Student Success Manager

Role Summary:

The Student Success Manager plays a pivotal leadership role in managing the academic and operational functions of the center. Responsible for driving student satisfaction, performance, and retention, the manager oversees counselling, academic delivery, support services, and team coordination—ensuring excellence in the student lifecycle, much like a branch head.

Key Responsibilities:
Center & Team Leadership

• Lead and manage the student success and academic operations team.
• Ensure smooth day-to-day functioning of the center.
• Monitor performance metrics and ensure KPIs are met across departments.

Student Lifecycle Management

• Supervise onboarding, induction, and academic progression of students.
• Implement proactive interventions for at-risk students.
• Maintain high student satisfaction, engagement, and retention.

Academic & Support Coordination

• Coordinate with faculty and mentors for effective delivery of programs.
• Address academic grievances, feedback, and escalation management.
• Ensure timely support services: counselling, queries, schedule management.

Revenue & Compliance

• Monitor fee collection status and ensure follow-ups are done effectively.
• Ensure all operational and academic processes are audit-ready.
• Handle documentation, reports, and data accuracy.

Stakeholder Communication

• Act as the key point of contact for parents, students, and internal departments.
• Conduct parent meetings, progress updates, and feedback sessions.

Center Growth Initiatives

• Drive initiatives to improve student outcomes and referrals.
• Support marketing and outreach efforts for center visibility and admissions.

Required Skills & Competencies:

• Strong leadership and team management abilities
• Excellent communication, problem-solving, and interpersonal skills
• Hands-on experience in education management, counselling, or academic operations
• Proficiency in using CRMs, Learning Management Systems, and MS Office
• Target-driven with a student-first mindset

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Work Location: In person