38 Nextiva Jobs

🌟 We’re Hiring: Customer Service Representatives & Support Managers 📍 Location : Remote 🕒 Employment Type : Contract-based / Freelance / Part-time – 1 Month 📅 Start Date : [Immediate] Are you passionate about delivering exceptional customer experiences and driving support excellence? Join our fast-paced, customer-obsessed team where you’ll play a critical role in shaping how we support users across multiple channels and platforms. 🔧 Key Responsibilities Respond to and resolve multichannel support tickets (email, chat, voice, social, etc.) Monitor and report key support KPIs and metrics (e.g., CSAT, FRT, ART, etc.) Update and maintain internal knowledge bases and help center documentation Handle customer escalations with professionalism and urgency Coach, mentor, and lead junior support agents to consistently meet quality standards Identify and implement process improvements to increase efficiency and customer satisfaction Collaborate with cross-functional teams (product, sales, QA) to relay customer insights 💻 Tools & Platforms You’ll Work With Commercial Support & CX Platforms: Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow HubSpot Service Hub, Intercom, Helpscout NICE IEX, Verint, Assembled RingCentral, Nextiva Tableau, Qualtrics, SurveyMonkey Slack, Microsoft Teams Open Source / Free Tools: Ticketing: osTicket, Zammad, Request Tracker, UVDesk, FreeScout Messaging: Rocket.Chat, Mattermost, Element, Jitsi Meet Documentation: DokuWiki, BookStack, MediaWiki, Outline Reporting & Analytics: Metabase, Apache Superset, Google Data Studio (free) Survey & Feedback: Google Forms, LimeSurvey ✅ What We’re Looking For 2+ years of experience in customer support or service delivery roles Strong verbal and written communication skills Proven ability to manage and resolve complex customer issues Familiarity with support automation, AI/chatbots, or workflow optimization is a plus Experience with both enterprise and open-source tools is an advantage Leadership or team coaching experience (for Support Manager applicants) Interested Please share your Profiles to Ganapathikumar@highbrowtechnology.com Show more Show less

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a skilled and experienced Senior WordPress VIP Developer to join our dynamic web development team. The ideal candidate will specialize in developing and managing enterprise-level WordPress websites, leveraging the WordPress VIP platform to deliver high-performance, secure, and scalable digital experiences. You will collaborate closely with our international web development team, ensuring alignment on project goals, quality standards, and technical requirements. Responsibilities: Lead the development and maintenance of enterprise-level WordPress websites using WPVIP standards Implement best practices for performance optimization, security, scalability, and maintainability on the WPVIP platform Collaborate with cross-functional teams including designers, content creators, QA specialists, and product managers to deliver robust and user-centric digital products Customize and extend WordPress themes and plugins to meet specific business requirements Troubleshoot, debug, and resolve complex technical issues promptly. Conduct regular code reviews and mentor junior developers on WPVIP best practices Ensure adherence to coding standards and best practices set forth by WPVIP and internal guidelines Stay informed on the latest industry trends, WPVIP platform updates, and WordPress ecosystem developments Qualifications: Minimum 5+ years of experience developing complex WordPress websites, including at least 2 years specifically with WPVIP Strong knowledge of PHP, JavaScript, HTML5, CSS3, and modern frameworks/libraries Experience in developing custom plugins and themes compatible with WPVIP standards Proven ability to optimize site performance and ensure security compliance Experience with Git-based workflow, CI/CD pipelines, and automated deployment processes Exceptional problem-solving skills, proactive attitude, and excellent attention to detail Strong written and verbal communication skills in English, with experience collaborating with international teams Preferred Qualifications: Experience working within an agile development environment Knowledge of headless WordPress architectures and REST API integrations Familiarity with cloud infrastructure solutions (AWS, Azure, Google Cloud) Why Join Us: Opportunity to work in a collaborative, innovative, and international team environment Competitive compensation and comprehensive benefits Professional growth opportunities within a rapidly expanding organization We look forward to welcoming a talented WPVIP developer who is eager to contribute to our mission and become an integral part of our growing global team! Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-JG1 #Hybrid

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a meticulous and proactive QA Specialist to join our Web Development team. This role will primarily focus on quality assurance testing of enterprise-level WordPress VIP (WPVIP) websites, as well as ongoing maintenance and updates for our legacy web pages. You will ensure that all deliverables meet high standards for quality, performance, usability, and reliability. You will collaborate closely with developers, designers, content managers, and project stakeholders across global teams to support continuous improvement and exceptional user experiences. Responsibilities: Develop and execute comprehensive test plans and test cases for both WPVIP and legacy websites Conduct manual testing to identify issues related to functionality, compatibility, performance, accessibility, usability, and responsiveness Clearly document bugs and issues, including steps to reproduce, screenshots, and relevant details in issue-tracking tools such as Jira Validate fixes and enhancements across multiple browsers, devices, and platforms to ensure consistent user experience Collaborate closely with developers, providing detailed feedback and supporting timely resolutions Support automated testing initiatives and recommend improvements for test automation processes Participate in requirement reviews and proactively provide feedback on potential quality risks Actively contribute to enhancing QA processes, practices, and standards within the team Qualifications: Minimum 3+ years of experience in web-based Quality Assurance testing Demonstrated experience testing WordPress sites; experience with WPVIP platform strongly preferred Familiarity with legacy web systems and capability to quickly understand and test complex, existing architectures Solid understanding of manual and automated testing methodologies and tools Strong experience working with bug-tracking software (e.g., Jira, Bugzilla) Ability to conduct cross-browser and cross-device testing comprehensively Exceptional attention to detail, critical thinking, and troubleshooting skills Strong written and verbal communication skills in English, with experience collaborating with international development teams Preferred Qualifications: Experience working in Agile development environments Familiarity with accessibility testing standards (WCAG, ADA compliance) Basic understanding of HTML/CSS and web technologies Why Join Us: Collaborate within an innovative, diverse, and globally connected team environment Competitive compensation, benefits, and growth opportunities Make an immediate impact on projects that reach global audiences We look forward to welcoming a dedicated QA Specialist who is passionate about maintaining high standards of quality and supporting the continued success of our web products! Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-JG1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a meticulous and proactive QA Specialist to join our Web Development team. This role will primarily focus on quality assurance testing of enterprise-level WordPress VIP (WPVIP) websites, as well as ongoing maintenance and updates for our legacy web pages. You will ensure that all deliverables meet high standards for quality, performance, usability, and reliability. You will collaborate closely with developers, designers, content managers, and project stakeholders across global teams to support continuous improvement and exceptional user experiences. Responsibilities Develop and execute comprehensive test plans and test cases for both WPVIP and legacy websites Conduct manual testing to identify issues related to functionality, compatibility, performance, accessibility, usability, and responsiveness Clearly document bugs and issues, including steps to reproduce, screenshots, and relevant details in issue-tracking tools such as Jira Validate fixes and enhancements across multiple browsers, devices, and platforms to ensure consistent user experience Collaborate closely with developers, providing detailed feedback and supporting timely resolutions Support automated testing initiatives and recommend improvements for test automation processes Participate in requirement reviews and proactively provide feedback on potential quality risks Actively contribute to enhancing QA processes, practices, and standards within the team Qualifications Minimum 3+ years of experience in web-based Quality Assurance testing Demonstrated experience testing WordPress sites; experience with WPVIP platform strongly preferred Familiarity with legacy web systems and capability to quickly understand and test complex, existing architectures Solid understanding of manual and automated testing methodologies and tools Strong experience working with bug-tracking software (e.g., Jira, Bugzilla) Ability to conduct cross-browser and cross-device testing comprehensively Exceptional attention to detail, critical thinking, and troubleshooting skills Strong written and verbal communication skills in English, with experience collaborating with international development teams Preferred Qualifications Experience working in Agile development environments Familiarity with accessibility testing standards (WCAG, ADA compliance) Basic understanding of HTML/CSS and web technologies Why Join Us Collaborate within an innovative, diverse, and globally connected team environment Competitive compensation, benefits, and growth opportunities Make an immediate impact on projects that reach global audiences We look forward to welcoming a dedicated QA Specialist who is passionate about maintaining high standards of quality and supporting the continued success of our web products! Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a talented and experienced AI/NLP Engineer to join our dynamic team. The ideal candidate will have a strong background in Artificial Intelligence (AI) , Natural Language Processing (NLP) and Machine Learning (ML) , with proven expertise in fine-tuning, deploying, and optimizing state-of-the-art NLP models. This role demands a hands-on approach to designing, developing, and integrating NLP solutions tailored to solve complex business challenges. If you are passionate about cutting-edge AI, have a knack for deploying scalable models in production environments, and enjoy collaborating with cross-functional teams, we’d love to hear from you! Key Responsibilities Model Development and Fine-tuning: Customize, fine-tune, and optimize open-source NLP models (e.g., LSTM/RNN based, Transformer-based, Conformer-based, and VITS architecture) using transfer learning. Develop and train models from scratch when needed to address specific business challenges. Generative AI & Prompt Engineering: Design effective prompts for generative AI tasks to meet diverse user and business requirements. Build similarity models (e.g., symmetric/asymmetric - gte, bge, Mini-LM) using BERT, XLNET, and cross-encoders for LLM-based Retrieval-Augmented Generation (RAG) use cases. Model Deployment & Optimization: Deploy models at scale using Docker, Kubernetes, and cloud platforms like AWS. Optimize models for performance using techniques such as vLLM (Paged Attention), quantization, and adapter-based fine-tuning - LoRA, QLoRA. Performance Monitoring and Enhancement: Continuously evaluate and enhance model performance to ensure accuracy, scalability, and minimal latency. Build pipelines for data preprocessing, model serving, and monitoring using tools like Airflow and AWS Batch. Collaboration: Work closely with data scientists, software engineers, and product teams to integrate NLP models seamlessly into business applications. Required Skills NLP & Machine Learning: 3+ years of experience in NLP, with expertise in fine-tuning, transfer learning, and developing custom models. Hands-on experience in ASR, TTS, or custom language model architectures (e.g., Auto-regressive transformers, RWKV). Generative AI & Prompt Engineering: Proficiency in designing and crafting prompts for generative AI models aligned with business use cases. Programming Skills: Strong proficiency in Python, with experience in implementing NLP models and building pipelines. Model Deployment: Hands-on experience with Docker, Kubernetes, and cloud-based deployment on platforms such as AWS. Deep Learning Frameworks: Proficiency with TensorFlow, PyTorch, and libraries like Hugging Face Transformers, NLTK, SpaCy, and Gensim. Bonus Skills MLOps & Cloud Services: Experience with AWS (Lambda, Step Functions, Batch), GCP, Azure, or Nemo for model deployment and pipeline management. Large-Scale Deployments: Expertise in scaling AI models and managing SLAs for real-world applications. Preferred Qualifications Bachelor's or Master’s degree in Computer Science, Data Science, Engineering, or a related field. Proven track record of working with large datasets and creating robust pipelines for data ingestion and preprocessing. Strong understanding of neural networks and advanced deep learning architectures for NLP. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a talented and experienced AI/NLP Engineer to join our dynamic team. The ideal candidate will have a strong background in Artificial Intelligence (AI) , Natural Language Processing (NLP) and Machine Learning (ML) , with proven expertise in fine-tuning, deploying, and optimizing state-of-the-art NLP models. This role demands a hands-on approach to designing, developing, and integrating NLP solutions tailored to solve complex business challenges. If you are passionate about cutting-edge AI, have a knack for deploying scalable models in production environments, and enjoy collaborating with cross-functional teams, we’d love to hear from you! Key Responsibilities Model Development and Fine-tuning: Customize, fine-tune, and optimize open-source NLP models (e.g., Transformer-based, Conformer-based, and VITS architecture) using transfer learning. Develop and train models from scratch when needed to address specific business challenges. Generative AI & Prompt Engineering: Design effective prompts for generative AI tasks to meet diverse user and business requirements. Build similarity models (e.g., symmetric/asymmetric) using BERT, XLNET, and cross-encoders for LLM-based Retrieval-Augmented Generation (RAG) use cases. Model Deployment & Optimization: Deploy models at scale using Docker, Kubernetes, and cloud platforms like AWS. Optimize models for performance using techniques such as vLLM (Paged Attention), quantization, and adapter-based fine-tuning - LoRA, QLoRA. Performance Monitoring and Enhancement: Continuously evaluate and enhance model performance to ensure accuracy, scalability, and minimal latency. Build pipelines for data preprocessing, model serving, and monitoring using tools like Airflow and AWS Batch. Collaboration: Work closely with data scientists, software engineers, and product teams to integrate NLP models seamlessly into business applications. Required Skills NLP & Machine Learning: 6+ years of experience in NLP, with expertise in fine-tuning, transfer learning, and developing custom models. Hands-on experience in ASR, TTS, or custom language model architectures (e.g., Auto-regressive transformers, RWKV). Generative AI & Prompt Engineering: Proficiency in designing and crafting prompts for generative AI models aligned with business use cases. Programming Skills: Strong proficiency in Python, with experience in implementing NLP models and building pipelines. Model Deployment: Hands-on experience with Docker, Kubernetes, and cloud-based deployment on platforms such as AWS. Deep Learning Frameworks: Proficiency with TensorFlow, PyTorch, and libraries like Hugging Face Transformers, NLTK, SpaCy, and Gensim. Bonus Skills MLOps & Cloud Services: Experience with AWS (Lambda, Step Functions, Batch), GCP, Azure, or Nemo for model deployment and pipeline management. Large-Scale Deployments: Expertise in scaling AI models and managing SLAs for real-world applications. Preferred Qualifications Bachelor's or Master’s degree in Computer Science, Data Science, Engineering, or a related field. Proven track record of working with large datasets and creating robust pipelines for data ingestion and preprocessing. Strong understanding of neural networks and advanced deep learning architectures for NLP. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a talented and experienced AI Product Manager to join our team. This is an exciting opportunity to work on cutting-edge AI projects and drive the development of innovative products that solve real-world problems. As an AI Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of AI-powered products. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for monitoring the performance of AI models, identifying areas for improvement, and driving continuous innovation. Key Responsibilities Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers. Collaborate with data scientists and engineers to develop AI models that meet product requirements and deliver business value. Monitor the performance of AI models, identify areas for improvement, and drive continuous innovation. Ensure that AI models are ethical and bias-free and comply with relevant regulations and standards. Manage & drive AI product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation. Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed. Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads. Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members. The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction. Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes. Participate in ideation and discovery sessions for product initiatives and features. Product Design, Product Research, Product Marketing and Product Managers drive these sessions. Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience. Analyze data to track product performance, identify trends, and make data-driven decisions. Identify and communicate potential issues with priorities or sprints to product leadership. Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this. Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication. Work closely with Customer support; help write how to articles and run book creation. Support internal and external training efforts. Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment. Qualifications Bachelor’s degree in computer science, Engineering, Business, or a related field Master's degree preferred 6+ years of experience in product management in AI or related fields Strong understanding of AI concepts, algorithms, and machine learning models Experience working with data scientists, engineers, and other technical teams Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product Ability to effectively communicate and manage multiple competing priorities Training and presentation experience with stakeholders or coworkers Experience working closely with stakeholders to deliver high profile product features Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks Strong interpersonal, collaboration, and organizational skills Leadership, ownership, conflict resolution and accountability must be strengths Excellent time and project management skills Ability to work in a fast paced, rapidly changing environment Excellent written, verbal, and presentation skills High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking an experienced and highly skilled support engineer or systems administrator with an overall 3-4 years of experience, to join us as Technical Account Manager, Senior for our enterprise customer in this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete portfolio of product. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, Product Management, Support, Sales & Services teams to debug, test, and resolve issues. The location for this role is based in Bangalore. Responsibilities Primarily supporting assigned customers related to platform training, helping with the reports, taking calls Coordination with dev, sales, support Perform initial or secondary investigations and respond to online and phone support requests. Manage customer cases and maintain clear and concise case documentation Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings Provide ad-hoc Technical Support to key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings Liaise with clients alongside the Account Manager, representing products from both a technical and software integration perspective Manage technical communications with client’s technical team, project team, customer services team and senior executives Proactively resolve business & technical problems Work collaboratively with the designated account team to ensure excellent customer service is offered consistently Work with Sales team to identify new opportunities within existing relationships, either due to white space or new product/service offerings Work with global front-line support teams for technical escalation and issue management Meet with existing customers for regular and ad-hoc service-related reviews Maintain expert knowledge of product Enter case information into the CRM to ensure appropriate resolution management Requirements A bachelor's degree in computer science or engineering Experience in technical support. Good technical and product knowledge Good critical thinking and problem-solving skills Excellent reading and writing skills in English Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The Senior Manager, Salesforce Engineering is a critical role in Business Technology team that is responsible for enhancing/sustaining our Campaign to Quote and Case to Resolution Process in Salesforce ecosystem. The ideal candidate should have an Architect level proficiency in Salesforce ecosystem designing and creating solutions, with hands on expertise in Sales Cloud, Service Cloud and Experience Cloud. Job Duties/Responsibilities Lead the end-to-end Salesforce development lifecycle including requirements gathering, design, development, testing, deployment, and support Design and implement scalable, robust, and secure Salesforce solutions using Apex, Lightning Components, Visualforce, SOQL/SOSL, and integrations Collaborate with business stakeholders to understand requirements and translate them into technical solutions Lead, mentor and guide developers; perform code reviews and ensure best practices Manage deployments and version control using tools such as Git, Gearset Integrate Salesforce with external systems via APIs, middleware, or custom integrations Maintain and improve existing Salesforce applications and features Keep up with new Salesforce features, capabilities, and releases Work closely with Salesforce Admins, QA teams, and Product Managers to deliver business value Skillset Deep knowledge of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.) Proficient in Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL Integration experience (REST/SOAP APIs, middleware like MuleSoft) Understanding of data modeling, sharing rules, and security Knowledge of IT change management practices Proven track record of handling Order to Cash projects involving multiple systems in a high transaction environment (e.g., CPQ, Oracle ERP) is a plus Ability to adapt and thrive in a fast-paced, rapidly growing organization with a focus on goals Strong organizational and interpersonal communication skills Qualifications Bachelor's or master’s degree in B.Tech., BCA, MBA, M.Tech., or MCA At least 6 years of implementation experience within Salesforce ecosystem Salesforce certifications Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Job Role : Customer Service Representative / Support Manager for Workflow Annotation Specialist Project Type: Contract-based / Freelance / Part-time – 1 Month Job Overview: We are seeking domain experts to participate in a Workflow Annotation Project . The role involves documenting and annotating the step-by-step workflows of key tasks within the candidate’s area of expertise. The goal is to capture real-world processes in a structured format for AI training and process optimization purposes. Analyze tasks and processes within your domain of expertise. Clearly describe, document, and annotate each step of the workflow in detail. Identify the tools, systems, and decision points involved in task execution. Domain Expertise Required : Respond to multichannel support tickets and update internal knowledge bases Monitor KPIs and optimize workflows for CSAT, speed, and resolution quality Handle escalations, coach agents, and refine processes across support channels Tools & Technologies You May Work With: ( worked in particular tools are fine ) Tools (Commercial): Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, HubSpot Service Hub, Intercom, Helpscout, NICE