphQL (preferred), SQL Cloud & Platform Tools: Docker, Kubernetes, GCP Artifact Registry, GCP Storage, GCP Vertex AI Messaging & APIs: Kafka, REST APIs Data & Storage: Postgres, MongoDB, BigQuery, Redis, ElasticSearch Build, Deploy & CI/CD: Git, Gradle, GCP GCloud, Kubernetes, Artifact Registry/Artifactory Scripting & OS Tools: Bash, Unix/Linux command-line Microservice Lifecycle Experience Creating microservices with Spring Boot and well-structured RESTful APIs Building services using Git , Gradle , Docker , GCloud Deploying services via Kubernetes , GCP Artifact Registry , and GCloud deployment pipelines Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a Site Reliability Engineer to enhance, support, and troubleshoot our SaaS platform. We're looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. The skillset is typically somewhere between a web developer and system administrator, a bit of a generalist with the ability to dig deep when necessary. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must. Key Responsibilities Triage, troubleshoot, and fix production problems in every layer of the stack Design, develop, improve, and tune logging, monitoring, and alerting Identify manual work, document the fix in the form of a runbook, then automate it away Write software to improve reliability and recoverability of production systems Perform and automate system administration tasks Participate in on-call rotation supporting production systems Qualifications Bachelors degree in Computer Science or related field, or equivalent work experience Competencies 0-2 years of software development experience 0-2 years of Linux system administration experience 0-2 years of performance engineering experience Experience working with RESTful APIs Experience troubleshooting complex systems Experience working with source control Familiarity with containerization and container orchestration Familiarity with front-end technologies Familiarity with application performance monitoring Familiarity with relational databases and SQL Familiarity with microservice environments and distributed systems Ability to clearly communicate technical concepts Working knowledge of general SRE concepts and DevOps principles Nice to have Datadog Opsgenie Atlassian Suite (Jira, Confluence, BitBucket) Java/Spring Python Javascript/React SQL Ansible Jenkins Tomcat Git Redis RabbitMQ Splunk/Kibana Terraform Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using an assistive device and/or team lift. Requires significant use of a personal computer, phone, and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs the ability to communicate effectively through reading, writing, and speaking in person or on the telephone. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-MK1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The ERP Cloud Technical resource should have strong experience in designing and developing integrations. Expertise in Oracle Integration Cloud (OIC), reporting and Fusion Cloud ERP is required. Serving as the subject matter expert (SME) for resolving technical issues related to OIC integrations and ERP Cloud. Job Duties/Responsibilities Integration Development: Developing OIC (Oracle Integration Cloud) integrations for Oracle Fusion Cloud ERP Financials application implementation to process On-prem source systems interfaces feed. Oracle Fusion Modules Expertise: Maintain a strong understanding of Oracle Fusion modules (AP, AR, INV, OM, GL, Subscription Management, Customer Management) along with knowledge of relevant tables, APIs, and interfaces. Database Management: Utilize extensive knowledge of database structures for ERP/Oracle Cloud (Fusion) and demonstrate proficiency in Oracle Database SQL and PL/SQL. Reporting Development: Strong experience in Oracle BI Publisher Reports (BIP), OTBI and Business Intelligence Cloud Connector (BICC) to extract data from Oracle Cloud ERP application Web Services Integration: Utilize REST and SOAP web services proficiently for system integrations. Technical Support & Troubleshooting: Provide comprehensive technical support and troubleshooting for OIC and Oracle Fusion applications resolving issues promptly. Project Implementation: Involved in at least 3 end-to-end cloud SaaS/PaaS implementation projects. Communication Skills: Excellent verbal and written communication abilities for effective collaboration with stakeholders. Adaptability: Ability to quickly learn new technologies and adapt to changing project requirements. Problem-Solving: Strong problem-solving skills to identify issues and develop effective solutions. Team Collaboration: Experience working collaboratively within cross-functional teams to achieve project goals. Qualifications Bachelor’s or Master’s qualification in a technology-related discipline. At least 5 years of experience in implementing Oracle Fusion, with a focus on Finance and SCM modules. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking an experienced and highly motivated Channel Marketing Partner to drive our partner ecosystem's growth and success. As the primary contact point for all solution partners, you will play a crucial role in cultivating strong connections with executive management teams and field teams at partner companies, fostering revenue-focused relationships. With your expertise in partner recruitment, enablement, sales coaching, and channel marketing, you will work collaboratively with internal departments to ensure seamless assistance for partners and customers. Your contribution to revenue generation and consistent quote attainment will be pivotal in achieving our regional business goals. Key Responsibilities Establishing productive, professional relationships with key personnel in partner accounts Recruiting, educating, and nurturing channel partners to achieve success Coordinating the involvement of company personnel, including support, service, technical and management resources to meet partner performance objectives and partner expectations Meeting assigned targets for profitable sales volume and strategic objectives in partner accounts Proactively leading a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship Proactively assessing, clarifying, and validating partner needs on an ongoing basis Selling through partner organizations to end users in coordination with partner sales resources Managing potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement Leading solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel Ensuring partner compliance with partner agreements Driving adoption of company programs among assigned partners Proactively recruiting new qualifying partners Qualifications 5+ years’ of demonstrated experience in channel partner recruitment and management, with a telecommunications product Extensive network of channel partners within the assigned territory Documented success of bring on new channel partners to an organization Proof of quota attainment and meeting performance objectives Advanced understanding of CX and Contact Centre solutions Bachelor’s degree in Business or equivalent combination of education and related work experience Excellent communication skills, including the ability to exercise assertiveness to influence others to create desired sales results Ability to prioritize and handle multiple tasks Strong organization skills with superior attention to detail, adaptability and quick thinking Excellent presentation skills Ability to follow directions from a remote manager/leader. Ability to travel up to 50% of the time, at times on short notice Intermediate to Advanced Microsoft Word, Excel, Access, and PowerPoint skills Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking an experienced and highly motivated Channel Marketing Partner to drive our partner ecosystem's growth and success. As the primary contact point for all solution partners, you will play a crucial role in cultivating strong connections with executive management teams and field teams at partner companies, fostering revenue-focused relationships. With your expertise in partner recruitment, enablement, sales coaching, and channel marketing, you will work collaboratively with internal departments to ensure seamless assistance for partners and customers. Your contribution to revenue generation and consistent quote attainment will be pivotal in achieving our regional business goals. Key Responsibilities Establishing productive, professional relationships with key personnel in partner accounts Recruiting, educating, and nurturing channel partners to achieve success Coordinating the involvement of company personnel, including support, service, technical and management resources to meet partner performance objectives and partner expectations Meeting assigned targets for profitable sales volume and strategic objectives in partner accounts Proactively leading a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship Proactively assessing, clarifying, and validating partner needs on an ongoing basis Selling through partner organizations to end users in coordination with partner sales resources Managing potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement Leading solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel Ensuring partner compliance with partner agreements Driving adoption of company programs among assigned partners Proactively recruiting new qualifying partners Qualifications 5+ years’ of demonstrated experience in channel partner recruitment and management, with a telecommunications product Extensive network of channel partners within the assigned territory Documented success of bring on new channel partners to an organization Proof of quota attainment and meeting performance objectives Advanced understanding of CX and Contact Centre solutions Bachelor’s degree in Business or equivalent combination of education and related work experience Excellent communication skills, including the ability to exercise assertiveness to influence others to create desired sales results Ability to prioritize and handle multiple tasks Strong organization skills with superior attention to detail, adaptability and quick thinking Excellent presentation skills Ability to follow directions from a remote manager/leader. Ability to travel up to 50% of the time, at times on short notice Intermediate to Advanced Microsoft Word, Excel, Access, and PowerPoint skills Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management. We are seeking a Technical Lead to drive the evolution of the Simplify360 suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Communicate regularly with stakeholders, project managers, quality assurance teams, and other developers regarding progress on tasks assigned. Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs Develop and oversee testing schedules in client server environment, addressing various browsers and devices to ensure that content is displayed as intended Produce quality code, raising the bar for team performance and speed Write code and tests, build prototypes, resolve issues, and profile and analyze bottlenecks Design robust APIs Optimize code for performance and scalability Requirements Basic Qualifications 9+ Years of relevant experience in building Java, Springboot, Microservices based applications from scratch Excellent foundation in computer science, algorithms Excellent in writing loosely coupled code in Java, Spring, Springboot, Service Oriented Architecture (SOA) designs/ Microservices Knowledge of Docker and K8 is a plus Database (SQL & NoSQL) Knowledge on CICD Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing projects Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Our Talent Acquisition (TA) team operates strategically to identify, attract and assess top talent for the organization; bringing innovative recruiting strategies to life in order to support the growing needs of the business. Our team is composed of forward thinking, motivated people who bring a unique way of thinking to tackle challenges. In this role you’ll be responsible for – but not limited to – recruiting top Product & Engineering talent for the organization. You must be a builder who thrives in a learning environment – unafraid to try new things, embrace new ideas, and welcome suggestions for how we can continue to improve our processes and best practices. You will partner closely with tech leaders to drive initiatives that enhance our efforts to attract, recruit, and retain top tech talent. Our Talent Acquisition team is not a typical corporate recruiting team. We are efficient, agile, and results oriented. Nextiva operates at a rapid pace, requiring us to remain proactive and ahead of the curve. What You’ll Do Own Full-Cycle Hiring: Drive the full recruitment lifecycle for a wide range of technical roles, across engineering, product, data, and infrastructure teams - as a highly autonomous individual contributor. May also recruit on non-technical roles occasionally. Take full accountability for delivering high-quality hires that align with business goals and timelines Collaborate with hiring managers and leaders to understand business needs and create effective sourcing and hiring strategies Provide a world-class experience to candidates and hiring teams through consistent communication, high-touch engagement, and structured interview processes Be a Strategic Talent Advisor Play a highly strategic and impactful role in the buildout of our Centers of Excellence in Bangalore and Chennai Act as a consultative partner to hiring managers on hiring decisions, role scoping, market dynamics, and interview best practices Influence with data: deliver insights on pipeline health, sourcing effectiveness, hiring velocity, and competitive trends Collaborate on market mapping and building talent intelligence especially for niche roles and emerging tech functions Source & Pipeline Top Talent Drive proactive sourcing strategies using tools such as LinkedIn Recruiter, GitHub, Stack Overflow, X-ray search, and your personal network Develop and nurture relationships with local Universities and other mutually beneficial partners and organizations Build and nurture long-term talent pipelines for evergreen and hard-to-fill roles Represent the brand authentically in the market and cultivate relationships with passive talent Establish and maintain partnerships with third-party recruiters and staffing agencies to effectively meet hiring objectives when necessary Operational Excellence Drive consistency and quality across hiring processes while maintaining a strong focus on candidate experience and DEI Partner with coordination and operations teams to ensure streamlined scheduling, feedback collection, and compliance Ensure the in-house applicant tracking system is always used diligently and kept up to date You’re an Amazing fit if you have the following: 5+ years of full cycle recruiting experience, with a strong focus on technical hiring across engineering, data, product, and infrastructure functions Bachelor's or master's degree in human resources, business, or related field Proven ability to lead and execute searches for technical talent at all levels, including Staff, Principal Engineers, and Engineering Managers in dynamic or scaling companies Experience recruiting Sales talent a strong plus Deep understanding of technical concepts and role requirements (e.g., AI/ML, backend, frontend, full-stack, cloud, DevOps, systems architecture) Demonstrated success in identifying and hiring talent from top-tier product companies, high-growth startups, or elite engineering teams Extensive sourcing expertise with a proven ability to engage passive, high-quality candidates through strategic outreach and innovative techniques, leveraging tools like LinkedIn Recruiter and advanced Boolean/X-ray search methods Strong partnership skills, with a proven track record of influencing and advising engineering and product leaders throughout the hiring lifecycle Proficiency in managing structured, data-driven recruiting processes while delivering speed and hiring quality at scale Skilled in using recruiting data and market intelligence to shape decisions, report progress, and optimize outcomes Exceptional written and verbal communication skills; ability