106 Nextiva Jobs

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking an Engineering Manager II to lead the evolution of our Customer Experience (CX) suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will play a key part in designing and implementing innovative features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Design and develop high-quality workflows, features, and modules within the CX suite Solve complex engineering and product challenges with scalable, customer-centric solutions Collaborate with design teams to iterate on and improve user experience Partner with cross-functional teams to prioritize and align product and engineering goals Mentor and collaborate with engineering peers and product managers Design, implement, and deliver stand-alone and RESTful API solutions Take full ownership of modules from design through deployment Requirements Basic Qualifications 10+ years of software development experience, with a strong focus on Java and Spring Boot 2+ years in a leadership or engineering management role Proven expertise in system design and building scalable, robust software systems Proficiency with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) Experience with Apache Kafka or similar messaging systems Strong problem-solving skills and hands-on troubleshooting capabilities Solid understanding of server-side architectures Comfortable working in Unix/Linux environments Preferred Skills Experience in web application design, coding, and implementation Familiarity with microservices architecture and containerization (Docker, Kubernetes) Comfortable working across the stack and building prototypes or MVPs Experience with cloud platforms such as AWS, Azure, or Google Cloud Understanding of DevOps practices and CI/CD pipelines Exposure to Agile development methodologies Quick learner and effective debugger Additional Qualities Strong sense of project ownership and accountability Self-motivated, proactive, and dedicated to delivering high-quality results Ability to manage multiple tasks and deadlines effectively High attention to detail and commitment to excellence Strong team player with the ability to contribute individually when needed Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a Senior Site Reliability Engineer with a strong foundation in Java programming and SQL, combined with deep experience in system performance, automation, and DevOps/SRE practices. You will play a key role in ensuring the reliability, scalability, and performance of our systems while contributing to software development and infrastructure automation. Key Responsibilities Triage, troubleshoot, and fix production problems in every layer of the stack Design, develop, improve, and tune logging, monitoring, and alerting Identify manual work, document the fix in the form of a runbook, then automate it away Write software to improve reliability and recoverability of production systems Perform and automate system administration tasks Participate in on-call rotation supporting production systems Mentor junior and mid-level members of the team Drive large projects from a technical perspective Qualifications Bachelors degree in Computer Science or related field, or equivalent work experience 6+ years of software development experience with strong hands-on programming in Java (Spring/Spring Boot) 6+ years of Linux system administration experience 6+ years of performance engineering and tuning experience Strong understanding of SRE concepts, DevOps principles, and production-readiness best practices In-depth knowledge of relational databases and SQL, including performance tuning and query optimization Solid experience with microservice environments, distributed systems, and REST APIs Hands-on experience with containerization (Docker) and orchestration tools (Kubernetes) Proven ability to troubleshoot complex systems in production environments Proficiency in application performance monitoring, alerting, and incident response Familiarity with front-end technologies for troubleshooting and debugging purposes Strong verbal and written communication skills to explain technical concepts clearly Nice To Have Monitoring & Alerting Tools: Datadog, Opsgenie, Splunk, Kibana Cloud & Infrastructure: Terraform, Ansible, Jenkins, Tomcat Version Control & Collaboration: Git, Atlassian Suite (Jira, Confluence, Bitbucket) Messaging & Caching: Redis, RabbitMQ Additional Programming Skills: Python, JavaScript/React Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a Site Reliability Engineer I to join our infrastructure and operations team. This role is ideal for someone with a strong foundation in Linux administration, AWS cloud services, and automation who is eager to build resilient, scalable systems. You will help manage and optimize production environments, develop automation scripts to improve efficiency, and implement monitoring solutions to ensure system reliability. As part of the on-call rotation, you will play a critical role in incident response and root cause analysis, collaborating closely with development teams to embed reliability best practices. This is a hands-on opportunity to grow your expertise in cloud infrastructure, observability, and Infrastructure-as-Code while contributing to high-impact, business-critical systems. Key Responsibilities System Administration: Manage, monitor, and optimize Linux-based systems and servers. Troubleshoot OS-level, network, and performance issues. Cloud Infrastructure (AWS): Deploy, configure, and manage AWS services (EC2, S3, RDS, IAM, CloudWatch, VPC, etc.). Optimize cost and performance of AWS environments. Implement high-availability and disaster recovery strategies. Automation & Scripting: Develop automation scripts in Bash, Perl, and SQL to improve operational efficiency. Write deployment and monitoring scripts for routine tasks. Maintain Infrastructure-as-Code (IaC) using tools like Terraform / CloudFormation . Monitoring & Reliability: Implement observability solutions (CloudWatch, Prometheus, Grafana, ELK stack, etc.). Respond to incidents, perform root cause analysis, and prevent recurrence. Ensure systems meet defined SLAs, SLOs, and SLIs. Collaboration & Process Improvement: Work closely with development teams to integrate reliability best practices. Participate in on-call rotations for critical incident response. Drive continuous improvements in automation, CI/CD pipelines, and release processes. Required Skills & Qualifications Strong proficiency in Linux administration and troubleshooting Solid hands-on experience with AWS services (compute, storage, networking, monitoring) Proficiency in scripting languages : Bash (shell scripting) Perl (automation & text processing) SQL (querying, data automation, reporting) Experience with system monitoring and logging tools (CloudWatch, Nagios, ELK, Prometheus, Grafana) Understanding of networking fundamentals (DNS, TCP/IP, VPN, firewalls) Experience with automation/IaC tools like Ansible, Terraform, or CloudFormation Strong problem-solving and incident management skills Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-RP1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We're currently seeking a bright and talented individual for a Platform Operations Engineer II position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams. The role is responsible for upholding the reliability vision of the platforms, balancing the needs of the business stakeholders and supporting development and engineering needs. The Platform Operations Engineer will be part of a 7/24/365 Operations team that works closely with engineering teams to ensure ongoing system reliability and operational capacity, ensuring our platforms and services are running optimally. The role will include execution of build and deployment automation, testing new platforms, services, and features of both our product technology stack, and tooling used to manage and operate our platform teams. In addition, the candidate must be experienced with supporting telephony systems and voice domains. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills Key Responsibilities Troubleshoot and mitigate voice platform relates issues Support testing efforts of new voice features, platform types, and endpoint Support upgrades and migrations of platforms for life cycle management Management of large-scale distributed systems Support for in-day and after-hours Incident resolution Build, maintain, and promote strong technical documentation Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 2+ years of platform operations experience in cloud based environments; preferred knowledge of FreeSWITCH, Kamailio and Coturn and other telephony application switches Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python Foundational understanding of public cloud space infrastructure (GCP preferred) centered around network and geo-graphical deployments voice architecture Fundamental understanding of CI/CD, distributed architectures and micro-services; ability to read and troubleshoot Java code base is a plus Solid knowledge of WebRTC and VoIP related to protocols and architecture Fundamental understanding of SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Database experience with enterprise class SQL Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-RQ1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We're currently seeking a bright and talented individual for a Platform Operations Engineer II position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams. The role is responsible for upholding the reliability vision of the platforms, balancing the needs of the business stakeholders and supporting development and engineering needs. The Platform Operations Engineer will be part of a 7/24/365 Operations team that works closely with engineering teams to ensure ongoing system reliability and operational capacity, ensuring our platforms and services are running optimally. The role will include execution of build and deployment automation, testing new platforms, services, and features of both our product technology stack, and tooling used to manage and operate our platform teams. In addition, the candidate must be experienced with supporting telephony systems and voice domains. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills Key Responsibilities Troubleshoot and mitigate voice platform relates issues Support testing efforts of new voice features, platform types, and endpoint Support upgrades and migrations of platforms for life cycle management Management of large-scale distributed systems Support for in-day and after-hours Incident resolution Build, maintain, and promote strong technical documentation Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 2+ years of platform operations experience in cloud based environments; preferred knowledge of FreeSWITCH, Kamailio and Coturn and other telephony application switches Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python Foundational understanding of public cloud space infrastructure (GCP preferred) centered around network and geo-graphical deployments voice architecture Fundamental understanding of CI/CD, distributed architectures and micro-services; ability to read and troubleshoot Java code base is a plus Solid knowledge of WebRTC and VoIP related to protocols and architecture Fundamental understanding of SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Database experience with enterprise class SQL Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-RQ1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We're currently seeking a bright and talented individual for a Platform Operations Engineer II position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams. The role is responsible for upholding the reliability vision of the platforms, balancing the needs of the business stakeholders and supporting development and engineering needs. The Platform Operations Engineer will be part of a 7/24/365 Operations team that works closely with engineering teams to ensure ongoing system reliability and operational capacity, ensuring our platforms and services are running optimally. The role will include execution of build and deployment automation, testing new platforms, services, and features of both our product technology stack, and tooling used to manage and operate our platform teams. In addition, the candidate must be experienced with supporting telephony systems and voice domains. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills Key Responsibilities Troubleshoot and mitigate voice platform relates issues Support testing efforts of new voice features, platform types, and endpoint Support upgrades and migrations of platforms for life cycle management Management of large-scale distributed systems Support for in-day and after-hours Incident resolution Build, maintain, and promote strong technical documentation Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 2+ years of platform operations experience in cloud based environments; preferred knowledge of FreeSWITCH, Kamailio and Coturn and other telephony application switches Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python Foundational understanding of public cloud space infrastructure (GCP preferred) centered around network and geo-graphical deployments voice architecture Fundamental understanding of CI/CD, distributed architectures and micro-services; ability to read and troubleshoot Java code base is a plus Solid knowledge of WebRTC and VoIP related to protocols and architecture Fundamental understanding of SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Database experience with enterprise class SQL Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We're currently seeking a bright and talented individual for a Platform Operations Engineer II position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams. The role is responsible for upholding the reliability vision of the platforms, balancing the needs of the business stakeholders and supporting development and engineering needs. The Platform Operations Engineer will be part of a 7/24/365 Operations team that works closely with engineering teams to ensure ongoing system reliability and operational capacity, ensuring our platforms and services are running optimally. The role will include execution of build and deployment automation, testing new platforms, services, and features of both our product technology stack, and tooling used to manage and operate our platform teams. In addition, the candidate must be experienced with supporting telephony systems and voice domains. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills Key Responsibilities Troubleshoot and mitigate voice platform relates issues Support testing efforts of new voice features, platform types, and endpoint Support upgrades and migrations of platforms for life cycle management Management of large-scale distributed systems Support for in-day and after-hours Incident resolution Build, maintain, and promote strong technical documentation Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 2+ years of platform operations experience in cloud based environments; preferred knowledge of FreeSWITCH, Kamailio and Coturn and other telephony application switches Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python Foundational understanding of public cloud space infrastructure (GCP preferred) centered around network and geo-graphical deployments voice architecture Fundamental understanding of CI/CD, distributed architectures and micro-services; ability to read and troubleshoot Java code base is a plus Solid knowledge of WebRTC and VoIP related to protocols and architecture Fundamental understanding of SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Database experience with enterprise class SQL Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services. You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations. You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction. Key Responsibilities Ticket Management & Client Support : Respond to and resolve client tickets using ConnectWise RMM and other support platforms. Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system. Escalate unresolved or complex issues to L2/L3 teams with detailed context and logs. User Support & Lifecycle Management Assist with onboarding and offboarding processes, including user account setup and deactivation. Provide basic support for Microsoft 365 and Google Workspace environments. Microsoft Azure & Entra ID Support Perform basic Azure tasks such as : Managing virtual machines Monitoring storage accounts Supporting Azure Virtual Desktop (AVD) sessions Assisting with user access and permissions in Microsoft Entra ID Microsoft 365 Support Perform basic tasks such as : Managing users and groups Provisioning of shared mailbox, distribution list Mail flow rules Windows OS & Desktop Support Troubleshoot Windows login issues, profile corruption, and performance problems. Install and update patches, manage local user accounts, and map network drives. Network & Connectivity Troubleshooting Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution. Monitor network alerts and escalate critical issues to L2 / L3 engineers. Infrastructure & System Monitoring Monitor infrastructure health using 24x7 and escalate critical alerts. Perform routine maintenance and basic troubleshooting for : Printers, email, and VoIP systems (e., 8x8, Nextiva) Antivirus and EDR platforms (e., SentinelOne, CrowdStrike Falcon) Backup systems (e., Datto for M365/Google Workspace, MSP360 for servers/desktops) Web hosting platforms (e., Kinsta) Security & Awareness Support Support email security configurations and spam filtering using Proofpoint. Assist in phishing simulations and security awareness training using KnowBe4. Provide basic support for VMware environments : Monitor virtual machines and report performance issues. Escalate complex virtualization problems to higher-tier teams. Tools And Platform Awareness Cloud Platforms : Microsoft Azure, AWS (preferred). Productivity Suites : Microsoft 365, Google Workspace OS & Virtualization : Windows Server, Linux (preferred), VMware/Hyper-V. Storage : SAN, NAS. Networking : Basic knowledge of TCP/IP, DNS, DHCP, VPN, VLANs, firewalls. Email Security : Proofpoint. EDR : Sentinelone / CrowdStrike. Automation & AI : PowerShell, AI copilots, Power Automate. Backup & DR : Datto, MSP360, Veeam. Monitoring & Management : ConnectWise RMM, Site24x7 Ticketing Tool : ConnectWise PSA Web Hosting : Kinsta Phishing Simulation & Training : KnowBe4 VOIP : 8x8, Nextiva (ref:hirist.tech)

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing At Nextiva, we’re building the future of business communications—helping companies grow faster and work smarter. As a Software Engineer I , you’ll be part of a fast-paced, collaborative team shaping the tools that power our award-winning platform. This role is ideal for someone early in their software career who’s eager to grow, take ownership of real product features, and solve complex engineering challenges at scale. You'll work across the stack, contribute to modern microservices and APIs, and learn from seasoned engineers in a dynamic, product-driven environment. Responsibilities Design and code the excellent workflow, features, or modules in Nextiva Tackle challenging engineering and product problems, create solutions to customer's Create new ideas with our design teams to continually iterate on Work cross-functionally to evaluate the relative importance of and need for product Working and learning with engineering peers, management, and product Design, implement and deliver Stand-Alone and REST based API solutions that meet the product Take ownership of modules from design to implementation Requirements Basic Qualifications: Strong programming skills in Core Java 2+ years of practical experience in building enterprise products Strong competency in server-side architectures Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Git and microservices architecture are good to have Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor’s degree in computer science or related field Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is building a cutting-edge Voice and Video Platform to power its Unified Communications (UCaaS) and Contact Center (CCaaS) solutions, serving over 100,000 businesses globally. This cloud-native, carrier-grade platform is central to the Nextiva Unified-CXM suite, delivering seamless voice, video, and messaging with 99.999% uptime and compliance with top security standards (HIPAA, SOC 2, GDPR). We’re seeking a Software Engineer with deep real-time communications expertise to help design and evolve this mission-critical platform. You’ll work with technologies like WebRTC and SIP to build scalable, low-latency systems for call signaling, media streaming, and processing. The role involves full lifecycle ownership—from design and development to deployment and monitoring—within a fast-paced, agile team. Ideal candidates are inventive engineers passionate about real-time media, distributed systems, and VoIP/telecom protocols. You’ll collaborate closely with cross-functional teams and use automation and AI-assisted tools to deliver high-quality, reliable software. This role reports to the Senior Engineering Manager for the Voice & Video Platform Team within Nextiva’s Product & Technology organization. Key Responsibilities Voice/Video Service Development: Design and maintain core services for voice and video calling, including call control, routing, conferencing, and recording using WebRTC and SIP. Ensure low-latency, high-volume performance. Real-Time Media Processing: Build and optimize audio/video streaming components using RTP, codecs (Opus, G.711, H.264), and DSP techniques like echo cancellation and jitter buffering to deliver high-quality communications. Platform Integration & Performance: Extend open-source telephony frameworks within a microservices architecture. Optimize system performance across networking, OS, and code layers to meet strict latency and throughput goals. Cloud-Native Infrastructure: Develop resilient, cloud-native services with active-active failover, high availability, and zero-downtime deployments using Docker, Kubernetes, and CI/CD pipelines. Feature Innovation & AI Integration: Collaborate on advanced features like smart call routing, video conferencing, and AI-powered voice agents, transcription, and sentiment analysis—built with scalability, security, and compliance in mind. Quality & Automation: Own testing and quality with comprehensive unit/integration tests, CI pipelines, and AI-assisted tools. Simulate edge cases and stress conditions to ensure reliability. Cross-Team Collaboration: Work with Network Engineering, UCXM, Contact Center, and SRE teams to integrate telecom infrastructure and expose APIs/SDKs for client applications. Support troubleshooting for key customers when needed. DevOps & On-Call: Contribute to infrastructure automation, monitor service health, and participate in on-call rotations to resolve production issues and continuously improve system reliability. Documentation & Knowledge Sharing: Maintain clear technical documentation and share expertise through tech talks, postmortems, and mentoring. Stay current on real-time communications trends and bring innovations to the team. Success in this role is measured by delivering a highly reliable, scalable, and high-quality voice/video platform with five-nines uptime, excellent media performance, and timely feature delivery—empowering seamless, AI-enhanced communication experiences for customers. Qualifications Education: Bachelor’s in Computer Science, Engineering, or related field required; Master’s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Real-Time Communications: 5+ years in VoIP/video systems with strong expertise in WebRTC and SIP. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Programming Skills: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Media & DSP: Knowledge of DSP techniques (echo cancellation, jitter buffering), media quality tuning, and video optimization (e.g., SFU architecture) is a plus. Security & Compliance: Understanding of VoIP security (TLS, SRTP, authentication) and compliance standards (HIPAA, GDPR, PCI). Able to design secure, privacy-conscious systems. Collaboration & Communication: Strong communicator and team player with Agile experience. Comfortable owning features end-to-end and working cross-functionally. Adaptability & Learning: Passion for staying current with RTC, cloud, and AI trends. Eager to experiment, learn, and improve continuously. Preferred Experience in telecom, UCaaS, or CCaaS environments. Contributions to open-source RTC projects. Interest in AI/ML for call optimization or developer productivity. Relevant certifications (e.g., AWS, CCNP, voice tech). Why Join Nextiva’s UCXM Platform Engineering Team? Build the Future of Business Communication: Your code will power millions of calls and meetings, directly impacting how businesses connect. Tackle Complex Challenges: Solve real-time, distributed systems problems at scale—low latency, global reach, and high fidelity. Deliver Carrier-Grade Reliability: Learn to build systems with 99.999% uptime, mastering quality, resilience, and observability. Work with Modern Tech: Use a global, cloud-native stack (Kubernetes, microservices, C/C++, real-time media) with zero-downtime deployment practices. Thrive in a Collaborative Culture: Join a skilled, supportive team that values innovation, knowledge sharing, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled and motivated Java Software Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining robust, scalable backend systems . You’ll collaborate closely with cross-functional teams to deliver performant APIs and services that drive real impact for our customers. As a key contributor, you'll help shape system architecture, contribute to engineering best practices, and ensure delivery of high-quality solutions in a dynamic SaaS environment. Key Responsibilities: Design, implement, and maintain scalable backend services and RESTful APIs using Java and Spring Framework. Collaborate with frontend, mobile, and DevOps teams to deliver seamless end-to-end product functionality. Continuously optimize system performance, scalability, and fault tolerance. Write clean, well-structured, and maintainable code, following engineering best practices. Participate in and lead code reviews, offering constructive feedback to peers. Identify opportunities for technical and process improvements and drive implementation. Stay current on industry trends and emerging technologies to inform architecture and tooling choices. Qualifications: Minimum of 4+ years of professional experience as a backend or full-stack software engineer. Proven expertise in Java, with a strong understanding of Spring Boot and building REST APIs. Experience working in Agile and DevOps-driven development environments. Strong command of SQL and relational databases such as MySQL or PostgreSQL. Familiarity with caching technologies such as Redis for performance optimization. Solid understanding of system design principles, service-oriented architecture, and backend scalability patterns. Experience building or working with distributed systems is a strong plus. Working knowledge of cloud platforms such as AWS, GCP, or Azure, and container technologies like Docker and Kubernetes is a plus. Strong analytical, debugging, and problem-solving skills. Excellent communication and collaboration abilities, with a team-first mindset. Bachelor’s degree in Computer Science, Mathematics, or a related field preferred. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled Backend Software Engineer to join our engineering team. As a Backend Software Engineer , you will be responsible for designing, developing, and maintaining robust and scalable backend systems. You will play a critical role in shaping the architecture of our products and mentoring junior engineers. Responsibilities: Design, develop, and maintain backend services and APIs Collaborate with frontend and mobile teams to deliver end-to-end solutions Optimize application performance and scalability Write clean, well-structured, and maintainable code Participate in code reviews and provide constructive feedback Identify and implement process improvements Mentor and guide junior engineers Qualifications: Proven experience as a Software Engineer with a minimum of 4+ years of experience In-depth knowledge of modern software development methodologies (Agile, DevOps) Expertise in building RESTful web applications using Java 8+ and Spring Framework Strong proficiency in SQL and experience with databases like MySQL and Postgres Expert in Java (Java 8+), Spring Boot, REST APIs Strong SQL and experience with analytics tools (Power BI, Tableau, or similar) Familiarity with Kafka, microservices architecture Cloud experience (AWS, GCP, or Azure) Data modeling and ETL concepts Familiarity with caching solutions like Redis Solid understanding of system design principles and architecture Experience with distributed systems is a plus Knowledge of cloud platforms (AWS, GCP, Azure), Docker, and Kubernetes is a plus Strong problem-solving and debugging skills Excellent communication and collaboration skills Degree in mathematics or computer science preferred Additional Qualities: Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing projects Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-MM1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled Backend Software Engineer to join our engineering team. As a Backend Software Engineer , you will be responsible for designing, developing, and maintaining robust and scalable backend systems. You will play a critical role in shaping the architecture of our products and mentoring junior engineers. Responsibilities: Design, develop, and maintain backend services and APIs Collaborate with frontend and mobile teams to deliver end-to-end solutions Optimize application performance and scalability Write clean, well-structured, and maintainable code Participate in code reviews and provide constructive feedback Identify and implement process improvements Mentor and guide junior engineers Qualifications: Proven experience as a Software Engineer with a minimum of 4+ years of experience In-depth knowledge of modern software development methodologies (Agile, DevOps) Expertise in building RESTful web applications using Java 