Curriculum Associate As the Curriculum Associate at Indigo Research you will play a key role in the development of world-class content across Indigo remote and in-person programs to help students achieve strong research outcomes. Indigo Research is dedicated to transforming the education landscape by pairing high school students with research mentors to complete and publish research projects. We aim to deliver transformative educational experiences and cultivate the next generation of scholars. Role Overview The Curriculum Associate will help ensure the effective development and delivery of stellar content for 1:1 and group mentorship programs, including materials, training, troubleshooting, and data analysis. The role requires curriculum development and remote learning experience as Indigo continues to grow its programs across the globe, working with diverse student and mentor needs across disciplines. Key Responsibilities Curriculum Development Develop exceptional content for existing and new programs, creating pedagogical materials (e.g. PowerPoints, assignments, etc.) and improving student outcomes. Write and refine curriculum as directed by Indigo Leadership, establishing learning objectives, lesson plans, evaluation metrics, etc. Shepherd mentors through the curriculum development process, from onboarding to progress tracking to post-program evaluation. Leverage technology effectively to advance student engagement, learning, and skill development. Program Implementation Assist Operations team to run remote and in-person programs, serving as a curriculum expert and collaborating with mentors and staff as needed. Provide curriculum expertise to successfully implement IRIS cohorts, being the point of contact for all curriculum-related tasks and responding to mentor inquiries. Oversee Writing Center Fellows (IRIS) and Publication Support Office Hours (1:1 Programs), ensuring the highest quality sessions to facilitate publication-ready research papers. Program Coordination Liaise with Indigo’s journal partners (IJHSR, Convergence), not limited to submission and review processes, communications, and data tracking Create, organize and deliver digital and physical resources for Indigo mentors, students, and staff. Provide training as needed for mentors, students, and staff. Collaborate with IT and other departments to review technical features and recommend updates for continuous improvement. Track and analyze data, ensuring the continued excellence of Indigo program content, refining curriculum to ensure its relevance and effectiveness. Qualifications PhD (graduated or in progress) Teaching experience (informal or formal) Learning Management System experience preferred Experience in online learning in a curriculum or instructional design role Experience in teacher/mentor training Strong communication and interpersonal skills Excellent writing background and understanding of the structure and purpose of a research paper, publication Proficiency in Microsoft Office Suite, Google Suite Attention to detail and commitment to accuracy
Curriculum Associate As the Curriculum Associate at Indigo Research you will play a key role in the development of world-class content across Indigo remote and in-person programs to help students achieve strong research outcomes. Indigo Research is dedicated to transforming the education landscape by pairing high school students with research mentors to complete and publish research projects. We aim to deliver transformative educational experiences and cultivate the next generation of scholars. Role Overview The Curriculum Associate will help ensure the effective development and delivery of stellar content for 1:1 and group mentorship programs, including materials, training, troubleshooting, and data analysis. The role requires curriculum development and remote learning experience as Indigo continues to grow its programs across the globe, working with diverse student and mentor needs across disciplines. Key Responsibilities Curriculum Development Develop exceptional content for existing and new programs, creating pedagogical materials (e.g. PowerPoints, assignments, etc.) and improving student outcomes. Write and refine curriculum as directed by Indigo Leadership, establishing learning objectives, lesson plans, evaluation metrics, etc. Shepherd mentors through the curriculum development process, from onboarding to progress tracking to post-program evaluation. Leverage technology effectively to advance student engagement, learning, and skill development. Program Implementation Assist Operations team to run remote and in-person programs, serving as a curriculum expert and collaborating with mentors and staff as needed. Provide curriculum expertise to successfully implement IRIS cohorts, being the point of contact for all curriculum-related tasks and responding to mentor inquiries. Oversee Writing Center Fellows (IRIS) and Publication Support Office Hours (1:1 Programs), ensuring the highest quality sessions to facilitate publication-ready research papers. Program Coordination Liaise with Indigo’s journal partners (IJHSR, Convergence), not limited to submission and review processes, communications, and data tracking Create, organize and deliver digital and physical resources for Indigo mentors, students, and staff. Provide training as needed for mentors, students, and staff. Collaborate with IT and other departments to review technical features and recommend updates for continuous improvement. Track and analyze data, ensuring the continued excellence of Indigo program content, refining curriculum to ensure its relevance and effectiveness. Qualifications PhD (graduated or in progress) Teaching experience (informal or formal) Learning Management System experience preferred Experience in online learning in a curriculum or instructional design role Experience in teacher/mentor training Strong communication and interpersonal skills Excellent writing background and understanding of the structure and purpose of a research paper, publication Proficiency in Microsoft Office Suite, Google Suite Attention to detail and commitment to accuracy