IEX, Verint, Assembled, RingCentral, Nextiva, Tableau, Qualtrics, SurveyMonkey, Slack, Teams Tools (Open/Free): osTicket, Zammad, Request Tracker, UVDesk, FreeScout, Rocket.Chat, Mattermost, Element, Jitsi Meet, DokuWiki, BookStack, MediaWiki, Outline, Metabase, Apache Superset, Google Data Studio (free), Google Forms, LimeSurvey Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Our Talent Acquisition (TA) team operates strategically to identify, attract and assess top talent for the organization; bringing innovative recruiting strategies to life in order to support the growing needs of the business. Our team is composed of forward thinking, motivated people who bring a unique way of thinking to tackle challenges. In this role you’ll be responsible for – but not limited to – recruiting top Product & Engineering talent for the organization. You must be a builder who thrives in a learning environment – unafraid to try new things, embrace new ideas, and welcome suggestions for how we can continue to improve our processes and best practices. You will partner closely with tech leaders to drive initiatives that enhance our efforts to attract, recruit, and retain top tech talent. Our Talent Acquisition team is not a typical corporate recruiting team. We are efficient, agile, and results oriented. Nextiva operates at a rapid pace, requiring us to remain proactive and ahead of the curve. What You’ll Do Own Full-Cycle Hiring: Drive the full recruitment lifecycle for a wide range of technical roles, across engineering, product, data, and infrastructure teams - as a highly autonomous individual contributor. May also recruit on non-technical roles occasionally. Take full accountability for delivering high-quality hires that align with business goals and timelines Collaborate with hiring managers and leaders to understand business needs and create effective sourcing and hiring strategies Provide a world-class experience to candidates and hiring teams through consistent communication, high-touch engagement, and structured interview processes Be a Strategic Talent Advisor Play a highly strategic and impactful role in the buildout of our Centers of Excellence in Bangalore and Chennai Act as a consultative partner to hiring managers on hiring decisions, role scoping, market dynamics, and interview best practices Influence with data: deliver insights on pipeline health, sourcing effectiveness, hiring velocity, and competitive trends Collaborate on market mapping and building talent intelligence especially for niche roles and emerging tech functions Source & Pipeline Top Talent Drive proactive sourcing strategies using tools such as LinkedIn Recruiter, GitHub, Stack Overflow, X-ray search, and your personal network Develop and nurture relationships with local Universities and other mutually beneficial partners and organizations. Build and nurture long-term talent pipelines for evergreen and hard-to-fill roles Represent the brand authentically in the market and cultivate relationships with passive talent Establish and maintain partnerships with third-party recruiters and staffing agencies to effectively meet hiring objectives when necessary Operational Excellence Drive consistency and quality across hiring processes while maintaining a strong focus on candidate experience and DEI Partner with coordination and operations teams to ensure streamlined scheduling, feedback collection, and compliance Ensure the in-house applicant tracking system is always used diligently and kept up to date You’re an Amazing fit if you have the following: 5+ years of full cycle recruiting experience, with a strong focus on technical hiring across engineering, data, product, and infrastructure functions Bachelor's or master's degree in human resources, business, or related field Proven ability to lead and execute searches for technical talent at all levels, including Staff, Principal Engineers, and Engineering Managers in dynamic or scaling companies Experience recruiting Sales talent a strong plus Deep understanding of technical concepts and role requirements (e.g., AI/ML, backend, frontend, full-stack, cloud, DevOps, systems architecture) Demonstrated success in identifying and hiring talent from top-tier product companies, high-growth startups, or elite engineering teams Extensive sourcing expertise with a proven ability to engage passive, high-quality candidates through strategic outreach and innovative techniques, leveraging tools like LinkedIn Recruiter and advanced Boolean/X-ray search methods Strong partnership skills, with a proven track record of influencing and advising engineering and product leaders throughout the hiring lifecycle Proficiency in managing structured, data-driven recruiting processes while delivering speed and hiring quality at scale Skilled in using recruiting data and market intelligence to shape decisions, report progress, and optimize outcomes Exceptional written and verbal communication skills; ability to represent the brand authentically to top technical talent Strong analytical mindset with experience using data to drive decisions and measure performance Excellent communication and interpersonal skills, with a commitment to a positive candidate and hiring manager experience Self-starter with a hands-on, get-it-done attitude, comfortable operating independently in a fast-paced environment Proficiency in Applicant Tracking Systems (ATS) - Greenhouse is a plus Ability to work in a hybrid working environment out of one of Nextiva’s India Offices: Bangalore: Wilshire III by MFAR, 3rd Floor, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048 Chennai: coming soon! Flexibility to attend meetings outside of normal working hours with Hiring Managers, TA leadership and peers based in the United States Ability to travel occasionally to Nextiva India’s locations and/or other recruiting events Note: This is a 12-month full-time direct contract role . Please apply only if you are open to contractual opportunities . Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviours: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a Senior Site Reliability Engineer to enhance, support, and troubleshoot our SaaS platform. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. The skillset is typically somewhere between a web developer and system administrator, a bit of a generalist with the ability to dig deep when necessary. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must. Key Responsibilities Triage, troubleshoot, and fix production problems in every layer of the stack Design, develop, improve, and tune logging, monitoring, and alerting Identify manual work, document the fix in the form of a runbook, then automate it away Write software to improve reliability and recoverability of production systems Perform and automate system administration tasks Participate in on-call rotation supporting production systems Mentor junior and mid-level members of the team Drive large projects from a technical perspective Qualifications Bachelors degree in Computer Science or related field, or equivalent work experience Competencies 6+ years of software development experience 6+ years of Linux system administration experience 6+ years of performance engineering experience Strong understanding of SRE concepts and DevOps principles Strong understanding of microservice environments and distributed systems Experience with containerization and container orchestration Experience troubleshooting complex systems Experience with application performance monitoring Experience with relational databases and SQL Familiarity with front-end technologies Ability to clearly communicate technical concepts Nice to have Datadog Opsgenie Atlassian Suite (Jira, Confluence, BitBucket) Java/Spring Python Javascript/React SQL Ansible Jenkins Tomcat Git Redis RabbitMQ Splunk/Kibana Terraform Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Our Talent Acquisition (TA) team operates strategically to identify, attract and assess top talent for the organization; bringing innovative recruiting strategies to life in order to support the growing needs of the business. Our team is composed of forward thinking, motivated people who bring a unique way of thinking to tackle challenges. In this role you'll be responsible for – but not limited to – recruiting top Product & Engineering talent for the organization. You must be a builder who thrives in a learning environment – unafraid to try new things, embrace new ideas, and welcome suggestions for how we can continue to improve our processes and best