8+ and Spring Framework Strong proficiency in SQL and experience with databases like MySQL and Postgres Expert in Java (Java 8+), Spring Boot, REST APIs Strong SQL and experience with analytics tools (Power BI, Tableau, or similar) Familiarity with Kafka, microservices architecture Cloud experience (AWS, GCP, or Azure) Data modeling and ETL concepts Familiarity with caching solutions like Redis Solid understanding of system design principles and architecture Experience with distributed systems is a plus Knowledge of cloud platforms (AWS, GCP, Azure), Docker, and Kubernetes is a plus Strong problem-solving and debugging skills Excellent communication and collaboration skills Degree in mathematics or computer science preferred Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing projects Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a meticulous and proactive QA Specialist to join our Web Development team. This role will primarily focus on quality assurance testing of enterprise-level WordPress VIP (WPVIP) websites , as well as ongoing maintenance and updates for our legacy web pages. You will ensure that all deliverables meet high standards for quality, performance, usability, and reliability. You will collaborate closely with developers, designers, content managers, and project stakeholders across global teams to support continuous improvement and exceptional user experiences. Responsibilities Develop and execute comprehensive test plans and test cases for both WPVIP and legacy websites Conduct manual testing to identify issues related to functionality, compatibility, performance, accessibility, usability, and responsiveness Clearly document bugs and issues, including steps to reproduce, screenshots, and relevant details in issue-tracking tools such as Jira Validate fixes and enhancements across multiple browsers, devices, and platforms to ensure consistent user experience Collaborate closely with developers, providing detailed feedback and supporting timely resolutions Support automated testing initiatives and recommend improvements for test automation processes Participate in requirement reviews and proactively provide feedback on potential quality risks Actively contribute to enhancing QA processes, practices, and standards within the team Qualifications Minimum 3+ years of experience in web-based Quality Assurance testing Demonstrated experience testing WordPress sites; experience with WPVIP platform strongly preferred Familiarity with legacy web systems and capability to quickly understand and test complex, existing architectures Solid understanding of manual and automated testing methodologies and tools Strong experience working with bug-tracking software (e.g., Jira, Bugzilla) Ability to conduct cross-browser and cross-device testing comprehensively Exceptional attention to detail, critical thinking, and troubleshooting skills Strong written and verbal communication skills in English, with experience collaborating with international development teams Preferred Qualifications Experience working in Agile development environments Familiarity with accessibility testing standards (WCAG, ADA compliance) Basic understanding of HTML/CSS and web technologies Why Join Us Collaborate within an innovative, diverse, and globally connected team environment Competitive compensation, benefits, and growth opportunities Make an immediate impact on projects that reach global audiences We look forward to welcoming a dedicated QA Specialist who is passionate about maintaining high standards of quality and supporting the continued success of our web products! Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Role - L1 Support Engineer Location: [On-site] Job Type: Full-time Experience: 3–5 years Education: Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent) Shift: Rotational (Night Shift) Role Overview As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services. You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations. You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction Key Responsibilities Ticket Management & Client Support Respond to and resolve client tickets using ConnectWise RMM and other support platforms.· Accurately document incidents, troubleshooting steps, and resolutions in the ticketing sys tem.· Escalate unresolved or complex issues to L2/L3 teams with detailed context and l ogs. User Support & Lifecycle Management Assist with onboarding and offboarding processes, including user account setup and deactivation.· Provide basic support for Microsoft 365 and Google Workspace environ ments Microsoft Azure & Entra ID S upport· Perform basic Azure tasks such as:· Managing virtual ma chines· Monitoring storage ac counts· Supporting Azure Virtual Desktop (AVD) sessions· Assisting with user access and permissions in Microsoft En tra ID Microsoft 365 S upport· Perform basic tasks such as:· Managing users and groups· Provisioning of shared mailbox, distribution list· Mail flow rules Windows OS & Desktop Support· Troubleshoot Windows login issues, profile corruption, and performance problems.· Install and update patches, manage local user accounts, and map network drives. Network & Connectivity Trouble shooting· Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution.· Monitor network alerts and escalate critical issues to L2 / L3 en gineers. Infrastructure & System M onitoring· Monitor infrastructure health using 24x7 and escalate critical alerts.· Perform routine maintenance and basic troubleshooting for:· Printers, email, and VoIP systems (e.g., 8x8, Nextiva)· Antivirus and EDR platforms (e.g., SentinelOne, CrowdStrike Falcon)· Backup systems (e.g., Datto for M365/Google Workspace, MSP360 for servers/desktops)· Web hosting platforms (e.g. , Kinsta) Security & Awarene ss Support· Support email security configurations and spam filtering using Proofpoint.· Assist in phishing simulations and security awareness training usin g KnowBe4. Provide basic support for VMware en vironments:· Monitor virtual machines and report performance issues.· Escalate complex virtualization problems to higher- tier teams. Tools and Platform Awareness Cloud Platforms : Microsoft Azure, AWS (preferred). Productivity Suites: Microsoft 365, Google Workspace OS & Virtualization: Windows Server, Linux (preferred), VMware/Hyper-V. Storage : SAN, NAS. Networking: Basic knowledge of TCP/IP, DNS, DHCP, VPN, VLANs, firewalls. Email Security: Proofpoint. EDR: Sentinelone / CrowdStrike. Automation & AI: PowerShell, AI copilots, Power Automate. Backup & DR: Datto, MSP360, Veeam. Monitoring & Management: ConnectWise RMM, Site24x7 Ticketing Tool: ConnectWise PSA Web Hosting: Kinsta Phishing Simulation & Training: KnowBe4 VOIP: 8x8, Nextiva