Responsibilities: Mentor Management & Recruitment (50%) Create, provide training, and support inquiries for Operations standard operating procedures. Oversee escalations, including devising systems to support tracking, analyzing performance, interventions, and ways to lower or eliminate escalations as a whole. Organise and conduct regular quality review meetings with mentors to discuss performance, share best practices, and drive continuous improvement. Track and analyze data, ensuring the continued excellence of Indigo mentors, refining systems and procedures to ensure their effectiveness. Lead and support tech developments to improve the mentor-student experience and students outcomes, liaising with other departments (e.g. IT) as needed. Operational Support (40%) Accurately and meticulously track student progress and results, reducing student off-track rates and ensuring quality progress via Indigo’s Checkpoint System. Ensure effective delivery of day-to-day operations, responding to inquiries, resolving challenges, and promoting quick turnaround of stellar service delivery. Analyse workflows and recommend process improvements to enhance overall efficiency and support growth and automation. Aid the creation and implementation of new processes across the department. Update and maintain people, performance, and workload monitoring tools. Program Coordination (10%) Create efficient student processes for Indigo’s Academic Conference (2x/year), to help students gain college credit for their work. IRIS program: Ensure the smooth flow of data and communication between mentors, staff and students/families, including rosters, assignments, etc. Assist new Indigo programs to promote sustainable growth and exceptional quality of service delivery, including support of applications, ed tech (e.g. Canvas, Launchpad), registration, evaluation. Required Skills: Minimum of 2 years of office environment experience. Specific exposure to operations and recruitment is a strong plus. Technical expertise, including SQL (Metabase, Google Analytics, etc.), Canvas (or other LMS), coding. Previous experience working with mentoring, tutoring, or coaching in a formal or informal academic setting. Strong attention to detail and resourcefulness, with a proactive "can-do" attitude. A high degree of empathy and comfort working in a cross-cultural environment. Ability to receive and act on feedback promptly. Sound judgment and a willingness to seek support when needed. Resilience in working remotely and independently under pressure. Experience with Microsoft Excel Excellent planning and organisational skills. What Does Success Look Like: High student success rate with research paper completion. 85% or above student on-track rate. High mentor retention rates and a supportive mentor community. Professional and positive interactions with mentors and Indigo staff. In-depth product knowledge among team members, facilitating successful job performance. Proactive issue resolution to maintain service excellence.
Student Success Manager Indigo Research is dedicated to transforming the education landscape by pairing high school students with research mentors to complete and publish research projects. We aim to deliver transformative educational experiences and cultivate the next generation of scholars. The Student Success Manager (SSM) is critical to our mission, as they are responsible for the successful student experience. The key focus of a SSM is to oversee the student's progress and experience at Indigo and to communicate effectively to maintain trust and strong collaboration, helping students effectively manage different priorities and tasks to stay on the agreed schedule and achieve desired goals. SSMs are highly organized and skilled employees in project management who understand the needs of different stakeholders and keep the internal team on track to achieve desired student outcomes. They display business acumen and safeguard the students’ and Indigo’s investment throughout the student journey. Key Responsibilities Customer relationship management Ensure stellar experiences for all students, including VIPs, high potential students, and those referred to us by partnership organizations. Continuously audit student progress and identify any roadblocks or areas of improvement and resolve them in a timely manner. Proactively communicate with students, parents and team members to check in, update on progress, and support students to stay on schedule with milestones and ensure client satisfaction. Engage in conflict resolution to mitigate and eliminate complaints. Contribute to the company’s revenue by proactively retaining clients, facilitating additional purchase of services (upsells) or referrals from current clients. Internal Coordination Closely monitor student and tutor/mentor performance to ensure outcomes. Communicate and work with individual mentors to ensure a positive mentoring relationship and alignment with goals. Advocate on behalf of the client by sharing student/family’s feedback with the wider team when applicable and proactively and preemptively align on action needed for issue resolution and ensure successful issue resolution. Operations and ongoing improvement Monitor and report on student progress and strategically intervene as necessary for the benefit of the student. Stay up to date with and contribute to a repository of resources and knowledge base. Identify and highlight opportunities for service improvement and assist in the implementation of the same to ensure present and future needs of clients are met. Qualifications & Skills Qualifications 2-4 years working experience in education/mentoring/coaching/youth development Proficiency in Microsoft Office Suite, Google Suite Knowledge of college admissions and international education systems Skills Analytical: Able to analyse patterns, predict roadblocks and identify gaps in service or lack of progress. Problem solving & resilience: Works well under pressure, demonstrates a positive outlook in times of uncertainty, recognises when to ask for support, continues to perform effectively in stressful and ambiguous circumstances, does not become defensive or irritated when times are tough, open to feedback Professionalism & customer service attitude: Acts professionally in situations that arouse strong personal or emotional reactions, for example in escalation scenarios, handles customer complaints and criticism constructively by listening, ability to show patience and empathy in all situations, a services mindset showing genuine care and the desire to help others, a willingness to go above and beyond Communication & interpersonal skills: Commands attention and brings leadership to client meetings, helps people feel at ease, extensive experience in customer relationship management, advanced English proficiency (verbal & written). Negotiation skills & adaptability: Builds rapport and trust, de-escalation and conflict resolution skills, high cultural awareness and adaptability to efficiently manage the different dynamics of customers and stakeholders from diverse backgrounds Teamwork & collaboration: Highly organized and exhibit effective time management, result-oriented with a can-do attitude, exhibit a positive attitude and a growth mindset in the workplace What Success Looks Like Meeting NPS score and NPS response rate targets Identifying additional opportunities for student both locally and globally Appropriate issue handling and escalation, taking feedback and initiating change / improvements to service delivery where necessary Establishing trust and rapport with families quickly and effectively Creating a successful transfer of the relationship from Indigo sales team Being the first point of contact for any family inquiries, complaints or concerns Providing proactive updates to the families, reducing the need for their follow-up Ensuring timely student progress and tailoring and/or restructuring each student’s program to their benefit Utilization of purchased support packages Continued progression of milestone targets and goals Strategic intervention to correct an off track student