practices. You will partner closely with tech leaders to drive initiatives that enhance our efforts to attract, recruit, and retain top tech talent. Our Talent Acquisition team is not a typical corporate recruiting team. We are efficient, agile, and results oriented. Nextiva operates at a rapid pace, requiring us to remain proactive and ahead of the curve. What you'll do: Own Full-Cycle Hiring: Drive the full recruitment lifecycle for a wide range of technical roles, across engineering, product, data, and infrastructure teams - as a highly autonomous individual contributor. May also recruit on non-technical roles occasionally. Take full accountability for delivering high-quality hires that align with business goals and timelines Collaborate with hiring managers and leaders to understand business needs and create effective sourcing and hiring strategies Provide a world-class experience to candidates and hiring teams through consistent communication, high-touch engagement, and structured interview processes Be a Strategic Talent Advisor: Play a highly strategic and impactful role in the buildout of our Centers of Excellence in Bangalore and Chennai Act as a consultative partner to hiring managers on hiring decisions, role scoping, market dynamics, and interview best practices Influence with data: deliver insights on pipeline health, sourcing effectiveness, hiring velocity, and competitive trends Collaborate on market mapping and building talent intelligence especially for niche roles and emerging tech functions Source & Pipeline Top Talent: Drive proactive sourcing strategies using tools such as LinkedIn Recruiter, GitHub, Stack Overflow, X-ray search, and your personal network Develop and nurture relationships with local Universities and other mutually beneficial partners and organizations. Build and nurture long-term talent pipelines for evergreen and hard-to-fill roles Represent the brand authentically in the market and cultivate relationships with passive talent Establish and maintain partnerships with third-party recruiters and staffing agencies to effectively meet hiring objectives when necessary Operational Excellence: Drive consistency and quality across hiring processes while maintaining a strong focus on candidate experience and DEI Partner with coordination and operations teams to ensure streamlined scheduling, feedback collection, and compliance Ensure the in-house applicant tracking system is always used diligently and kept up to date You're an Amazing fit if you have the following: 5+ years of full cycle recruiting experience, with a strong focus on technical hiring across engineering, data, product, and infrastructure functions Bachelor's or master's degree in human resources, business, or related field Proven ability to lead and execute searches for technical talent at all levels, including Staff, Principal Engineers, and Engineering Managers in dynamic or scaling companies Experience recruiting Sales talent a strong plus Deep understanding of technical concepts and role requirements (e.g., AI/ML, backend, frontend, full-stack, cloud, DevOps, systems architecture) Demonstrated success in identifying and hiring talent from top-tier product companies, high-growth startups, or elite engineering teams Extensive sourcing expertise with a proven ability to engage passive, high-quality candidates through strategic outreach and innovative techniques, leveraging tools like LinkedIn Recruiter and advanced Boolean/X-ray search methods Strong partnership skills, with a proven track record of influencing and advising engineering and product leaders throughout the hiring lifecycle Proficiency in managing structured, data-driven recruiting processes while delivering speed and hiring quality at scale Skilled in using recruiting data and market intelligence to shape decisions, report progress, and optimize outcomes Exceptional written and verbal communication skills; ability to represent the brand authentically to top technical talent Strong analytical mindset with experience using data to drive decisions and measure performance Excellent communication and interpersonal skills, with a commitment to a positive candidate and hiring manager experience Self-starter with a hands-on, get-it-done attitude, comfortable operating independently in a fast-paced environment Proficiency in Applicant Tracking Systems (ATS) - Greenhouse is a plus Ability to work in a hybrid working environment out of one of Nextiva's India Offices: Bangalore: Wilshire III by MFAR, 3rd Floor, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048 Chennai: coming soon! Flexibility to attend meetings outside of normal working hours with Hiring Managers, TA leadership and peers based in the United States Ability to travel occasionally to Nextiva India's locations and/or other recruiting events Note: This is a 12-month full-time direct contract role . Please apply only if you are open to contractual opportunities . Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviours: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications Qualifications Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol) Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation Experience with SQL and NoSQL databases for managing voice data Understanding of WebRTC and web-based communication protocols is a plus Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines Exposure to BroadSoft or BroadWorks platforms Familiarity with SIP trunks, media gateways, and IVR systems Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency) Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Job Title: SME Annotator - Customer Service & Support Job Summary: We're seeking a skilled SME Annotator to join our Customer Service & Support team. As an SME Annotator, you will play a critical role in annotating and labeling customer service data to improve the accuracy and efficiency of our support workflows. Your expertise will help us develop and refine our customer service models, ensuring that our customers receive the best possible support. Key Responsibilities: 1. Annotate customer service data: Label and annotate customer service interactions, such as tickets, chats, and emails, to prepare them for use in machine learning models. 2. Improve support workflows: Use your expertise to identify areas for improvement in our support workflows and suggest changes to optimize speed and customer satisfaction (CSAT). 3. Collaborate with support teams: Work closely with customer service representatives and support managers to ensure that our annotated data meets their needs and improves their workflows. 4. Stay up-to-date with industry trends: Continuously update your knowledge of customer service best practices, industry trends, and emerging technologies. Required Toolsets: 1. Commercial Software: - Zendesk - Freshdesk - Salesforce Service Cloud - ServiceNow - HubSpot Service Hub - Intercom - Helpscout - NICE IEX - Verint - Assembled - RingCentral - Nextiva - Tableau - Qualtrics - SurveyMonkey - Slack - Teams 2. Open/Free Software: - osTicket - Zammad - Request Tracker - UVDesk - FreeScout - Rocket.Chat - Mattermost - Element - Jitsi Meet - DokuWiki - BookStack - MediaWiki - Outline - Metabase - Apache Superset - Google Data Studio (free) - Google Forms - LimeSurvey Skills and Qualities: 1. Attention to detail: Carefully annotate and label customer service data to ensure accuracy and quality. 2. Analytical skills: Understand the context and nuances of customer service interactions and identify areas for improvement. 3. Communication skills: Collaborate with support teams and stakeholders to ensure that our annotated data meets their needs and improves their workflows. 4. Flexibility: Adapt to different data types, annotation tools, and project requirements. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Are you an experienced and visionary product leader with a passion for AI? We are looking for a leader to drive our AI initiatives at Nextiva. This is a unique opportunity to dive into groundbreaking AI-powered products that address real-world challenges and redefine industries. As the Head of AI Product Management, you will lead the strategy, development, and execution of AI products, working at the intersection of cutting-edge technology and business acumen. You’ll collaborate with cross-functional teams, including data scientists, AI/NLP engineers, designers, and business leaders, to define the product vision, set the roadmap, and ensure successful product launches. Your leadership will be crucial in monitoring and optimizing AI models, driving continuous improvement, and ensuring our AI products are ethical, unbiased, and game-changing. Key Responsibilities Leadership & Collaboration: Serve as the key liaison between product development teams, including developers, QAs, project managers, and product designers. Build strong relationship across these teams, ensuring alignment and fostering a collaborative environment. AI Product Development: Collaborate with data scientists and engineers to develop LLM models that deliver significant business value. Oversee the entire lifecycle from ideation to deployment, ensuring models meet product requirements and perform effectively in real-world scenarios. Ethical AI Oversight: Ensure all AI models are ethical, free from bias, and adhere to relevant regulations and standards. Drive the conversation around responsible AI within the organization. Strategic Product Management: Manage and prioritize AI product initiatives, guiding your development teams in backlog management, sprint planning, and roadmap creation. Lead product planning sessions with a strategic focus on delivering high-impact features. Customer-Centric Approach: Champion the customer’s voice in every product decision. Regularly review customer feedback, request UX research, and conduct competitive analysis to ensure the product meets and exceeds customer expectations. Cross-Functional Leadership: Work closely with project and development managers to create sprint plans and manage team workloads effectively. Lead meetings and grooming sessions to align stakeholders on product changes and priorities. Innovation & Ideation: Participate in and drive ideation and discovery sessions. Collaborate with product design, research, and marketing teams to continuously innovate and enhance our product offerings. Data-Driven Decision Making: Analyze product performance data, identify trends, and make informed, data-driven decisions to improve user experience and product effectiveness. Communication & Collaboration: Act as the primary point of contact for other product managers, ensuring alignment across teams. Facilitate cross-team meetings and guilds to synchronize efforts and share insights. Market Alignment: Keep the Product Marketing team informed on product releases, collaborating closely on market research, product positioning, and customer communication strategies. Support & Training: Work with Customer Support to develop comprehensive guides and training materials. Support both internal and external training efforts to ensure seamless product adoption. Qualifications Educational Background: Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a Master’s degree is preferred. Experience: 15+ years in product management with a strong focus on AI or related fields. Experience in B2B software and SaaS products is a must-have. AI Expertise: In-depth understanding of AI concepts, algorithms, and machine learning models, with experience working closely with data scientists and engineers. Customer & Market Insight: Proven ability to understand customer needs, market trends, and competitive dynamics. Expertise in translating these insights into profitable and viable products. Project Management: Strong organizational skills with a proven ability to manage multiple priorities and deliver projects swiftly. Experience with Jira or similar project management tools is essential. Leadership & Ownership: Demonstrated leadership in driving product initiatives, with strengths in conflict resolution, accountability, and stakeholder management. Communication Skills: Exceptional written, verbal, and presentation skills, with a high proficiency in instructional and technical writing. Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a proactive, self-starter attitude. Join us in this pivotal role where your expertise will shape the future of AI-driven products, making a lasting impact on our business and the industries we serve. If you're ready to lead and innovate, we’re eager to see your application. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a Lead React Developer to drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva suite Tackle challenging engineering and product problems, create solutions to customer's problems Create new ideas with our design teams to continually iterate on the experience Work cross-functionally to evaluate the relative importance of and need for product initiatives Working and learning with engineering peers, management, and product management Design, implement and deliver Stand-Alone and REST based API solutions that meet the product requirements Take ownership of modules from design to implementation and deployment Requirements Basic Qualifications Proficiency in React with strong programming skills 5+ years of practical experience in developing enterprise products Solid understanding of front-end technologies, including HTML, JavaScript/JQuery, and React.js Proficiency in SQL queries Experience in team management is mandatory Preferred Skills Prior involvement in designing, coding, and implementing web applications Ability to swiftly develop prototypes and minimum viable products for full-stack projects Aptitude for learning and adapting to new technologies Strong team player and individual contributor Adept at debugging and quick problem-solving Bachelor’s degree in computer science or related field (preferred) Additional Qualities To Have Ownership mindset, demonstrated by the ability to lead projects Self-motivation, dedication, and a commitment to meeting deadlines Exceptional multitasking abilities, managing concurrent tasks effectively Meticulous attention to detail Willingness to contribute as both a team player and an individual contributor Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing As a Staff Engineer for the SaaS platform billing area, you will play a key role in transforming Nextiva’s billing & usage monitoring systems. The ideal candidate would be a self-starter with great technical, communication and problem-solving skills. This role requires someone with the abilities to lead a project from the ground up, and be responsible for designing, implementing and maintaining all aspects of the product’s billing components. Your work will directly impact the ability to accurately track usage and generate revenue. Responsibilities Be involved in every stage of the project - from ideation and system design to delivering products and features in a timely manner. Build robust, scalable, and maintainable software. Improve code quality through writing unit tests, automation, and code reviews. Read, write and review design documents Apply and advocate for team coding, documenting and testing standards. Lead code reviews and communicate application changes. Provide technical leadership, mentorship and guidance to engineers on the team Collaborate closely with internal teams as well as stakeholders Implement and influence business and operational systems that support billing and usage monitoring needs. Basic Qualifications 8+ years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms. Proven expertise in Java, Spring Boot, and backend service development for distributed systems. Strong experience with Kafka for event-driven architectures and real-time data streaming. Core Cloud (AWS/GCP) platform expertise. In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices. Experience in designing and implementing microservices architectures with focus on scalability and resilience. Some experience in modern front-end development using React and TypeScript. Preferred Skills Domain knowledge in the area of billing and billing systems. Prior experience in designing, coding, and implementing web applications Ability to swiftly develop prototypes and minimum viable products for full-stack projects Aptitude for learning and adapting to innovative technologies Strong team player and individual contributor Adept at debugging and quick problem-solving Additional Qualities To Have Ownership mindset, demonstrated by the ability to lead projects Self-motivation, dedication, and a commitment to meeting deadlines Exceptional multitasking abilities, managing concurrent tasks effectively Meticulous attention to detail Willingness to contribute as both a team player and an individual contributor Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva Tackle challenging engineering and product problems, create solutions to customer's Create new ideas with our design teams to continually iterate on the work