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence. Key Responsibilities Team Leadership & Development: Mentor, coach, and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle. Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features. Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers. Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics—always balancing innovation, security, and compliance. Operational Excellence: Instill DevOps principles—automation, CI/CD, observability, and on-call readiness—across teams. Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management. Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently. Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies. Qualifications Education: Bachelor’s in Computer Science, Engineering, or related field required; Master’s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems. Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions. Technical Expertise: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You’ve perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills. Operational Mindset: Experienced with DevOps practices, CI/CD pipelines, and a “you build it, you own it” philosophy. Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services. Preferred Experience in telecom, UCaaS, CCaaS, or contact center technology domains. Contributions to open-source real-time communications projects. Familiarity with integrating AI/ML in voice/video applications. Relevant certifications (AWS, CCNP, voice technology, etc.). Why Join Nextiva’s UCXM Platform Leadership? Shape the Future: Drive transformative communication experiences for global businesses and millions of users. Complex, Impactful Challenges: Lead teams solving at-scale, real-time distributed systems problems—delivering carrier-grade reliability, low latency, and high fidelity. Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices. Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled Software Engineer III to join our engineering team and drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. As a Software Engineer III , you will be responsible for designing, developing, and maintaining robust and scalable backend systems. Responsibilities: Design, develop, and maintain backend services and APIs Collaborate with frontend and mobile teams to deliver end-to-end solutions Optimize application performance and scalability Write clean, well-structured, and maintainable code Participate in code reviews and provide constructive feedback Identify and implement process improvements Mentor and guide junior engineers Qualifications: 4+ years of experience in building Java, Springboot, Microservices based applications from scratch. Expertise in building RESTful web applications using Java 8+ and Spring Framework Excellent in writing loosely coupled code in Java, Spring, Springboot, Service Oriented Architecture ( SOA ) designs/ Microservices. Strong proficiency in SQL and experience with databases like MySQL and Postgres Familiarity with caching solutions like Redis Solid understanding of system design principles and architecture Experience with distributed systems is a plus In-depth knowledge of modern software development methodologies (Agile, DevOps) Knowledge of cloud platforms (AWS, GCP, Azure), Docker, and Kubernetes is a plus Strong problem-solving and debugging skills Excellent communication and collaboration skills Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-MK1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled Software Engineer III to join our engineering team and drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. As a Software Engineer III , you will be responsible for designing, developing, and maintaining robust and scalable backend systems. Responsibilities Design, develop, and maintain backend services and APIs Collaborate with frontend and mobile teams to deliver end-to-end solutions Optimize application performance and scalability Write clean, well-structured, and maintainable code Participate in code reviews and provide constructive feedback Identify and implement process improvements Mentor and guide junior engineers Qualifications 4+ years of experience in building Java, Springboot, Microservices based applications from scratch. Expertise in building RESTful web applications using Java 8+ and Spring Framework Excellent in writing loosely coupled code in Java, Spring, Springboot, Service Oriented Architecture ( SOA ) designs/ Microservices. Strong proficiency in SQL and experience with databases like MySQL and Postgres Familiarity with caching solutions like Redis Solid understanding of system design principles and architecture Experience with distributed systems is a plus In-depth knowledge of modern software development methodologies (Agile, DevOps) Knowledge of cloud platforms (AWS, GCP, Azure), Docker, and Kubernetes is a plus Strong problem-solving and debugging skills Excellent communication and collaboration skills Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking bright and talented individuals for a Principal Software Engineer position to join our expanding development team. This position is responsible for helping to drive technology efforts which may include architectural design, supporting existing applications, new application development, application testing, and user support. This developer will work with a growing team and help develop new systems from the ground up, as well as support existing applications. A commitment to collaborative problem solving, sophisticated design, and quality product is essential. As a Principal Software Engineer, you will assist in the development, implementation and management of technology-based business solutions to improve our product offerings. You will assist in the design, coding, testing, and implementation of software applications to meet both functional and technical requirements. The responsibilities of a Principal Engineer range from: designing systems; writing, developing, testing, and reviewing code; supporting existing applications; liaising with end users to fix defects, find solutions, and test them; adding functionality to applications by designing and implementing solutions; and more. Key Responsibilities Lead Software Delivery Across Teams: Collaborate with and guide one or more development teams to build and ship software solutions that solve complex, high-impact customer problems. Influence Strategic Technical Decisions: Play a critical role in driving architectural direction, technology selection, and long-term technical strategy across the engineering organization. Design and Develop Scalable Systems: Build robust, RESTful web applications and design highly available distributed systems that support real-time business communications at scale. Architect End-to-End Solutions: Tackle complex, cross-cutting challenges that span multiple services and architectural layers, ensuring cohesive and maintainable solutions. Embrace Cutting-Edge Technology: Leverage modern tools, patterns, and platforms to create scalable, resilient, and fault-tolerant systems that align with cloud-native principles. Shape the Technical Roadmap: Contribute to and help define the engineering roadmap, ensuring alignment with business goals, platform evolution, and industry best practices. Drive Customer-Centric Development: Work closely with the product management team to deeply understand user needs, prioritize features, and deliver value through thoughtful, customer-focused design. Champion Quality and Maintainability: Deliver testable, well-structured, and maintainable code while fostering a culture of engineering excellence and continuous improvement. Continuously Learn and Innovate: Stay ahead of emerging technologies and development practices, and foster an environment where learning and experimentation are encouraged. Required Skills & Expertise 10+ years of professional software development experience with a strong emphasis on Java-based systems, backend architecture, and cloud-native service design. Deep expertise in RESTful API design, microservices architecture, and scalable distributed systems. Extensive hands-on experience with: Java (11+), Spring Boot, JPA/Hibernate Kafka, Redis, and both SQL (Postgres, MySQL) and NoSQL (MongoDB) databases Proficiency with modern build and package managers including Maven, Gradle, npm, and pip. Strong understanding of CI/CD practices, including pipeline creation, blue/green and canary deployments. Solid experience with distributed caching, performance tuning, and latency