to represent the brand authentically to top technical talent Strong analytical mindset with experience using data to drive decisions and measure performance Excellent communication and interpersonal skills, with a commitment to a positive candidate and hiring manager experience Self-starter with a hands-on, get-it-done attitude, comfortable operating independently in a fast-paced environment Proficiency in Applicant Tracking Systems (ATS) - Greenhouse is a plus Ability to work in a hybrid working environment out of one of Nextiva’s India Offices: Bangalore: Wilshire III by MFAR, 3rd Floor, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048 Chennai: coming soon! Flexibility to attend meetings outside of normal working hours with Hiring Managers, TA leadership and peers based in the United States Ability to travel occasionally to Nextiva India’s locations and/or other recruiting events Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Our Talent Acquisition (TA) team operates strategically to identify, attract and assess top talent for the organization; bringing innovative recruiting strategies to life in order to support the growing needs of the business. Our team is composed of forward thinking, motivated people who bring a unique way of thinking to tackle challenges. In this role you'll be responsible for – but not limited to – recruiting top Product & Engineering talent for the organization. You must be a builder who thrives in a learning environment – unafraid to try new things, embrace new ideas, and welcome suggestions for how we can continue to improve our processes and best practices. You will partner closely with tech leaders to drive initiatives that enhance our efforts to attract, recruit, and retain top tech talent. Our Talent Acquisition team is not a typical corporate recruiting team. We are efficient, agile, and results oriented. Nextiva operates at a rapid pace, requiring us to remain proactive and ahead of the curve. What you'll do: Own Full-Cycle Hiring: Drive the full recruitment lifecycle for a wide range of technical roles, across engineering, product, data, and infrastructure teams - as a highly autonomous individual contributor. May also recruit on non-technical roles occasionally. Take full accountability for delivering high-quality hires that align with business goals and timelines Collaborate with hiring managers and leaders to understand business needs and create effective sourcing and hiring strategies Provide a world-class experience to candidates and hiring teams through consistent communication, high-touch engagement, and structured interview processes Be a Strategic Talent Advisor: Play a highly strategic and impactful role in the buildout of our Centers of Excellence in Bangalore and Chennai Act as a consultative partner to hiring managers on hiring decisions, role scoping, market dynamics, and interview best practices Influence with data: deliver insights on pipeline health, sourcing effectiveness, hiring velocity, and competitive trends Collaborate on market mapping and building talent intelligence especially for niche roles and emerging tech functions Source & Pipeline Top Talent: Drive proactive sourcing strategies using tools such as LinkedIn Recruiter, GitHub, Stack Overflow, X-ray search, and your personal network Develop and nurture relationships with local Universities and other mutually beneficial partners and organizations Build and nurture long-term talent pipelines for evergreen and hard-to-fill roles Represent the brand authentically in the market and cultivate relationships with passive talent Establish and maintain partnerships with third-party recruiters and staffing agencies to effectively meet hiring objectives when necessary Operational Excellence: Drive consistency and quality across hiring processes while maintaining a strong focus on candidate experience and DEI Partner with coordination and operations teams to ensure streamlined scheduling, feedback collection, and compliance Ensure the in-house applicant tracking system is always used diligently and kept up to date You're an Amazing fit if you have the following: 5+ years of full cycle recruiting experience, with a strong focus on technical hiring across engineering, data, product, and infrastructure functions Bachelor's or master's degree in human resources, business, or related field Proven ability to lead and execute searches for technical talent at all levels, including Staff, Principal Engineers, and Engineering Managers in dynamic or scaling companies Experience recruiting Sales talent a strong plus Deep understanding of technical concepts and role requirements (e.g., AI/ML, backend, frontend, full-stack, cloud, DevOps, systems architecture) Demonstrated success in identifying and hiring talent from top-tier product companies, high-growth startups, or elite engineering teams Extensive sourcing expertise with a proven ability to engage passive, high-quality candidates through strategic outreach and innovative techniques, leveraging tools like LinkedIn Recruiter and advanced Boolean/X-ray search methods Strong partnership skills, with a proven track record of influencing and advising engineering and product leaders throughout the hiring lifecycle Proficiency in managing structured, data-driven recruiting processes while delivering speed and hiring quality at scale Skilled in using recruiting data and market intelligence