Supervisor Customer Experience

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Designation - Customer Experience Manager

Experience: - 6 -10 years

Location: - Ahmedabad

Qualification:- Graduate / BE Mechanical

JOB Description:-

• Responsible for administrating Order booking into ERP systems
• Adherence to global guidelines and standard work on Order management.
• Knowledge on all the elements of Purchase order, Letter of credit , Invoice to customer, OTC cycle
• Interact with Customer and Distributor for updating progress of their sales order, timely pickup from respective warehouse.
• Forecasting of Revenue for month and Quarter based on customer open orders.
• Coordination with operations, supply chain on timely readiness of sales order as per customer requirement.
• Weekly reporting to management on progress of sales orders, Revenues & similar report outs
• Coordinate with cross function team for timely feedback and issue resolution
• Well versed with Import and export transaction & process involved in oversea shipments
• Co-ordinate with oversea warehouse & manufacturing plant for timely readiness & shipment of goods
• Represent function in various leadership meetings on multiple activities.

Skills

• MS Office ( Excel, Word & Powerpoint )
• Knowledge of ERP system ( Oracle R12 , SAP )
• Import Export Process
• Exposure to manufacturing environment will be preferred.
• Customer Focus

What we Offer

• We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the company's success.
• Yearly performance-based bonus, rewarding your hard work and dedication.
• Leave Encashments
• Maternity/Paternity Leaves
• Employee Health covered under Medical, Group Term Life & Accident Insurance
• Employee Assistance Program
• Employee development with LinkedIn Learning
• Employee recognition via Awardco
• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.