optimization. Familiarity with automated testing frameworks such as JUnit, TestNG, Mockito, and related testing strategies (unit, integration, regression). In-depth understanding of object-oriented design, design patterns, and enterprise architectural principles. Proficient with Linux/Unix-based systems, scripting tools, and command-line utilities. Strong focus on secure coding best practices, with experience in data protection, secure APIs, and access control. Demonstrated success in leading multi-team initiatives, implementing architectural improvements, and adopting new technologies at scale. Bonus Qualifications Industry experience in UCaaS/CCaaS, real-time communications, or VoIP platforms involving SIP, WebRTC, or RTP. Experience with observability tools like Datadog Familiarity with Domain-Driven Design (DDD), hexagonal architecture, and event sourcing. Contributions to open-source projects, engineering blogs, or technical conference speaking. Preferred Experience & Technical Stack Core Technologies Languages & Frameworks: Java, Spring Boot, GraphQL (preferred), SQL Cloud & Platform Tools: Docker, Kubernetes, GCP Artifact Registry, GCP Storage, GCP Vertex AI Messaging & APIs: Kafka, REST APIs Data & Storage: Postgres, MongoDB, BigQuery, Redis, ElasticSearch Build, Deploy & CI/CD: Git, Gradle, GCP GCloud, Kubernetes, Artifact Registry/Artifactory Scripting & OS Tools: Bash, Unix/Linux command-line Microservice Lifecycle Experience Creating microservices with Spring Boot and well-structured RESTful APIs Building services using Git, Gradle, Docker, GCloud Deploying services via Kubernetes, GCP Artifact Registry, and GCloud deployment pipelines Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled and motivated Java Software Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining robust, scalable backend systems . You’ll collaborate closely with cross-functional teams to deliver performant APIs and services that drive real impact for our customers. As a key contributor, you'll help shape system architecture, contribute to engineering best practices, and ensure delivery of high-quality solutions in a dynamic SaaS environment. Key Responsibilities: Design, implement, and maintain scalable backend services and RESTful APIs using Java and Spring Framework. Collaborate with frontend, mobile, and DevOps teams to deliver seamless end-to-end product functionality. Continuously optimize system performance, scalability, and fault tolerance. Write clean, well-structured, and maintainable code, following engineering best practices. Participate in and lead code reviews, offering constructive feedback to peers. Identify opportunities for technical and process improvements and drive implementation. Stay current on industry trends and emerging technologies to inform architecture and tooling choices. Qualifications: Minimum of 4+ years of professional experience as a backend or full-stack software engineer. Proven expertise in Java, with a strong understanding of Spring Boot and building REST APIs. Experience working in Agile and DevOps-driven development environments. Strong command of SQL and relational databases such as MySQL or PostgreSQL. Familiarity with caching technologies such as Redis for performance optimization. Solid understanding of system design principles, service-oriented architecture, and backend scalability patterns. Experience building or working with distributed systems is a strong plus. Working knowledge of cloud platforms such as AWS, GCP, or Azure, and container technologies like Docker and Kubernetes is a plus. Strong analytical, debugging, and problem-solving skills. Excellent communication and collaboration abilities, with a team-first mindset. Bachelor’s degree in Computer Science, Mathematics, or a related field preferred. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a highly skilled Backend Software Engineer to join our engineering team. As a Backend Software Engineer, you will be responsible for designing, developing, and maintaining robust and scalable backend systems. You will play a critical role in shaping the architecture of our products and mentoring junior engineers. Responsibilities Design, develop, and maintain backend services and APIs Collaborate with frontend and mobile teams to deliver end-to-end solutions Optimize application performance and scalability Write clean, well-structured, and maintainable code Participate in code reviews and provide constructive feedback Identify and implement process improvements Mentor and guide junior engineers Qualifications Proven experience as a Software Engineer with a minimum of 4+ years of experience In-depth knowledge of modern software development methodologies (Agile, DevOps) Expertise in building RESTful web applications using Java 8+ and Spring Framework Strong proficiency in SQL and experience with databases like MySQL and Postgres Familiarity with caching solutions like Redis Solid understanding of system design principles and architecture Experience with distributed systems is a plus Knowledge of cloud platforms (AWS, GCP, Azure), Docker, and Kubernetes is a plus Strong problem-solving and debugging skills Excellent communication and collaboration skills Degree in mathematics or computer science preferred Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management. As a Technical Lead within the Nextiva Platform Tenant Administration & Reporting, you will drive the technical direction and execution of key initiatives across our Administration & reporting needs. This role is ideal for a hands-on engineering leader with a passion for scalable architecture, clean code, developer enablement, and operational excellence. Who You Are: You are a seasoned full stack technical lead/software engineer with a proven track record of success in building and leading high-performing teams. You possess a blend of technical expertise, strong leadership skills, and a passion for building elegant and efficient software solutions. Key Responsibilities Own the end-to-end technical delivery of complex projects from planning and architecture to development, deployment, and support. Collaborate with product and engineering leadership to define technical strategy, architecture, and roadmap for platform capabilities. Write clean, efficient, scalable, and maintainable code, and establish engineering standards for the team. Provide technical mentorship and guidance to engineers across the team, fostering a culture of quality, accountability, and continuous learning. Lead design discussions, code reviews, and sprint planning, ensuring alignment on priorities, architecture, and system design. Act as the technical point of contact for cross-team initiatives and guide effective integration of platform components with the broader SaaS ecosystem. Continuously improve the team’s DevOps maturity, observability, and incident response practices. Partner with stakeholders to ensure delivery of secure, performant, and maintainable software aligned with business goals. Basic Qualifications 8-10+ years of software engineering experience, including 2+ years in a technical leadership or team lead capacity. Deep proficiency in Java, Spring Boot, and backend service development in distributed, cloud-native environments. Proven experience with event-driven architectures using Kafka or similar streaming platforms. Expertise in designing scalable and resilient microservices, REST APIs, and internal platform services. Strong knowledge of cloud platforms (AWS/GCP), CI/CD pipelines, containerization, and infrastructure-as-code. Proficiency with relational and NoSQL databases, caching strategies, and