to shape decisions, report progress, and optimize outcomes Exceptional written and verbal communication skills; ability to represent the brand authentically to top technical talent Strong analytical mindset with experience using data to drive decisions and measure performance Excellent communication and interpersonal skills, with a commitment to a positive candidate and hiring manager experience Self-starter with a hands-on, get-it-done attitude, comfortable operating independently in a fast-paced environment Proficiency in Applicant Tracking Systems (ATS) - Greenhouse is a plus Ability to work in a hybrid working environment out of one of Nextiva's India Offices: Bangalore: Wilshire III by MFAR, 3rd Floor, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048 Chennai: coming soon! Flexibility to attend meetings outside of normal working hours with Hiring Managers, TA leadership and peers based in the United States Ability to travel occasionally to Nextiva India's locations and/or other recruiting events Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is building a next-generation voice and video platform to power our Unified Communications (UCaaS) and Contact Center (CCaaS) products. This platform blends open-source components with in-house innovation to deliver carrier-grade quality and 99.999% uptime. We need a Software Engineer to drive development of real-time voice/video services, enhancing call quality and reliability and enabling AI-powered voice features on our unified customer experience (UCXM) platform. You will work on everything from media servers and audio processing to cloud deployment, ensuring our system is scalable, secure, and high performing. We operate with a DevOps culture – engineers own their code from development through production. Key Responsibilities Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC. Implement features like call setup, conferencing, transfers, and recording with a focus on efficiency and reliability. Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio. This includes noise suppression, echo cancellation, jitter buffer optimization, and voice activity detection to ensure crystal-clear, uninterrupted communication even on poor networks. Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc.). Optimize codec configurations and adapt bitrates on the fly based on network conditions to balance quality and bandwidth. Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities into the platform. Enable AI voice agents to participate in calls by streaming audio to AI services and injecting synthesized speech responses. Manage conversation flow between humans and AI (handling interruptions, timing responses) to make interactions feel natural. Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers) for deployment on Kubernetes. Implement high-availability strategies (clustering, failover) across global data centers so that the platform achieves five-9s uptime with no downtime for maintenance. Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end. Minimize call setup times and audio latency through efficient coding (C/C++ for media processing) and system optimizations. DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime. Write comprehensive automated tests (unit, integration, load) for your features. Participate in on-call rotation to troubleshoot and resolve production issues in real time, and implement lasting solutions to prevent recurrence. Collaboration: Work closely with Product Managers, front-end teams, AI/ML team and with network engineers. Qualifications Real-Time Communications: 5+ years of experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, G.711, etc.) and improving call quality under varying network conditions. Strong Coding Skills: Proficiency in C/C++ for high-performance, multi-threaded systems programming. Experience writing efficient, low-latency code (lock-free structures, memory management). Additionally, skilled with a higher-level language like Go or Java for building microservices and control logic. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You’ve perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Security & Compliance: Basic understanding of securing voice communications (TLS, SRTP) and safeguarding customer data (GDPR, HIPAA considerations for call recordings, etc.). Designs solutions with privacy and security best practices in mind. DevOps Mindset: Comfortable using CI/CD, infrastructure-as-code, and logging/monitoring tools. Willing to take ownership of code in production – debugging live issues, optimizing resource usage, and responding to incidents. Team Player: Excellent collaboration and communication skills. Experience working in Agile teams. Ability to clearly document designs and mentor others. A proactive attitude to problem-solving and an enthusiasm for continuous learning in the fast-evolving communications and AI field. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking bright and talented individuals for a SDK Software Engineer position to join our expanding development team. As a SDK Software Engineer, you will assist in the development, implementation and management of technology-based business solutions to improve our product offerings. You will assist in the design, coding, testing, and implementation of software applications to meet both functional and technical requirements. The responsibilities of a SDK Software Engineer range from: designing systems; writing, developing, testing, and reviewing code; supporting existing applications; liaising with end users to fix defects, find solutions, and test them; adding functionality to applications by designing and implementing solutions; and more. The SDK Team is responsible for the components of our software stack that we ship to our customers. These include client libraries for our REST API, CLI Tools, libraries embedded in customer applications (e.g. the Android SDK), and associated tooling and resources. Understanding how to better serve our developers is part of the work we do in the SDK Team. What You'll Do Solving challenging business use-cases in a project with elegant, readable code and clear tests Developing prototypes and analyzing user needs and software requirements to determine feasibility of design within time and cost constraints Crafting APIs that are both robust and easy to use for a wide range of use cases Engaging with developers on GitHub, troubleshooting customer issues, and developing or directing software system testing or validation procedures, programming, or documentation Researching ecosystem trends, upstream software changes, and deepening domain knowledge What You'll Bring At least 4 years of experience working as a software engineer Deep experience with developing applications for one or more of the following platforms: Android, iOS, Web, Unity, .Net/Xamarin, React Native, Flutter, Cordova Comfortable working in a distributed team with autonomy Passion for building tools for frontend developers Experience interacting with RESTful and RPC APIs Interest in working with a diverse group of polyglot codebases (TypeScript, JavaScript, React, Vue, Angular, and more) Preferred Skills And Experience Experience writing SDKs, Client Libraries, or other Developer Tools Broad knowledge of development environments Active engagement with a developer community Enjoys interacting with a developer ecosystem and is experienced in leveraging empathy for making better developer products Experience with Web RTC using verto for FreeSwitch Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is hiring a Sr. Product Manager to lead packaging strategy and usage-based billing for our Unified Customer Experience Management (UCXM) platform. This role will focus on how we monetize and meter customer interactions across channels including voice, SMS, live chat, messaging apps, and AI capabilities like transcription and summarization. This is a cross-functional position that partners closely with IT, Finance, Engineering, and Product stakeholders across our UCXM portfolio. You’ll define and deliver scalable systems for packaging, entitlements, usage metering, and billing across a complex set of offerings. What You’ll Do Define and evolve packaging strategies across tiers, usage-based plans, and feature entitlements for all interaction types. Drive roadmap and execution for our billing platform—metering infrastructure, billing APIs, usage dashboards, and admin tooling. Align with IT and Finance teams to integrate metering and billing into internal systems and ensure accurate invoicing and reporting. Partner with UCXM product teams to ensure new features are priced and packaged appropriately and contribute to monetization goals. Build admin and self-serve experiences that help customers understand what they’ve purchased, how they’re using it, and where they can grow. Collaborate with Product Marketing to communicate packaging and pricing clearly to internal teams and customers. Own metrics related to adoption, expansion, revenue realization, and billing support tickets. Work closely with engineering and data teams to ensure accuracy, reliability, and scalability of usage tracking and billing services. What We’re Looking For 8+ years of product management experience in SaaS, with significant time spent on pricing, packaging, billing, or monetization systems. Strong technical foundation and experience working on metering, entitlements, or billing platforms. Familiarity with usage-based pricing models, API consumption, digital communications, or AI-powered services. Experience building user provisioning flows, usage dashboards, and self-serve admin tools. Ability to navigate cross-functional alignment across IT, Finance, Engineering, and Product stakeholders. Excellent written and verbal communication skills—able to translate technical concepts for business stakeholders. Bonus: experience in PLG, success-based pricing, or hybrid monetization models. Why This Role Matters Our platform supports millions of conversations every day, across every channel customers use. As we continue to scale, we need a powerful and flexible billing engine to match. This role is central to making our platform scalable, sustainable, and aligned to customer value. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We’re looking for an experienced Engineering Manager to lead backend and data platform teams building the next generation product. You will be responsible for leading the development of Java-based services , ETL pipelines , and data infrastructure that power mission-critical features like scheduling, labor forecasting, time tracking, and analytics. You’ll collaborate closely with product, data science, and infrastructure teams to ensure our systems are scalable, reliable, and data-driven — enabling our customers to optimize workforce operations in real time. Key Responsibilities Lead a team of backend and data engineers responsible for: Building and maintaining Java microservices (Spring Boot) for WFM features. Designing and scaling ETL pipelines, data ingestion, and data lake components. Supporting reporting, analytics, and forecasting models with high-quality datasets. Define and evolve the architecture for data processing, streaming, and batch workloads using tools like Apache Kafka, Airflow, AWS Glue, or Spark. Collaborate with Product Managers and Data Analysts to turn business requirements into scalable data solutions. Drive engineering best practices in CI/CD, code quality, observability, and data governance. Mentor engineers, foster a strong team culture, and support career growth through coaching and feedback. Work cross-functionally with QA, DevOps, and InfoSec to ensure compliance, scalability, and performance. Required Qualifications 7+ years of backend software engineering experience, with at least 3+ years in engineering leadership roles. Strong hands-on experience with Java (Spring Boot) and microservice architecture. Proven experience managing ETL workflows, data pipelines, and distributed data processing. Knowledge of relational and analytical databases (e.g., PostgreSQL, Redshift, Snowflake). Experience with event streaming platforms (Kafka, Kinesis, or similar). Cloud-native development experience with AWS, GCP, or Azure. Familiarity with data warehousing, schema evolution, and data quality best practices. Solid understanding of Agile development methodologies and team management. Preferred Qualifications Experience with observability tools like Prometheus, Grafana, or Datadog. Exposure to ML/forecasting models for labor planning is a plus. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled Backend Software Engineer to join our engineering team. As a Backend Software Engineer , you will be responsible for designing, developing, and maintaining robust and scalable backend systems. You will play a critical role in shaping the architecture of our products and mentoring junior engineers. Responsibilities: Design, develop, and maintain backend services and APIs Collaborate with frontend and mobile teams to deliver end-to-end solutions Optimize application performance and scalability Write clean, well-structured, and maintainable code Participate in code reviews and provide constructive feedback Identify and implement process improvements Mentor and guide junior engineers Qualifications: Proven experience as a Software Engineer with a minimum of 4+ years of experience In-depth knowledge of modern software development methodologies (Agile, DevOps) Expertise in building RESTful web applications using Java 8+ and Spring Framework Strong proficiency in SQL and experience with databases like MySQL and Postgres Expert in Java (Java 8+), Spring Boot, REST APIs Strong SQL and experience with analytics tools (Power BI, Tableau, or similar) Familiarity with Kafka, microservices architecture Cloud experience (AWS, GCP, or Azure) Data modeling and ETL concepts Familiarity with caching solutions like Redis Solid understanding of system design principles and architecture Experience with distributed systems is a plus Knowledge of cloud platforms (AWS, GCP, Azure), Docker, and Kubernetes is a plus Strong problem-solving and debugging skills Excellent communication and collaboration skills Degree in mathematics or computer science preferred Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing projects Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We're seeking a Technical Lead. The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management. Responsibilities Design and code the excellent workflow, features, or modules Tackle challenging engineering and product problems, create solutions to customer's Create new ideas with our design teams to continually iterate on the Work cross-functionally to evaluate the relative importance of and need for product Working and learning with engineering peers, management, and product Design, implement and deliver Stand-Alone and REST based API solutions that meet the product Take ownership of modules from design to implementation and Requirements Basic Qualifications Strong programming skills in Core Java 5+ years of practical experience in building enterprise products Strong competency in server-side architectures Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor’s degree in computer science or related field Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines. Multi-tasking, managing multiple tasks Attention to detail. Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing projects. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability. System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms. Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues. Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications. Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment. Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes. Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience. Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements. Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues. Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications. Qualifications Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems. Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol). Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio. Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS. Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation. Experience with SQL and NoSQL databases for managing voice data. Understanding of WebRTC and web-based communication protocols is a plus. Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders. Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions. Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications. Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines. Exposure to BroadSoft or BroadWorks platforms. Familiarity with SIP trunks, media gateways, and IVR systems. Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency). Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