cross-functionally to evaluate the relative importance of and need for product Working and learning with engineering peers, management, and product Design, implement and deliver Stand-Alone and REST based API solutions that meet the product Take ownership of modules from design to implementation and Requirements Technical Skills Proven experience as a Software Engineer with a minimum of 8+ years of experience (Experience with Microservices is mandatory) Strong expertise in Java and Kafka (SME) In-depth knowledge of modern software development methodologies (Agile, DevOps) Experience building and leading high-performing engineering teams Expertise in building RESTful web applications using Java 8+ and Spring Framework Familiarity with Maven, Docker, Kubernetes, and cloud platforms is a plus Experience with distributed systems, databases (MySQL, Postgres), and caching solutions (Redis) is a plus Strong understanding of system design principles, security best practices, and testing methodologies Basic Qualifications Strong programming skills in Core Java 9+ years of practical experience in building enterprise products Strong competency in server-side Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor’s degree in computer science or related field Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The AI Security and Compliance Engineer is responsible for working with development and compliance teams to ensure secure and compliant AI development throughout the product lifecycle. The engineer applies knowledge of AI and application security risks and threats to design and implement appropriate, cost-effective security controls during development, deployment, and operation of AI based applications. The engineer defines and promotes the implementation guidelines for data classification, segregation, and access controls to AI model inputs and training data to ensure data confidentiality and privacy for different data sources and user groups. The engineer performs audits and vulnerability assessments, penetration testing and supports mitigation of findings. Key Responsibilities Ensure AI products have security and privacy by design. Establish and document policies and guidelines for data classification and data used for training to prevent leaks of sensitive data. Work with development and compliance teams to ensure secure and compliant AI development throughout the product lifecycle to meet customer, regulatory, and contractual obligations. Monitor and audit AI systems and development processes for compliance with policies, regulations and contractual obligations. Monitor and respond to security incidents involving AI systems. Create AI-specific incident management procedures to address AI related security incidents. Enhance the resilience of AI systems against potential threats by implementing cyber security best practices, controls, and tools to protect AI models from threats such as those in the OWASP AI Top Ten, including supply chain and model poisoning threats and attempts to access, modify, and exfiltrate confidential information via the query interface. Establish policies and guidelines for access controls, limitations and guardrails on usage and prompts for AI inputs and API’s. Ensure proper access controls on API’s and processing pipelines, and segregation of data. Create, update, and maintain threat models for a wide variety of software projects. Provide AI security training for internal development teams. Maintain current knowledge of AI risks, threats, and AI testing tools and techniques. Perform other duties to support the technical and operational security of the organization as required. Qualifications Bachelor’s degree in an IT related field or equivalent experience and 2-5 years of experience in working in IT security, software development, or AI development. Desired certifications – one or more of the following: CISSP (Certified Information Systems Security Professional), Certified Information Security Manager (CISM), SSCP (Systems Security Certified Practitioner), CCSP (Certified Cloud Security Professional) or CompTIA Security+. Understanding of Application Security and Data Security for applications and AI, such as the OWASP Top 10 and the OWASP Top 10 for Generative AI. Proficiency in and strong working knowledge of AI technologies and models such as Llama and ChatGPT. Experience and understanding of threats and risks related to web applications and API’s, particularly with AI based applications. General knowledge of security implications of threats and vulnerabilities related to networks, servers, operating systems, applications, and databases. Experience with vulnerability management, patching, and mitigation assessment. Experience working within and implementing policies for a security framework such as ISO 27001 and NIST. Flexibility to work off-hours to support global project teams and maintenance windows. Ability to support 24x7 on-call for incident response on a rotating basis. Experience developing software, scripting and using SQL queries to automate controls, processes and reporting. Competencies Strong analytical problem-solving skills and attention to detail. Organization, Time Management & Prioritization - Self-starter that focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner. Ability to form productive relationships across the organization to accomplish information security objectives. Ability and willingness to learn all aspects of the information security field. Professional verbal and written communication skills in English. Expresses ideas using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. Able to assess, document, and prioritize identified security flaws and vulnerabilities based on risk. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing As a Staff Engineer for the SaaS platform billing area, you will play a key role in transforming Nextiva’s billing & usage monitoring systems. The ideal candidate would be a self-starter with great technical, communication and problem-solving skills. This role requires someone with the abilities to lead a project from the ground up, and be responsible for designing, implementing and maintaining all aspects of the product’s billing components. Your work will directly impact the ability to accurately track usage and generate revenue. Responsibilities Be involved in every stage of the project - from ideation and system design to delivering products and features in a timely manner. Build robust, scalable, and maintainable software. Improve code quality through writing unit tests, automation, and code reviews. Read, write and review design documents Apply and advocate for team coding, documenting and testing standards. Lead code reviews and communicate application changes. Provide technical leadership, mentorship and guidance to engineers on the team Collaborate closely with internal teams as well as stakeholders Implement and influence business and operational systems that support billing and usage monitoring needs. Basic Qualifications 8+ years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms. Proven expertise in Java, Spring Boot, and backend service development for distributed systems. Strong experience with Kafka for event-driven architectures and real-time data streaming. Core Cloud (AWS/GCP) platform expertise. In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices. Experience in designing and implementing microservices architectures with focus on scalability and resilience. Some experience in modern front-end development using React and TypeScript. Preferred Skills Domain knowledge in the area of billing and billing systems. Prior experience in designing, coding, and implementing web applications Ability to swiftly develop prototypes and minimum viable products for full-stack projects Aptitude for learning and adapting to innovative technologies Strong team player and individual contributor Adept at debugging and quick problem-solving Additional Qualities To Have Ownership mindset, demonstrated by the ability to lead projects Self-motivation, dedication, and a commitment to meeting deadlines Exceptional multitasking abilities, managing concurrent tasks effectively Meticulous attention to detail Willingness to contribute as both a team player and an individual contributor Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability. System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms. Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues. Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications. Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment. Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes. Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience. Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements. Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues. Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications. Qualifications Experience: At least 4 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems. Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol). Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio. Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS. Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation. Experience with SQL and NoSQL databases for managing voice data. Understanding of WebRTC and web-based communication protocols is a plus. Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders. Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions. Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications. Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines. Exposure to BroadSoft or BroadWorks platforms. Familiarity with SIP trunks, media gateways, and IVR systems. Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency). Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva Tackle challenging engineering and product problems, create solutions to customer's Create new ideas with our design teams to continually iterate on the work cross-functionally to evaluate the relative importance of and need for product Working and learning with engineering peers, management, and product Design, implement and deliver Stand-Alone and REST based API solutions that meet the product Take ownership of modules from design to implementation and Requirements Technical Skills Proven experience as a Software Engineer with a minimum of 8+ years of experience (Experience with Microservices is mandatory) Strong expertise in Java and Kafka (SME) In-depth knowledge of modern software development methodologies (Agile, DevOps) Experience building and leading high-performing engineering teams Expertise in building RESTful web applications using Java 8+ and Spring Framework Familiarity with Maven, Docker, Kubernetes, and cloud platforms is a plus Experience with distributed systems, databases (MySQL, Postgres), and caching solutions (Redis) is a plus Strong understanding of system design principles, security best practices, and testing methodologies Basic Qualifications Strong programming skills in Core Java 9+ years of practical experience in building enterprise products Strong competency in server-side Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor's degree in computer science or related field Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-AK1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a Principal Software Engineer to drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva suite Tackle challenging engineering and product problems, create solutions to customer's problems Create new ideas with our design teams to continually iterate on the experience Work cross-functionally to evaluate the relative importance of and need for product initiatives Working and learning with engineering peers, management, and product management Design, implement and deliver Stand-Alone and REST based API solutions that meet the product requirements Take ownership of modules from design to implementation and deployment Requirements Basic Qualifications Strong programming skills in Core Java 15+ years of practical experience in building enterprise products Strong competency in server-side architectures Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor’s degree in computer science or related field Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Are you an experienced and visionary product leader with a passion for AI? We are looking for a leader to drive our AI initiatives at Nextiva. This is a unique opportunity to dive into groundbreaking AI-powered products that address real-world challenges and redefine industries. As the Head of AI Product Management, you will lead the strategy, development, and execution of AI products, working at the intersection of cutting-edge technology and business acumen. You’ll collaborate with cross-functional teams, including data scientists, AI/NLP engineers, designers, and business leaders, to define the product vision, set the roadmap, and ensure successful product launches. Your leadership will be crucial in monitoring and optimizing AI models, driving continuous improvement, and ensuring our AI products are ethical, unbiased, and game-changing. Key Responsibilities Leadership & Collaboration: Serve as the key liaison between product development teams, including developers, QAs, project managers, and product designers. Build strong relationship across these teams, ensuring alignment and fostering a collaborative environment. AI Product Development: Collaborate with data scientists and engineers to develop LLM models that deliver significant business value. Oversee the entire lifecycle from ideation to deployment, ensuring models meet product requirements and perform effectively in real-world scenarios. Ethical AI Oversight: Ensure all AI models are ethical, free from bias, and adhere to relevant regulations and standards. Drive the conversation around responsible AI within the organization. Strategic Product Management: Manage and prioritize AI product initiatives, guiding your development teams in backlog management, sprint planning, and roadmap creation. Lead product planning sessions with a strategic focus on delivering high-impact features. Customer-Centric Approach: Champion the customer’s voice in every product decision. Regularly review customer feedback, request UX research, and conduct competitive analysis to ensure the product meets and exceeds customer expectations. Cross-Functional Leadership: Work closely with project and development managers to create sprint plans and manage team workloads effectively. Lead meetings and grooming sessions to align stakeholders on product changes and priorities. Innovation & Ideation: Participate in and drive ideation and discovery sessions. Collaborate with product design, research, and marketing teams to continuously innovate and enhance our product offerings. Data-Driven Decision Making: Analyze product performance data, identify trends, and make informed, data-driven decisions to improve user experience and product effectiveness. Communication & Collaboration: Act as the primary point of contact for other product managers, ensuring alignment across teams. Facilitate cross-team meetings and guilds to synchronize efforts and share insights. Market Alignment: Keep the Product Marketing team informed on product releases, collaborating closely on market research, product positioning, and customer communication strategies. Support & Training: Work with Customer Support to develop comprehensive guides and training materials. Support both internal and external training efforts to ensure seamless product adoption. Qualifications Educational Background: Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a Master’s degree is preferred. Experience: 15+ years in product management with a strong focus on AI or related fields. Experience in B2B software and SaaS products is a must-have. AI Expertise: In-depth understanding of AI concepts, algorithms, and machine learning models, with experience working closely with data scientists and engineers. Customer & Market Insight: Proven ability to understand customer needs, market trends, and competitive dynamics. Expertise in translating these insights into profitable and viable products. Project Management: Strong organizational skills with a proven ability to manage multiple priorities and deliver projects swiftly. Experience with Jira or similar project management tools is essential. Leadership & Ownership: Demonstrated leadership in driving product initiatives, with strengths in conflict resolution, accountability, and stakeholder management. Communication Skills: Exceptional written, verbal, and presentation skills, with a high proficiency in instructional and technical writing. Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a proactive, self-starter attitude. Join us in this pivotal role where your expertise will shape the future of AI-driven products, making a lasting impact on our business and the industries we serve. If you're ready to lead and innovate, we’re eager to see your application. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less