system performance tuning. Solid understanding of engineering quality practices, including unit testing, integration testing, and code coverage. Preferred Skills Experience leading cross-functional platform or infrastructure teams in high-growth SaaS environments. Exposure to front-end technologies such as React and TypeScript, and willingness to lead full-stack efforts when needed. Strong system design skills and the ability to evaluate trade-offs in scalability, security, maintainability, and performance. Experience fostering engineering growth through 1:1 mentorship, peer learning, and review processes. Track record of delivery excellence, balancing velocity with stability and long-term maintainability. Core Qualities For Success Leadership without authority: Able to influence without relying on formal titles, and drive clarity in ambiguity. Team-first mindset: Invested in mentoring, pairing, and uplifting the team through collaborative problem solving. Accountability and ownership: Demonstrated ability to take initiative, follow through on commitments, and lead by example. Bias for action: Pragmatic decision-maker with a focus on delivering business value incrementally. Strong communicator: Able to articulate technical concepts clearly to engineers, product managers, and executives. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence. Key Responsibilities Team Leadership & Development: Mentor, coach, and develop a high-performing team of software and DSP engineers. Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle. Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features. Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers. Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics—always balancing innovation, security, and compliance. Operational Excellence: Instill DevOps principles—automation, CI/CD, observability, and on-call readiness—across teams. Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management. Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently. Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams. Stay current on real-time communications trends and foster adoption of emerging technologies. Qualifications Education: Bachelor’s in Computer Science, Engineering, or related field required; Master’s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems. Real -Time Communications Expertise: Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open source frameworks like Free Switch and/or Asterisk is necessary. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions. Technical Expertise: Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus. Networking & Protocols: Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable. Scalability & Reliability: Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes. Skilled in designing for high availability and active-active failover. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You’ve perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Leadership Skills: Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills. Operational Mindset: Experienced with DevOps practices, CI/CD pipelines, and a “you build it, you own it” philosophy. Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms. Comfort leading incident response and managing on-call rotations for production services. Preferred Experience in telecom, UCaaS, CCaaS, or contact center technology domains. Contributions to open-source real-time communications projects. Familiarity with integrating AI/ML in voice/video applications. Relevant certifications (AWS, CCNP, voice technology, etc.). Why Join Nextiva’s UCXM Platform Leadership? Shape the Future: Drive transformative communication experiences for global businesses and millions of users. Complex, Impactful Challenges: Lead teams solving at-scale, real-time distributed systems problems—delivering carrier-grade reliability, low latency, and high fidelity. Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices. Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a talented and experienced AI Product Manager to join our team. This is an exciting opportunity to work on cutting-edge AI projects and drive the development of innovative products that solve real-world problems. As an AI Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of AI-powered products. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for monitoring the performance of AI models, identifying areas for improvement, and driving continuous innovation. Key Responsibilities Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers. Collaborate with data scientists and engineers to develop AI models that meet product requirements and deliver business value. Monitor the performance of AI models, identify areas for improvement, and drive continuous innovation. Ensure that AI models are ethical and bias-free and comply with relevant regulations and standards. Manage & drive AI product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation. Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed. Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads. Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members. The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction. Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes. Participate in ideation and discovery sessions for product initiatives and features. Product Design, Product Research, Product Marketing and Product Managers drive these sessions. Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience. Analyze data to track product performance, identify trends, and make data-driven decisions. Identify and communicate potential issues with priorities or sprints to product leadership. Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this. Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication. Work closely with Customer support; help write how to articles and run book creation. Support internal and external training efforts. Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment. Qualifications Bachelor’s degree in computer science, Engineering, Business, or a related field Master's degree preferred 6+ years of experience in product management in AI or related fields Strong understanding of AI concepts, algorithms, and machine learning models Experience working with data scientists, engineers, and other technical teams Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product Ability to effectively communicate and manage multiple competing priorities Training and presentation experience with stakeholders or coworkers Experience working closely with stakeholders to deliver high profile product features Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks Strong interpersonal, collaboration, and organizational skills Leadership, ownership, conflict resolution and accountability must be strengths Excellent time and project management skills Ability to work in a fast paced, rapidly changing environment Excellent written, verbal, and presentation skills High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Technical Lead to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva's next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management. Key Responsibilities: Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva's products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor's degree in computer science, Software Engineering, or a related field (required). A Master's degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Software Engineering Experience: 8+ years of professional software development experience, including at least 5+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-Hybrid