About the Company We are a forward-thinking technology company dedicated to delivering innovative solutions that empower businesses to thrive in the digital age. Our mission is to harness the power of cloud computing and AI to drive efficiency and productivity while fostering a culture of collaboration and continuous improvement. About the Role As an L1 Support Engineer, you will be the first point of contact for technical support, ensuring smooth IT system operations. You’ll handle troubleshooting, proactive monitoring, and collaborate with L2/L3 teams for escalations. Leverage AI-powered tools and automation to boost support efficiency and client satisfaction. Key Responsibilities Manage and resolve tickets via ConnectWise RMM and PSA; document issues and resolutions accurately. Assist with onboarding/offboarding and support Microsoft 365 & Google Workspace environments. Perform basic Azure tasks including VM management, storage monitoring, AVD support, and Entra ID access management. Troubleshoot Windows Server/Desktop issues, network basics (IP, DNS), and connectivity problems. Monitor infrastructure health and maintain systems including antivirus (SentinelOne, CrowdStrike), backups (Datto, MSP360), printers, email, VoIP (8x8, Nextiva), and web hosting (Kinsta). Support email security (Proofpoint) and security awareness initiatives (KnowBe4). Provide basic VMware environment support and escalate complex issues. Use AI and automation tools (PowerShell, AI copilots, Power Automate) to enhance support workflows. Required Skills & Qualifications 3–5 years of IT support experience. Hands-on with ConnectWise RMM/PSA, EDR antivirus, backup solutions. Proficient in Windows Server/Desktop, Microsoft 365, Azure support. Basic networking knowledge (TCP/IP, DNS, DHCP). Familiarity with AI-based support tools and automation. Strong communication, problem-solving, and time-management skills. Bachelor’s degree or equivalent; relevant certifications (CompTIA, Microsoft) preferred. Why Join Analytix Business Solutions? Great Place to Work Certified AI Technology Driven Organization Work with US Clients for global exposure Equal Opportunity Statement We are committed to creating a diverse and inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva's next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Key Responsibilities Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva's products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. A I Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor's degree in computer science, Software Engineering, or a related field (required). A Master's degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Software Engineering Experience: 5+ years of professional software development experience, including at least 2+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. C loud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-HYBRID

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Key Responsibilities Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Software Engineering Experience: 5+ years of professional software development experience, including at least 2+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled Backend Software Engineer to join our engineering team. As a Backend Software Engineer , you will be responsible for designing, developing, and maintaining robust and scalable backend systems. You will play a critical role in shaping the architecture of our products and mentoring junior engineers. Responsibilities Design, develop, and maintain backend services and APIs Collaborate with frontend and mobile teams to deliver end-to-end solutions Optimize application performance and scalability Write clean, well-structured, and maintainable code Participate in code reviews and provide constructive feedback Identify and implement process improvements Mentor and guide junior engineers Qualifications Proven experience as a Software Engineer with a minimum of 4+ years of experience In-depth knowledge of modern software development methodologies (Agile, DevOps) Expertise in building RESTful web applications using Java 8+ and Spring Framework Strong proficiency in SQL and experience with databases like MySQL and Postgres Familiarity with caching solutions like Redis Solid understanding of system design principles and architecture Experience with distributed systems is a plus Knowledge of cloud platforms (AWS, GCP, Azure), Docker, and Kubernetes is a plus Strong problem-solving and debugging skills Excellent communication and collaboration skills Degree in mathematics or computer science preferred Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.