Department: Operations & Supply ChainReports To: DirectorLocation: [Warehouse, Vasai, Mumbai]Employment Type: Full-TimePosition OverviewThe Operations & Supply Chain Manager is responsible for overseeing and optimizing the end-to-end flow of goods from procurement of raw materials to manufacturing, warehousing, inventory control, and final dispatch to customers. This role ensures production efficiency, cost control, timely deliveries, and high customer satisfaction while maintaining compliance with quality and safety standards for FMCG food products.
The Role
Key Responsibilities
- Supply Chain Planning & Procurement
- Develop and execute procurement plans for raw materials, packaging, and promotional items based on sales forecasts and production plans.
- Identify and onboard suppliers, negotiate terms, and ensure timely procurement at optimal costs.
- Maintain supplier performance records for quality, lead times, and pricing.
- Production Planning & Coordination
- Work with the Production Head to prepare daily/weekly/monthly production schedules.
- Ensure availability of materials to avoid production downtime.
- Track production efficiency and address bottlenecks.
- Inventory Management
- Maintain optimal stock levels for raw materials, packaging, and finished goods.
- Implement FIFO & FEFO methods to prevent expiry-related losses.
- Oversee stock audits and reconcile physical and system inventory.
- Warehousing & Storage
- Supervise warehouse operations ensuring clean, safe, and compliant storage of food products.
- Implement layout and storage systems for efficient picking and dispatch.
- Ensure FSSAI compliance, pest control, and hygiene protocols.
- Logistics & Dispatch
- Plan and execute timely dispatches for E-commerce, Quick Commerce, and traditional retail orders.
- Negotiate with logistics partners to optimize delivery costs and timelines.
- Monitor on-time delivery (OTD) and order accuracy.
- Process Optimization
- Identify cost-saving opportunities in supply chain and operations without compromising quality.
- Automate and digitize processes for real-time tracking of orders and stock.
- Implement KPIs dashboards for visibility on performance metrics.
- Compliance & Documentation
- Maintain documentation for GRNs, stock transfers, dispatch notes, and e-way bills
- Ensure compliance with FSSAI, labor laws, and safety regulations.
- Prepare for internal and external audits.
- Cross-Department Coordination
- Collaborate with Sales, Marketing, Procurement, QA, and Finance teams to ensure smooth operations.
- Provide inputs for sales planning and promotional campaigns based on operational feasibility.
Ideal Profile
Skills & Competencies Required
- Strong analytical, planning, and problem-solving skills.
- Knowledge of FMCG manufacturing, warehousing, and distribution.
- Proficiency in ERP/WMS software (Tally, Zoho Inventory, SAP, etc.).
- Excellent negotiation, vendor management, and leadership skills.
- Ability to handle pressure and tight timelines.
Qualification & Experience
- Bachelor's or Master's degree in Supply Chain Management, Operations, or related field.
- 5-10 years experience in FMCG / Food Industry operations & supply chain roles.
- Familiarity with E-commerce & Quick Commerce order fulfillment models.
KPIs (Key Performance Indicators)
- Order Fulfilment Accuracy (% of orders dispatched correctly).
- On-Time Delivery Rate (E-commerce & Quick Commerce separately).
- Inventory Accuracy (% match between system & physical stock).
- Cost per Dispatch (logistics cost efficiency).
- Stock Loss % (due to expiry, damage, or pilferage).
- Production Downtime Hours (due to material unavailability).
- Supplier OTIF (On-Time In-Full) Performance
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Leadership Role
